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Get on the Grid: Utility Computing
The latest business model in licensing is the utility (on demand) computing and associated pricing. Sometimes called

water utility companies  to common electric and water bills, utility computing allows customers to purchase processing power and software access as needed and to pay based on how much and how often the software is used. This emerging model may even be attractive to large organizations, given that almost all of the initial hosted applications have targeted small and medium businesses (SMB). In the past, most first-generation hosted applications were not suitable for delivery over the Internet and certainly not appropriate for Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » water utility companies


One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

water utility companies  depth of experience serving water and electric utility customers worldwide. These “out-of-the-box” solutions are preconfigured with industry  best practices  and are designed to minimize the time, cost, and risk associated with optimization technology implementations. For more information on electric utilities’ exacting needs, see  TEC ’s previous blog post  on that subject. With the introduction of its enhanced shift scheduling (rostering) products in 2009, ClickSoftware expanded to cover Read More...
Asset Performance Management: The Secret to Uncovering Hidden Profits and Ending Operating Surprises
Top performers optimize their assets. It’s true in any field—sports, the arts, and business. Yet in business, optimizing performance of capital assets often

water utility companies  Or consider the public water utility whose quality-control problems in 1993 with storm run-off systems and purification processes led to almost $200 million in medical and facilities expenses, and more tragically, to more than 100 deaths.3 The disaster could have been avoided if the utility had the ability to more effectively model and predict asset performance for circumstances like those that lead to this disaster. The solution to achieving hidden profit potential and avoiding costly operating Read More...
Current Trends in Messaging
As electronic communication has grown, geographic boundaries have shrunk, enabling an onslaught of mobile executives.

water utility companies  ways to test the water temperature. One option is to implement a two-way paging system, such as a RIM pager (Research In Motion), which allows a user constant access to e-mail. Another option may be to roll out Wireless Access Phones (WAP) to a smaller target test group and verify that your organization benefits from the enhanced remote communication capabilities. Trend 2: The Wireless Big Bang Walking hand in hand with Unified Messaging is the extension of the Universal Inbox to wireless access phones Read More...
TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following

water utility companies  natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service department and billing process, remote service supply or power generation, and high cost of asset owning and maintenance. Also, a big part of the utility business is project based as well. Below are some challenges the industry faces: •    Traditional challenges : geographical spread and remote subdivisions and office lots; mass customer service that Read More...
Three Steps to Strategic Planning Excellence in Wholesale Distribution Companies
A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best

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Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies
This white paper describes how workgroups and midsize companies can transform their spreadsheet-only processes to create flexible and timely plans, budgets, and

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Levelling the Playing Field: How Companies Use Data for Competitive Advantage
Nearly all companies realize the way to gain a competitive advantage is to obtain better data, interpret them quickly, and distribute them in easier-to-use

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Definitive Guide to BI for Midsize Companies
If you'd like a good understanding of what business intelligence is, and what it can do for your company, bi: the definitive guide for midsize org...

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Business Benefits of CRM in the Cloud for Midsize Companies
Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business

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Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

water utility companies  field service management,FSM strategy Read More...
Reporting for Midsize Companies: Empower Your Business with Self-service Reporting
Business reporting is a priority for IT and business users at midsize companies. These companies, lean on resources, need a single reporting solution that

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Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption
Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and

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Giving Trade Companies Fast Time to Value
To succeed, wholesale distributors must respond quickly to customers’ expectations of high-quality, differentiated services. Good supplier relationships are

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