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A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

voip tools  phone to connect to VoIP system Softphone Use your PC as a telephone Voice-mail boxes Retrieve your messages by using phone, e-mail, or the Internet. For the latter, voice-mail alerts or the messages themselves can be e-mailed Caller ID See name and number of caller Call waiting While you are on an call, receive notification when another call is signaling Call transfer Transfer all incoming calls to another number Call forwarding Forward call to another number after a certain number of rings   Call Read More...

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 4
Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part

voip tools  to Successful Deployment of VoIP and IP Telephony-Chapter 4 Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part 4 of this 4-part e-book series provides a basis for the exploration of network design. In addition, it includes a report card that will help you select the appropriate design and validation software tools for your Internet protocol telephony (IPT) system. Read More...
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » voip tools


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

voip tools  support that places a VoIP phone call to a company representative who is working at home or in a centralized call center. With IPT in a fully integrated environment, computer telephony integration (CTI) tools can provide the customer support representative with comprehensive information to assist the customer. This information might include not just customer contact and account information but also a screenshot Web page that the customer last visited and a complete history of what this customer has been Read More...
Extending VoIP to Remote Locations: Challenges and Solutions
In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to

voip tools  for effective management of VoIP infrastructure at remote offices. Most IT organizations have tools in place for monitoring IP network infrastructure in remote office. However, this is not sufficient for ensuring the ongoing health of voice service across the data network, because IT staff at headquarters must be able to do more than just assess whether or not there is a congestion problem or switch malfunction on some remote network segment. They must also be able to remotely and granularly monitor, Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

voip tools  many horror stories around VoIP and IP telephony deployment . There are also many successes. PROGNOSIS management and monitoring tools make the difference.Successful VoIP deployment relies on careful planning, thoughtful infrastructure preparation, and a management platform designed for IP telephony's unique real-time performance requirements. Source : PROGNOSIS Resources Related to Voice over Internet Protocol (VoIP) : Voice over Internet Protocol (Wikipedia) The Definitive Guide to Successful Read More...
Do More with Less: Merging Enterprise Applications with Desktop Tools
Workers spend on average close to 80 percent of their workday with some combination of enterprise applications and desktop tools. Best-in-class companies have

voip tools  More with Less: Merging Enterprise Applications with Desktop Tools Workers spend on average close to 80 percent of their workday with some combination of enterprise applications and desktop tools. Best-in-class companies have already found ways to improve productivity. Learn more about the convergence of enterprise applications with desktop tools, and the role it plays in providing visibility to enterprise data, improving communication, and facilitating real-time decision making. Read More...
Project Portfolio Management Tools: Which Approach is Best?
Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete@or flat-out

voip tools  Portfolio Management Tools: Which Approach is Best? Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting burned by the unsuitable PPM tools that are being pushed in the marketplace. Read More...
Small Business VoIP Service Providers Buyer’s Guide
Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of

voip tools  Business VoIP Service Providers Buyer’s Guide Hosted PBX systems provide an easy way for small to medium (and even some large) businesses to move to VoIP and get a wide range of new features and capabilities for their phone systems. In this buyer's guide you will find details on what to look for, how to buy, what you can expect to pay, and how to get the most out of your investment in VoIP. Source: VoIP-News Resources Related to Small Business VoIP Service Providers Buyer's Guide : Voice over Read More...
The Hidden Benefits of VoIP Revealed
The appeal of VoIP is straightforward: By converging voice and data into a single, unified network, businesses can lower costs and increase productivity, as the

voip tools  Hidden Benefits of VoIP Revealed The appeal of VoIP is straightforward: By converging voice and data into a single, unified network, businesses can lower costs and increase productivity, as the scaled-down VoIP infrastructure is easier and less expensive to maintain. Read this white paper to gain a competitive advantage with VoIP’s four “secret weapons”: rich media, mobility, unified communications, and virtual workplaces. Read More...
Attaining Real Time, On-demand Information Data: Contemporary Business Intelligence Tools
Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools and suites. Portlet standardization

voip tools  Real Time, On-demand Information Data: Contemporary Business Intelligence Tools Pure-Play BI Vendors Some pure play business intelligence (BI) vendors have long been providing BI platforms , which offer complete sets of tools for the creation, deployment, support, and maintenance of BI applications. Pure-play vendors attempt to sell these platforms to original equipment manufacturers (OEM) and independent software vendors (ISV), and even to IT organizations and end users that are information Read More...
How Software Development Tools Can Improve Spreadsheets
Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation,

voip tools  Software Development Tools Can Improve Spreadsheets Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation, it’s necessary to create controls around the sharing of information—and so spreadsheets can be a liability. How can you control formal, important documents while allowing them to be easily changed and shared? Treat spreadsheets as a software product. Find out how. Read More...
A Guide to Software Test Tools
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may

voip tools  Guide to Software Test Tools Originally published – July 16, 2004 Overview Whether you are buying or making software, test tools help you get the most from your investment. A useful test tool gives you far more than efficiency; it will help you avoid trouble, provide vital information, and can enable your organization to take new opportunities with greater agility and strength. Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of Read More...
Outsourcing Management Software Tools: An Executive Point of View
Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in outsourcing is poor

voip tools   Read More...
Classification of Data Center Infrastructure Management (DCIM) Tools
Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are

voip tools  of Data Center Infrastructure Management (DCIM) Tools Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification Read More...
Redefining the Tools of Engagement: Integrated Business Planning
Over 80 percent of consultants in service organizations consider spreadsheet-based business plan modeling inadequate. Weak client–partner relationships reflect

voip tools  the Tools of Engagement: Integrated Business Planning Over 80 percent of consultants in service organizations consider spreadsheet-based business plan modeling inadequate. Weak client–partner relationships reflect this inadequacy. An integrated business planning and modeling platform can provide deeper insight into a range of strategic and operational issues. Find out how this can result in enhanced decision making and optimized long-term client engagement and satisfaction. Read More...

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