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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 voip set

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » voip set

A VoIP Primer-Everything You Need to Know about VoIP


Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

voip set  standard for the Net, VoIP started. One of the first general appearances was via Microsoft Messenger and the chat facility. It worked because the user''s computer had a set of chips allowing bidirectional conversion between analog and digital, and the user provided a plug-in microphone. Around 1991 Motorola introduced very low-cost high-speed integrated chips to handle analog-to-digital/digital-to-analog (ATD/DTA) conversion for audio encoding and decoding. Multiple chips could be built into hardware Read More

How to Set Up a DID Management System


The Internet industry is intensifying day by day as it becomes the basis of communication for businesses. With the introduction of voice over Internet protocol (VoIP), communication costs have been greatly reduced, and the Internet industry is thus introducing variant services to consumers that were unthought of before. One of these emerging ideas is direct inward dialing (DID).

voip set  voice over Internet protocol (VoIP), communication costs have been greatly reduced, and the Internet industry is thus introducing variant services to consumers that were unthought of before. One of these emerging ideas is direct inward dialing (DID). Read More

Unified Communications Meets VoIP: A Marriage Made in Heaven


Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network. But the true value is in the new applications IP enables, such as unified communications (UC). How can you use UC to further decrease costs, enhance productivity, and improve customer service? Learn how to go beyond messaging for real-time call control and more.

voip set  of choice for their VoIP solutions. According to Blair Pleasant, President & Principal Analyst at COMMfusion, UC is expected to experience additional market adoption because of the addition of presence capabilities, made possible in part by SIP. Presence will bring about a new set of applications that will further enhance our ability to interact with one another. When integrating UC and presence, UC systems can offer real-time, presence-based access to people, calendars, and files. We will see Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

voip set  not “free voice” and VoIP is not “just another application.” We will now take a closer look at each of these phases in the IPT life cycle. Planning and Assessment The objectives of the planning and assessment phase are to develop a replacement system that initially delivers replacement functionality and eventually adds important strategic functions. The shift to the multi-media phase is characterized by a new, fresh commitment to traditional telephony characteristics, such as reliability, Read More

Extending VoIP to Remote Locations: Challenges and Solutions


In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to conventional analog voice and the public switched telephone network (PSTN). As real-world VoIP rollouts continue, however, new sets of challenges are emerging; in particular, businesses are encountering unanticipated problems as they deploy VoIP to remote locations.

voip set  the PSTN. As real-world VoIP rollouts continue, however, a new set of challenges emerging. In particular, businesses are encountering a variety of unanticipated problems as they deploy VoIP to remote locations. These problems include: Survivability One advantage of an IP PBX or hosted PBX/Centrex solution is elimination of the need to install a PBX in each remote location. But this kind of centralized architecture leaves phone service unacceptably vulnerable to network failure. Analog support Remote Read More

Cloud VoIP Enterprise Phone System Buyer’s Guide


The conventional wisdom is that cloud voice over Internet protocol (VoIP) is suitable for smaller companies, and it is. But cloud VoIP also has attractions for larger companies. In particular, the flexibility it offers can be especially appealing for organizations with large, geographically dispersed workforces. Accordingly, a number of providers are specifically targeting enterprise customers, offering the same capabilities as high-end premises systems.

Download this guide to discover six cloud VoIP providers with offerings that enterprises may find appealing. As with other cloud VoIP products, they package and sell different combinations of features in a variety of ways. For enterprises looking to boost their communication capabilities, they are worth looking at.

voip set  VoIP Enterprise Phone System Buyer’s Guide The conventional wisdom is that cloud voice over Internet protocol (VoIP) is suitable for smaller companies, and it is. But cloud VoIP also has attractions for larger companies. In particular, the flexibility it offers can be especially appealing for organizations with large, geographically dispersed workforces. Accordingly, a number of providers are specifically targeting enterprise customers, offering the same capabilities as high-end premises systems. Read More

Beginner’s Guide to VoIP


Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of voice over IP (VoIP) features and benefits.

voip set  Guide to VoIP Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of voice over IP (VoIP) features and benefits. Read More

Contact Center Buyer's Guide


Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

voip set  every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center. Read More

The Business User’s Glossary to VoIP


"VoIP? Is that cheese?” When first learning about voice over Internet protocol (VoIP) phone systems, many business users aren't all that familiar with the technology, much less the terminology used when speaking about it.

