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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 warranty claim eam


Will Servigistics Click on More Service Cylinders? - Part 2
Part 1 of this blog series depicted the rise and fall of of erstwhile public software company Click Commerce based in Chicago, Illinois, United States (US). At

warranty claim eam  process includes contract and warranty management (for managing, determining, and tracking entitlements); workforce management (for staffing, training, scheduling and dispatching field technicians); service parts management, warehouse management (for receiving, stocking, deployment and delivery of parts); knowledge management (KM) for gathering, organizing and delivering information); sourcing; repair and returns ( reverse logistics ); and service analytics. I was a bit surprised by AMR Research’s

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS – EAM

Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. EAM typically includes computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » warranty claim eam

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Two: Market Impact


The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against SAP and Oracle, particularly because one better-performing side could, if necessary, cover up for the underachieving one.

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Navigating Between Service Management Scylla & Charybdis - Part 2


Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard

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Maintenance Connection Onsite/Online for CMMS-EAM Certification Report


Maintenance Connection Onsite/Online (v. 5.0) is TEC Certified for online evaluation of computerized maintenance management system (CMMS)–enterprise asset management (EAM) solutions in the Asset Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Value-selling Maturity Model: Key to Sales in Tough Times


Showing value has always been key to greater sales and higher prices. However, the bar has been raised. It’s often no longer enough to claim value—now the customer has to see, believe, and care about the value. Sales organizations must get their eyes back on the value ball, with five value-selling maturity levels that tie in to sales effectiveness. Learn how to improve your revenues while reducing sales effort and costs.

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Software Usability Challenge for Electric Power Industry


Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized.

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Breaking the language barrier with PBS.5 Trans-lingual Technology.


New technology in enterprise asset management (EAM) is changing the way multinational companies manage joint venture operations. With new growth opportunities in China, many corporations are looking at how to best take advantage of the low cost base and enterprising labor force. Learn how an American and Chinese joint venture at the Daning Coal Mine used Trans-lingual EAM to remove the language barriers to protect their $84 million (USD) investment.

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S2 Suite


ServicePower’s suite of field service solutions includes work order management, scheduling and third-party dispatch, parts and inventory management, warranty claim processing and payments, and mobile field activity management. The ServiceScheduling optimization functionality employs an artificial intelligence–based algorithm that allows organizations to allocate jobs to the appropriate technician and create optimized routes. ServicePower can deliver its offering to any industry, including the following: appliances and consumer electronics, insurance and extended warranty, HVAC, charity, food service, alarms and security, retail, and utilities. The solution can be deployed both on premises and in the cloud.

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10 Pitfalls to Avoid when Selecting a CMMS/EAM


As you look for ways to get the most out of your existing operating assets, enterprise asset management (EAM) and computerized maintenance management system (CMMS) solutions are key. However, when it comes to researching, selecting, and implementing the right EAM/CMMS software, you need to avoid several mistakes. Discover 10 common errors you should avoid if you’re looking for a new or replacement EAM or CMMS solution.

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CMMS - EAM Software Evaluation Report


The EAM Software Evaluation Report is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This Software Evaluation Report includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices.

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