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Software Functionality Revealed in Detail
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 vzo chat


The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

vzo chat  Lexicon of CRM - Part 2: From J to Q The Lexicon of CRM Part 2: From J to Q R. Garland - October 19, 2001 The Lexicon is divided into three parts, this being the second of three. This second section covers the alphabet from J to Q. For A to I, see Part One . J  J2ME - Java 2 Micro Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity .

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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The Data Warehouse Institute (TDWI) Conference in San Diego: The Agile Approach to Business Intelligence (BI)


Next month a TDWI World Conference will be taking place in San Diego, California. What’s so special about this conference anyway? The answer is simple:  the general topic is going to be “Creating an Agile BI Environment”. Progressively in the last four or five years, the agile software development methodology has been jumping from the software development area to the data warehouse

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Sub7 Tells Chat Rooms All Your Stuff; F-Secure Leads the Battle


A hacker program called Sub7 will tell IRC channels all the stuff you don't want people to know.

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ASIC Infotech


ASIC INFOTECH PVT LTD. has offices in Mumbai and Baroda (India) and is planning to open offices globally in the coming years, so the company is looking for venture capital funds from private institutions. Its infrastructure and manpower grow as business grows, and shrink once requirements are over, since they employ people on customer projects only. ASIC uses its offices in Baroda and Mumbai as training and meeting facilities, and it uses the Internet as its physical office (as meeting point for its employees), and controls projects via Internet tools (e-mail, chat, video conference, phones, Web sites, etc.) and management tools (CMM, ISO, and 6-Sigma).

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Cloud Communications Services: Five Questions You Need to Address for Success


Many businesses have been successfully using cloud-based applications for years, but following this path for communications is much more recent. For some businesses cloud communications just means VoIP telephony, while others include applications such as video, text, chat, messaging, email, conferencing, etc. This guide addresses five key questions to help you determine how the cloud aligns with your business communications needs—including reasons to use the cloud, who the cloud is best for, whom you should partner with for cloud communications, when moving to the cloud is best, and how your business should deploy cloud communications—along with a frame of reference for identifying the right conditions for cloud adoption.

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IBM Unveils IBM Watson Engagement Advisor


IBM has announced that IBM Watson will be put to work towards improving customer satisfaction, as part of its Smarter Commerce initiative. The artificially intelligent computer is well known for its ability to win Jeopardy and for its advances in assisting medical institutions. More recently, IBM has decided to exploit Watson for its capacity to learn, adapt, and understand a company's data

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Teloquent To e.t.: Now You Can Call Or Use The Web


Teloquent introduced a new release of its software to integrate phone and web-based customer service.

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Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

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PeopleSoft’s ASP Play


PeopleSoft announces the “Next Generation ASP”

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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Pegasystems Raises the (Social and Mobile) Customer Service Bar


In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the latest version of its process-centric CRM solution. The latest release, Customer Process Manager (CPM) enables real-time

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