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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can
to accomplish this are VoIP and SIP technologies, which automatically identify who is available on the network to i eld calls. Nortel's IP contact-center solutions, for example, provide remote oi ce solutions to individual agents such as at-home workers, enhance a company's l exibility to manage peak loads and provide 24/7 service and optimize resources by distributing skills across a wide geographic area. Cost If you plan on keeping a tight rein on your company's purse strings, then contact-center
Linux and Open Source IT Services (Excel Format) RFI/RFP Template
OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Servic...
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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy
a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.
Next-Generation VoIP Network Architecture
With network operators facing eventual equipment obsolescence in their existing narrowband public switched telephone networks (PSTNs), the Multiservice
Generation VoIP Network Architecture With network operators facing eventual equipment obsolescence in their existing narrowband public switched telephone networks (PSTNs), the Multiservice Switching Forum (MSF) expects that end-to-end voice over Internet protocol (VoIP) solutions will necessarily replace PSTNs in the medium term. What are the primary issues that must be addressed to define a large-scale VoIP network capable of supporting full PSTN equivalence?
Hosted VoIP Versus VoIP PBX
Is your company considering a voice over Internet Protocol (VoIP) system? If so, there are at least two options to consider: hosted VoIP and VoIP Private Branch
VoIP Versus VoIP PBX Is your company considering a voice over Internet Protocol (VoIP) system? If so, there are at least two options to consider: hosted VoIP and VoIP Private Branch eXchange (PBX). This PDF gives you a high-level view of how each of these options fares on service maintenance, features, upfront costs, and extras, among other considerations, so you can gauge which is the right one for your business. Download it now.
Insider’s Guide to Cisco VoIP Phone Systems
Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions
Guide to Cisco VoIP Phone Systems Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions and software applications for businesses. This white paper looks at a few of the universal characteristics of Cisco’s unified IP phone solutions, and provides a brief description of what features and services a variety of Cisco phone systems offer.
Pros and Cons of VoIP Phone Systems
Find out in Hosted VoIP vs.
and Cons of VoIP Phone Systems You’ve made the decision to upgrade your company’s phone system to VoIP. But which type of VoIP system is right for you: hosted VoIP or VoIP PBX? Find out in Hosted VoIP vs. VoIP PBX: Which is Better? In this concise guide, you’ll learn what hosted VoIP is, what VoIP PBX is, the main differences between the two, the pros and cons of each, and which one is best for your company. Making the right decision on VoIP starts with selecting the right VoIP phone system.
Monitoring and Managing Voice over Internet Protocol (VoIP)
As with most new technologies, voice over Internet protocol (VoIP) brings new challenges along with benefits. The main challenge is VoIP’s extreme sensitivity
a basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help you keep your VoIP network running smoothly.
Buying VoIP for Your Business: Best Practices
If you want to endear yourself to your boss, one thing you can do is to suggest cost savings with no loss to the level of service your company currently enjoys.
VoIP for Your Business: Best Practices If you want to endear yourself to your boss, one thing you can do is to suggest cost savings with no loss to the level of service your company currently enjoys. The bigger trick, though—and the one that will make you look like a superstar—is when you can save money but actually provide your company with more than it previously had. Luckily, improvements in technology combined with cheaper costs allow you to do just that. Download this guide to find out how.
2012 Guide to Hosted VoIP for SMBs
As budgets for most businesses have been contracting in recent years, a growing number of SMBs have turned to IP technology to lower telecom costs to improve
Guide to Hosted VoIP for SMBs As budgets for most businesses have been contracting in recent years, a growing number of SMBs have turned to IP technology to lower telecom costs to improve their bottom line. See how moving voice traffic to the data network allows SMBs to cut—or eliminate entirely—the costs associated with the maintenance of a dedicated voice network, including staffing and equipment, especially when they choose to deploy a hosted model.
Enterprise IP PBX Buyer's Guide: Features and Services That Matter
The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to
Enterprise PBX Vendors , VoIP PBX , IP Telephony Pbx , PBX Vendors , PBX Call Recording , Enterprise PBX VoIP , Legacy PBX Customers , VoIP News Enterprise PBX , Virtual PBX , IP PBX Bridge , Largest Enterprise PBX Comparison Guide , Enterprise Voip and Provider Solutions . Contents Executive Summary Premise PBX Overview Market Overview The Beneits of Premise PBX Basic Features Advanced Features Cost Checklist Conclusion Executive Summary Premise-based IP PBX (Internet Protocol Private Branch
Emerging Services for Wireless Carrier Networks--Design Abstract
The transition to IP A wireless carrier s national or regional next generation core network will be an all-IP network in the sense that IP will be the network
IP telephony utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, call/contact centers, etc., can be utilized. The long-distance Voice over IP (VoIP) network solution is a set of network design and configuration strategies that provide trunk-level transport of global switched telephone traffic distributed over VoIP. Calls may originate from the Public Switched Telephone Network (PSTN) or the (Mobile Switching Center) MSC , and are
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides
to Successful Deployment of VoIP and IP Telephony-Chapter 3 The definitive guide to Successful deployment of VOIP and IP Telephony If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Successful VoIP deployment relies on careful planning, thoughtful infrastructure preparation, and a management platform designed for IP telephony's unique real-time performance requirements. Network assessment is a key component of this, but is not enough on
DNS and DHCP Services for Voice over IP
Voice over Internet protocol (VoIP) technology has become a money-saving telecom option that brings the power of a computer to a user’s phone. VoIP devices
to a user’s phone. VoIP devices, however, require more complicated configurations than the average network client. Indeed, without reliable and properly configured domain name system (DNS) and Dynamic Host Configuration Protocol (DHCP) services running on a network, VoIP services are impossible.
Boardless Fax Servers in VoIP Environments
Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve
Fax Servers in VoIP Environments Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry.
10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most
with the hosted provider's VoIP system) will you end up needing new cards and extra software? Can you use your existing broadband service? If not, can you switch your broadband supplier without penalty (and preferably at an additional saving)? It's easy to get sucked into a deal with installation and equipment costs at $100 or less per seat, but that's often for a minimal coniguration. You might ind out later that you need add-on equipment. Be particularly careful about phones; if the phone is free, it's
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