This glossary provides a useful list of common terms and their definitions to help nontechnical business users familiarize themselves with VoIP. They'll learn that in fact VoIP is not cheese, but a form of IP (hey, that rhymed!).

voip set  Business User’s Glossary to VoIP VoIP? Is that cheese?” When first learning about voice over Internet protocol (VoIP) phone systems, many business users aren''t all that familiar with the technology, much less the terminology used when speaking about it. This glossary provides a useful list of common terms and their definitions to help nontechnical business users familiarize themselves with VoIP. They''ll learn that in fact VoIP is not cheese, but a form of IP (hey, that rhymed!). Read More

Case Study: Pruitt Communications


Pruitt Communications deploys VoIP and unified communications systems for a variety of enterprise, healthcare, and government organizations across the U.S. Central to VoIP deployment is conducting network assessments to ensure the readiness of infrastructure prior to deploying a new system. Pruitt had been outsourcing these assessments to a specialist, but after seeing Fluke Networks' OptiView XG Network Analysis Tablets in action with a partner company, Pruitt decided that Fluke's solution was what they needed to manage network assessments and improve their VoIP rollout and other communications services.

The switch allowed Pruitt to bring network assessments in house, and validate the support of a VoIP rollout. With OptiView XG's automated network and application analysis, Pruitt can also instantly isolate and remediate network issues. Read more in this case study from Fluke Networks.

voip set  Communications Pruitt Communications deploys VoIP and unified communications systems for a variety of enterprise, healthcare, and government organizations across the U.S. Central to VoIP deployment is conducting network assessments to ensure the readiness of infrastructure prior to deploying a new system. Pruitt had been outsourcing these assessments to a specialist, but after seeing Fluke Networks'' OptiView XG Network Analysis Tablets in action with a partner company, Pruitt decided that Fluke''s Read More

Next-Generation VoIP Network Architecture


With network operators facing eventual equipment obsolescence in their existing narrowband public switched telephone networks (PSTNs), the Multiservice Switching Forum (MSF) expects that end-to-end voice over Internet protocol (VoIP) solutions will necessarily replace PSTNs in the medium term. What are the primary issues that must be addressed to define a large-scale VoIP network capable of supporting full PSTN equivalence?

voip set  Generation VoIP Network Architecture With network operators facing eventual equipment obsolescence in their existing narrowband public switched telephone networks (PSTNs), the Multiservice Switching Forum (MSF) expects that end-to-end voice over Internet protocol (VoIP) solutions will necessarily replace PSTNs in the medium term. What are the primary issues that must be addressed to define a large-scale VoIP network capable of supporting full PSTN equivalence? Read More

Four Keys to Choosing Your Next Business Phone System


When Voice over Internet protocol (VoIP) first emerged on the market a few years ago, buyers were concerned about maintaining the quality of phone connections. Now that VoIP has proven itself as reliable, choosing the right business phone system comes down to understanding how specific features can make your company more profitable. Read this white paper to recognize the most vital features of any business phone system.

voip set  phone connections. Now that VoIP has proven itself as reliable, choosing the right business phone system comes down to understanding how specific features can make your company more profitable. Read this white paper to recognize the most vital features of any business phone system. Read More

Why Your Business Is Not Too Small for VoIP


This guide explores five reasons why small businesses should think differently about VoIP. There may still be situations where VoIP isn’t for you, but in today’s environment VoIP can do more than just provide lower cost telephony. You’ll see that you’re never too small for VoIP, and there are great choices available to start you on this path and turn your phone system into a new driver for competitive advantage.

voip set  Not Too Small for VoIP This guide explores five reasons why small businesses should think differently about VoIP. There may still be situations where VoIP isn’t for you, but in today’s environment VoIP can do more than just provide lower cost telephony. You’ll see that you’re never too small for VoIP, and there are great choices available to start you on this path and turn your phone system into a new driver for competitive advantage. Read More

Hosted VoIP Buyer's Guide: Creating Virtual Offices


In Hosted VoIP Buyer's Guide: Creating Virtual Offices, you'll discover how a hosted VoIP phone system is the key to creating a virtual office ...

voip set  and choosing a hosted VoIP provider. Get up to speed on hosted VoIP, and how it can help your company set up cost-efficient virtual offices. Download your PDF copy of Hosted VoIP Buyer''s Guide: Creating Virtual Offices today   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

Small Business VoIP Service Providers Buyer’s Guide


Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

voip set  Business VoIP Service Providers Buyer’s Guide Hosted PBX systems provide an easy way for small to medium (and even some large) businesses to move to VoIP and get a wide range of new features and capabilities for their phone systems. In this buyer''s guide you will find details on what to look for, how to buy, what you can expect to pay, and how to get the most out of your investment in VoIP. Source: VoIP-News Resources Related to Small Business VoIP Service Providers Buyer''s Guide : Voice over Read More