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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 voip set

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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A VoIP Primer-Everything You Need to Know about VoIP


Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

voip set  standard for the Net, VoIP started. One of the first general appearances was via Microsoft Messenger and the chat facility. It worked because the user''s computer had a set of chips allowing bidirectional conversion between analog and digital, and the user provided a plug-in microphone. Around 1991 Motorola introduced very low-cost high-speed integrated chips to handle analog-to-digital/digital-to-analog (ATD/DTA) conversion for audio encoding and decoding. Multiple chips could be built into hardware Read More

Hosted VoIP Buyer's Guide: Creating Virtual Offices


In Hosted VoIP Buyer's Guide: Creating Virtual Offices, you'll discover how a hosted VoIP phone system is the key to creating a virtual office ...

voip set  and choosing a hosted VoIP provider. Get up to speed on hosted VoIP, and how it can help your company set up cost-efficient virtual offices. Download your PDF copy of Hosted VoIP Buyer''s Guide: Creating Virtual Offices today   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

voip set  not “free voice” and VoIP is not “just another application.” We will now take a closer look at each of these phases in the IPT life cycle. Planning and Assessment The objectives of the planning and assessment phase are to develop a replacement system that initially delivers replacement functionality and eventually adds important strategic functions. The shift to the multi-media phase is characterized by a new, fresh commitment to traditional telephony characteristics, such as reliability, Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

voip set  implementation and ownership. Implementing VoIP or IPT comes with a broad general set of management expectations that vary widely, yet are all accurate. One view is that IPT will save money. This view generally assumes a modest CAPEX spread across all users of the service. Using cost recovery as a lens through which to view CAPEX helps balance the total CAPEX against the true investment and determine how quickly a solution might pay for itself. The money saving view often sees that OPEX can be reduced by Read More

Extending VoIP to Remote Locations: Challenges and Solutions


In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to conventional analog voice and the public switched telephone network (PSTN). As real-world VoIP rollouts continue, however, new sets of challenges are emerging; in particular, businesses are encountering unanticipated problems as they deploy VoIP to remote locations.

voip set  the PSTN. As real-world VoIP rollouts continue, however, a new set of challenges emerging. In particular, businesses are encountering a variety of unanticipated problems as they deploy VoIP to remote locations. These problems include: Survivability One advantage of an IP PBX or hosted PBX/Centrex solution is elimination of the need to install a PBX in each remote location. But this kind of centralized architecture leaves phone service unacceptably vulnerable to network failure. Analog support Remote Read More

3 Key VoIP Phone System Features and How to Use Them Effectively


Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony.

voip set  Key VoIP Phone System Features and How to Use Them Effectively Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony. Read More

Cloud VoIP Unified Communications Buyer’s Guide


By integrating a number of Internet protocol (IP)-based communication methods, unified communications (UC) has emerged, making voice over Intenet protocol (VoIP) even more useful and flexible. UC is particularly suitable for cloud delivery, but cloud UC providers vary widely in the number and type of communication methods they integrate. They also vary in how they package and price their offerings.

This guide assesses six cloud UC providers and describes the features they offer. Each of them defines UC in a way that reflects its overall product line. The providers target a broad variety of customer needs and sizes.

voip set  VoIP Unified Communications Buyer’s Guide By integrating a number of Internet protocol (IP)-based communication methods, unified communications (UC) has emerged, making voice over Intenet protocol (VoIP) even more useful and flexible. UC is particularly suitable for cloud delivery, but cloud UC providers vary widely in the number and type of communication methods they integrate. They also vary in how they package and price their offerings. This guide assesses six cloud UC providers and describes the Read More

6 Easy Steps to Finding the Right Business VoIP Service


Here's a handy guide to help you find the system that's right for your company.

voip set  Finding the Right Business VoIP Service 6 Easy Steps to Finding the Right Business VoIP Service Looking for a VoIP business phone system? Here''s a handy guide to help you find the system that''s right for your company. You''ll learn about the questions to ask—and the steps to take—to get the most for your VoIP system dollars. 6 Easy Steps to Finding the Right Business VoIP Service walks you through the key points of the VoIP selection process, including: getting the most for your VoIP dollar, Read More

Cloud VoIP Enterprise Phone System Buyer’s Guide


The conventional wisdom is that cloud voice over Internet protocol (VoIP) is suitable for smaller companies, and it is. But cloud VoIP also has attractions for larger companies. In particular, the flexibility it offers can be especially appealing for organizations with large, geographically dispersed workforces. Accordingly, a number of providers are specifically targeting enterprise customers, offering the same capabilities as high-end premises systems.

Download this guide to discover six cloud VoIP providers with offerings that enterprises may find appealing. As with other cloud VoIP products, they package and sell different combinations of features in a variety of ways. For enterprises looking to boost their communication capabilities, they are worth looking at.

voip set  VoIP Enterprise Phone System Buyer’s Guide The conventional wisdom is that cloud voice over Internet protocol (VoIP) is suitable for smaller companies, and it is. But cloud VoIP also has attractions for larger companies. In particular, the flexibility it offers can be especially appealing for organizations with large, geographically dispersed workforces. Accordingly, a number of providers are specifically targeting enterprise customers, offering the same capabilities as high-end premises systems. Read More

Boardless Fax Servers in VoIP Environments


Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry.

voip set  Fax Servers in VoIP Environments Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry. Read More

Beginner's Guide to Buying Hosted VoIP


Maintaining a phone system requires investment in both personnel and costly equipment. If you’re looking for ways to trim costs, you might want to consider a hosted VoIP phone system. In a hosted VoIP setup, a telephony system is provided and managed by an outside service. Download this guide to arm yourself with the information you need to decide which VoIP service provider would best suit your business.

voip set  Guide to Buying Hosted VoIP Maintaining a phone system requires investment in both personnel and costly equipment. If you’re looking for ways to trim costs, you might want to consider a hosted VoIP phone system. In a hosted VoIP setup, a telephony system is provided and managed by an outside service. Download this guide to arm yourself with the information you need to decide which VoIP service provider would best suit your business. Read More

Take It or Leave It: Moving Your Business VoIP System


Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP.

voip set  It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More

Hosted VoIP Buyers Guide


If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system.

voip set  VoIP Buyers Guide If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system. Read More