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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 water utility companies


Get on the Grid: Utility Computing
The latest business model in licensing is the utility (on demand) computing and associated pricing. Sometimes called

water utility companies  to common electric and water bills, utility computing allows customers to purchase processing power and software access as needed and to pay based on how much and how often the software is used. This emerging model may even be attractive to large organizations, given that almost all of the initial hosted applications have targeted small and medium businesses (SMB). In the past, most first-generation hosted applications were not suitable for delivery over the Internet and certainly not appropriate for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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One Vendor’s Mission to Make Service Businesses Click - Part 1


My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal) Service Supply Chains” have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled “Integrated Workforce

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AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 2


Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event. Still, while it might appear that Ariba is firing on all cylinders, as is typically the case, Ariba is not all things to all people and no company is without issues. Thus this post will discuss some challenges and related rooms for improvement. To date, Ariba has been

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South Coast Water District (SCWD)


To improve efficiency and reduce overall workload on financials personnel, California (US)-based utilities company South Coast Water District (SCWD) needed a new financials system with integrated human resources (HR) functionality. Find out how Technology Evaluation Centers (TEC) helped SCWD define its financial and HR requirements, evaluate its short list of solutions, and shorten the software selection process.

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TEC’s New Utilities ERP Evaluation Center: A Preview


The Utilities Industry From TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following service providers: electric power generators, network operators, customer power retailers, natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service

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Achieving Business Intelligence (BI) in Midsize Companies


Like many of today’s IT decision makers, you may be considering a business intelligence (BI) solution for your midsize company. But how do you go about adding BI without disrupting your company? Without breaking the bank? Without having to add staff members with specialties you’ve never even heard of before? This paper helps answer those questions, with practical advice for bringing BI into your midsize company.

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ERP for Medium and Large Manufacturing Companies: 7 Challenges - an Introduction


Enterprise resource planning (ERP) was born of the need of large companies to manage their resources and operations. In the early stages of ERP almost half a century ago, only multinational corporations could afford the investment in the software and the infrastructure needed to support it. Material requirements planning (MRP), the predecessor of ERP, was used by only a couple hundred companies in

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inefficient operations; inability to support rapid growth or new markets; disjointed business processes; lack of visibility into daily operations; ...

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Overcome the Four IT Inhibitors to BI Success in Midsize Companies


Midsize companies may move so fast that they jeopardize the creation of reliable business performance metrics. Without a trusted set of business information and sound analytic processes, a midsize company cannot make informed business decisions, or take the actions required for successful business outcomes. Learn how your midsize company can overcome the four inhibitors to reliable business intelligence (BI).

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Top Software for Telecommunications Companies


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Giving Manufacturing Companies a Fast Start


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