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TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following

water utility billing  natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service department and billing process, remote service supply or power generation, and high cost of asset owning and maintenance. Also, a big part of the utility business is project based as well. Below are some challenges the industry faces: •    Traditional challenges : geographical spread and remote subdivisions and office lots; mass customer service that Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » water utility billing


What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

water utility billing  to common electricity or water services, on-demand computing allows customers to purchase processing power and access to software as it is needed, and pay based on how much and how often the software has been used. The key to delivering software on-demand is grid computing , which enables the dynamic allocation of aggregated commodity resources to meet changing demand. The product architecture here consists of multiple layers, including the physical hardware, enterprise applications infrastructure, and Read More...
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

water utility billing  wall,” just as the water provider's responsibility ends at the water meter outside the house. However, mid-market companies need outsourcers to provide service beyond the demarcation line directly to the end user, enabling them to become more effective users of the ERP environment. This is accomplished only when the outsourcing provider has knowledge of using the software to enable better business processes. The on-demand concept ignores the extension of services to business process enablement. The Read More...
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

water utility billing  1,000 electricity, gas, and water utilities in 70 countries run SAP software. Learn More To learn more about how SAP can help you on the road to a more-flexible, service-based IT infrastructure ' one that meets the emerging demands for smart metering and AMI ' call your SAP representative today or visit us online at www.sap.com/utilities. Searches related to Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service : Advanced Meter Infrastructure | Advanced Read More...
Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the

water utility billing  needs of T&D operations; water and wastewater utilities; financial, consulting, and government organizations; and oil and gas companies. Ventyx’s solution capabilities covers the gamut of asset management, supply chain, work management, maintenance, equipment reliability, plant operations, management, and compliance key performance indicators (KPIs). Ventyx’s Genesis Ventyx was formed from the combination of Indus International, Inc. (formed in 1997 by the merger of Indus Group and TSW International Read More...
Amdocs
Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own

water utility billing  Clarify,ClarifyCRM Read More...
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

water utility billing  have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them. Read More...
One Year Later at Deltek: More of the Same (And Then Some More) - Part II
Part I of this blog series explained Deltek’s ebullience despite a hostile and depressed environment. The continued cash-generating operation has been

water utility billing   Read More...
Superhighway at the Crossroads: The Evolution of Internet Service Provision
The Internet has grown from mainly academic and military use into a global, integrated, and sophisticated commercial utility. Not just an “information

water utility billing   Read More...
The Seven Types of Power Problems
Many of the mysteries of equipment failure, downtime, software, and data corruption are the result of a problematic power supply. Compounding the problem is

water utility billing  though the amount of water coming out of the hose remains the same. Overvoltage conditions can create high current draw and cause the unnecessary tripping of downstream circuit breakers, as well as overheating and putting stress on equipment. Since an overvoltage is really just a constant swell, the same UPS or conditioning equipment that works for swells will work for overvoltages. However, if the incoming power is constantly in an overvoltage condition, then the utility power to your facility may need Read More...
Best Practice: Thames Water Adopts BMPS Solution to Streamline Its Customer Services with Wipro as Systems Integrator
This IDC Energy Insights report details Thames Water's journey to implement an advanced business process management system in its Customer Services business

water utility billing  Practice: Thames Water Adopts BMPS Solution to Streamline Its Customer Services with Wipro as Systems Integrator This IDC Energy Insights report details Thames Water's journey to implement an advanced business process management system in its Customer Services business unit, working with long-term partner Wipro as the systems integrator. This approach enabled Thames Water to realize significant operational and business benefits in a short time despite financial constraints. Download this white paper Read More...
Supply Chain Shorts for the Week of February 11, 2013
We're trying out a new feature on you this week: snippets of supply chain news designed for quick and easy consumption, including insights and sound bites

water utility billing  plan, deciding that adding water to alcohol was not such a good idea. Read More...
The Many Angles to Dive into the BPM Water
These days, the concepts of business process management (BPM) have become more unified, and BPM functionality from different vendors seems to be more converged.

water utility billing  Dive into the BPM Water These days, the concepts of business process management (BPM) have become more unified, and BPM functionality from different vendors seems to be more converged. However, organizations may have their own reasons for adopting BPM—different business features and requirements will lead to different matching points between adopting organizations and BPM solutions. In the mean time, BPM vendors are using various selling points to differentiate their product offerings and to touch Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

water utility billing  Amdocs,customer relationship management,CRM,call center,operations software,communications service provider,business process outsourcing,customer life cycle Read More...

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