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to accomplish this are VoIP and SIP technologies, which automatically identify who is available on the network to i eld calls. Nortel's IP contact-center solutions, for example, provide remote oi ce solutions to individual agents such as at-home workers, enhance a company's l exibility to manage peak loads and provide 24/7 service and optimize resources by distributing skills across a wide geographic area. Cost If you plan on keeping a tight rein on your company's purse strings, then contact-center
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Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy
a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.
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Insider’s Guide to Cisco VoIP Phone Systems
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If you want to endear yourself to your boss, one thing you can do is to suggest cost savings with no loss to the level of service your company currently enjoys.
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Fax Servers in VoIP Environments Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry.
10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most
with the hosted provider's VoIP system) will you end up needing new cards and extra software? Can you use your existing broadband service? If not, can you switch your broadband supplier without penalty (and preferably at an additional saving)? It's easy to get sucked into a deal with installation and equipment costs at $100 or less per seat, but that's often for a minimal coniguration. You might ind out later that you need add-on equipment. Be particularly careful about phones; if the phone is free, it's
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