Abstract:
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and m (...)
Excerpt related to
warranty management:
Field Service Mobility: Warranty Management. Source ... Download <strong>Field Service Mobility: Warranty Management</strong>. Comments: Related ...
Published:
2011-10-10
Excerpt related to
warranty management:
... areas: requirements verification and validation, risk and reliability analysis, maintainability/serviceability planning, warranty management, and performance ...
Published:
2011-09-14
Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to BPM. How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started d (...)
Excerpt related to
warranty management:
TEC Principal Analyst PJ Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to...
Published:
2011-08-02
Abstract:
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. (...)
Excerpt related to
warranty management:
Voice of Customer: Using Customer Actions That Speak. Source: Tavant Technologies. Document Type: White Paper Description: Traditional ...
Published:
2011-06-09
Excerpt related to
warranty management:
... Warranty entitlement, service content, and call-center knowledge management (KM) are not TAKE Supply Chain’s areas of focus (compared to, say, Servigistics ...
Published:
2011-05-05
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
warranty management:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visi...
Published:
2011-04-08
Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the service parts planning and optimization space. Service supply chains remain complex. MCA Solutions can help service companies of all sizes improve their bottom line. In today’s (...)
Excerpt related to
warranty management:
TEC Principal Analyst PJ Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the service parts planning ...
Published:
2011-03-30
Abstract:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to
warranty management:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published:
2010-06-29
Abstract:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to
warranty management:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published:
2010-06-29
Abstract:
Refer to Demarc Extension and Its role in the enterprise network telecommunications infrastructure.Read IT reports linked to demarcation point. Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually perform (...)
Excerpt related to
warranty management:
The Demarc Extension and Its Role in the Enterprise Network Telecommunications Infrastructure. Source: Concert Technologies. Document ...
Published:
2010-05-10
Abstract:
Find out how mastering global product development (GPD) for business advantage. Maximize your productivity. Read free TEC white papers. Today’s businesses are operating in a global marketplace. Not only are customers and competitors located worldwide, but employees, suppliers, contractors, and partners (...)
Excerpt related to
warranty management:
Find out how mastering global product development (GPD) for business advantage. Maximize your productivity. Read free TEC white papers. Today’s bus...
Published:
2010-04-21
Abstract:
When Edge Products’ new management team saw that the company’s manual engineering processes were not conducive to its constantly changing product design environment, they immediately sought to improve change and part control processes. Learn how a new product lifecycle management (PLM) solution helpe (...)
Excerpt related to
warranty management:
... Learn how a new product lifecycle management (PLM) solution helped Edge reduce rework, control change processes, decrease warranty costs, and cut product ...
Published:
2010-04-19
Abstract:
Consult IBM and VMware virtualization benefits for mid-sized businesses. Get the best virtualization strategy for your business.Read this whitepaper! In these challenging times, midsized businesses need to simplify IT infrastructure and reduce costs. Yet, with diverse storage, server, and network requirem (...)
Excerpt related to
warranty management:
TEC White Papers. Browse this free online library for the latest technical white papers, webcasts, and product information to help ...
Published:
2010-04-09
Abstract:
Consult IBM and VMware virtualization benefits for mid-sized businesses. Get the best virtualization strategy for your business.Read this whitepaper! In these challenging times, midsized businesses need to simplify IT infrastructure and reduce costs. Yet, with diverse storage, server, and network requirem (...)
Excerpt related to
warranty management:
Virtualization Strategy for Midsized Businesses. Source: IBM. Document Type: White Paper Description: In these challenging times, midsized ...
Published:
2010-04-09
Excerpt related to
warranty management:
... Part 2 then discussed the accompanying service lifecycle management (SLM) software ... know much more about customers (eg, the product, its warranty status, cross ...
Published:
2010-04-01
Abstract:
Implementing Medical Manufacturing Technology to Improve Operations and Control Costs: Read this whitepaper and increase your efficiency. US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large part in (...)
Excerpt related to
warranty management:
... Source: Plex Systems. Document Type: White Paper Description: US manufacturers spend over $25 billion every year on product warranty claims. ...
Published:
2010-03-30
Abstract:
Find out how maximizing performance of the entire manufacturing enterprise with Plex Online supply chain management (SCM) system. Read this paper. Today’s manufacturing supply chain is challenged with increasing quality mandates, cost reductions, and delivery improvements. Technology plays a key role in (...)
Excerpt related to
warranty management:
... quality management, especially for automotive, aerospace & defense, and medical device manufacturers. In addition, large OEMs are driving warranty costs ...
Published:
2010-03-30
Abstract:
Barcoding 101 for Manufacturers:What you need to know to get started.The best choice for stock inventory.Downlaod free white papers. For manufacturers, barcoding carries with it numerous benefits, including increased accuracy, efficiency, and traceability, along with easier adherence to customer or regula (...)
Excerpt related to
warranty management:
... operation. Barcodes help users more quickly isolate quality, warranty, or safety issues while minimizing disruption to production. ...
Published:
2010-03-30
Excerpt related to
warranty management:
... a customer contact management and sales portal application. This knowledge repository also needs to capture and supply repair information, warranty and service ...
Published:
2010-03-19
Abstract:
Become an expert of realizing enterprise-wide value with on-demand customer relationship management (CRM). Read this whitepaper. Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations and make the entire sales ecosystem more efficient. B (...)
Excerpt related to
warranty management:
... Source: Oracle. Description: Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations and ...
Published:
2010-03-11