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Software Functionality Revealed in Detail
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 vzo chat


TEC Industry Watch: Enterprise Software News for the Week of July 2, 2012
SOFWARE SELECTIONS AND IMPLEMENTATIONSD@K Engineering selects Aras Enterprise PLM software Industry tags: PLM, complex electromechanical products and equipment

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Bullet-proofing Instant Messaging


As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability and security exposure. Users, it seems, simply don’t understand the losses and exposures that can result from incautious IM use. Find out how security software solutions can help you reap the benefits of IM without exposing your company to unnecessary risk.

vzo chat  proofing Instant Messaging Instant Messaging has proved to be a useful business tool but many organizations have been put off using it either by the high cost and complexity of implementing an in-house IM solution or by the lack of control and security of public IM clients. Source : MessageLabs | Now part of Symantec Resources Related to Bullet-proofing Instant Messaging : Instant Messaging (IM) (Wikipedia) Bullet-proofing Instant Messaging Instant Messaging is also known as : Instant Messaging Read More

Oracle Announces New Release of RightNow CX Cloud Service


Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring

vzo chat  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More

Turn the Internet into a Strategic Sales and Interaction Channel


With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.

vzo chat  the Internet into a Strategic Sales and Interaction Channel Turn the Internet into a Strategic Sales and Interaction Channel If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP Internet Sales helps you lower the cost of sales by reducing transaction costs in order processing – and by reducing human intervention in order-taking and status-checking. Source : SAP Resources Related to Marketing Channel : Marketing Channel Read More

Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

vzo chat  the Small Contact Center Building the Small Contact Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Zeacom, the leading provider of Contact Center and Unified Communications (UC) software and services. Source : Zeacom Resources Related to Building the Small Contact Center : Contact Management System (CMS) (Wikipedia) Building the Small Contact Center Contact Centers is also known as : Contact Center Application , Contact Read More

Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

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KANA Software Inc


KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

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TEC Industry Watch: Enterprise Software News for the Week of August 27, 2012


SOFTWARE SELECTIONSMid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMS Industry tags: manufacturing "The reasons why Riverside Refractories Inc. decided to replace its existing ERP system aren't unique—the old legacy system's inflexibility and inability to support manufacturing needs in the changing business environment had started impeding the company's operations. The

vzo chat  Industry Watch: Enterprise Software News for the Week of August 27, 2012 SOFTWARE SELECTIONS Mid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMS Industry tags: manufacturing The reasons why Riverside Refractories Inc. decided to replace its existing ERP system aren't unique—the old legacy system's inflexibility and inability to support manufacturing needs in the changing business environment had started impeding the company's operations. The company selected an ERP solution Read More

ASIC Infotech


ASIC INFOTECH PVT LTD. has offices in Mumbai and Baroda (India) and is planning to open offices globally in the coming years, so the company is looking for venture capital funds from private institutions. Its infrastructure and manpower grow as business grows, and shrink once requirements are over, since they employ people on customer projects only. ASIC uses its offices in Baroda and Mumbai as training and meeting facilities, and it uses the Internet as its physical office (as meeting point for its employees), and controls projects via Internet tools (e-mail, chat, video conference, phones, Web sites, etc.) and management tools (CMM, ISO, and 6-Sigma).

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KANA Software and Ciboodle Join Forces for Customer Experience Perfection


The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software, a longstanding customer service

vzo chat  Software and Ciboodle Join Forces for Customer Experience Perfection The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software , a longstanding customer service software provider, which has lately Read More

Analyzing Manhattan Associates’ Supply Chain Platform Play - Part 3


Part 1 of this blog series analyzed Manhattan Associates’ innovative Supply Chain Process Platform (SCPP)-based analytic applications, including Supply Chain Intelligence (SCI) and Total Cost to Serve (TCS). I discussed other Manhattan SCOPE suite modules as well as the company’s recent evolution from being a mere supply chain execution (SCE) provider. In Part 2, I zoomed in on the Distributed

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

vzo chat  Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always Read More

Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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SCT Corporation Means (e)Business For Process Manufacturing


SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will increasingly go to market as members of competing commerce networks. New product announcements include additional e-CRM capabilities, and an announced relationship with IBM that combines SCT’s products with IBM’s hardware, software, and services.

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ERPWEB


"The company has offices in Mumbai & Baroda India. The Company executes all their orders around the globe from this offices by providing trained manpower from India at low cost. The company is planning to open marketing offices globally in next 2 years time. For that company is looking forward to get Venture Capital funds from private financial institutions. ASIC believes in policy of zero assets. So ASIC does not have big big buildings, huge staff, well furnished decorated offices etc. to showoff. ASIC Assets infrastructure is all on rental basis. ASIC Infrastructure and manpower grows with growth of business and shrinks dramatically once requirements are over. ASIC employs people on customer projects only. Our employees are self sufficient e-lancers who work either at customers place or from their homes. ASIC uses its physical offices at Baroda and Mumbai as training & meeting facilities. Due to this low investment in physical Assets and low overheads ASIC can provide your company software & services products with low cost and highest quality standards. ASIC uses internet as its physical office as meeting point for all its employees and controls projects via internet tools like emails, chat, video conf., phones, website, ftp sites etc and management tools like CMM, ISO & 6-Sigma. As a customer we wish you won't value us as inferior because we do not have big buildings and huge manpower located at one single place. We wish you value us by seeing our products and services quality and prices. ""ERPWEB is WEB based ERP (Enterprise Resource Planning) Business Software. It's scope is broad - spanning from private Intranets, through shared extranets, to the public Internet. It uses Web as platform to bring together customers, vendors, suppliers and employees in a way never before possible. ERPWEB is about Web based ERP enabling your core business processes to improve customer service, reduce cycle time, get more results from limited resources, and actually sell things. It actually enables E-Commerce and provides true EDI facility to organisations.ERPWEB is an integrated software that has all the facility of networking, officesuites, business applications & works on platform independent universal client interface called web browsers. Companies with ERPWEB lets people spend less time learning to use technology and more time doing their jobs. ERPWEB also enables employee to work from their homes. It has unique employees workbench which produces desktop according to work the employee has to do. Ultimately forcing employees to focus on doing their work to better productivity.Apart from simplified desktop & work automation, ERPWEB disables major parts of users system, network & data to maintain security & avoids high maintenance cost & downtime. It also provides security benefit due to central storage and management. It is the perfect tool to build your global business infrastructure.ERPWEB can also give you an competitive advantage. ERPWEB reduces paper handling , manpower, communication costs & delays. ERPWEB enables your company to remain open round the clock throught the year for customers and employees anywhere, anytime through Internet. It has everything nedded to run a small business. Use ERPWEB as framework to extend your business vision."

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