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Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

web based customer service tools  structure needed for the Web Service The Business Service Siebel EAI Adapter can be used for the first step in the Workflow to query the Siebel Data and populate a Property Set. The Property Set is in the same structure as an Integration Object based on that Siebel Data. Create an Integration object via the wizard based on a Siebel Business Object (EAI Siebel Wizard). Compile the object In the workflow, create a step calling the Business Service Siebel EAI Adapter witha method of Query The input to the Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » web based customer service tools


IFS To Be At Customers' (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s

web based customer service tools  as well as a web server solution based on the J2EE Java Servlet standard. Reportedly, EDI transactions, business documents, reports, event notifications, and business services are all available as XML interfaces each with its own XSD (XML Schema Definition) descriptions detailing its use. IFS Connect can either be used as a stand-alone, handling tasks such as message transformation and enveloping, or with other integration products, as support for Microsoft BizTalk Server and IBM WebSphere MQ is provided Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

web based customer service tools  delivered through a common Web browser interface. Of prime importance, the portal structures the customer service process. A customer can log into the portal and enter a help desk request, explains Endsley. In the back office, our support team gets notified, and the request is routed to the appropriate department. Then the portal structures the workflow among the internal support teams. Plus the customers can log onto the portal at any point to check the status of the request and the resolution. In Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

web based customer service tools  Office Live Meeting for Web conferencing and FrontBridge , a managed service focused around e-mail cleanliness. But because those services were obtained through acquisitions, the behemoth cannot point to native expertise in developing enterprise services. In early 2006, Microsoft plans to release business services linked to internal deployments of Office, targeted at companies with ten or fewer employees. But, it is still unclear how it plans to turn its enterprise-class software into corporate services Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

web based customer service tools  another part of the Web site, while a call to the contact center means pausing or abandoning your online transaction. Wouldn’t it be better if you got presented with knowledge in context, i.e., “here’s a comparison of the two products you are looking at,” or “this document contrasts differing rates plans for these phones.” Even better, a chat agent could reach out “I see you are trying to evaluate these phones, how can I help with that?” To that end, KANA is bringing WCS to Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

web based customer service tools   Read More...
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

web based customer service tools  FieldOne,Sky,field service solution,field service management,FSM solution,Microsoft Dynamics XRM Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

web based customer service tools   Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

web based customer service tools  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

web based customer service tools  Ziff Davis,Ziff Davis white paper,self service BI,self service business intelligence,data repository Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

web based customer service tools  achieved through various means, web services have become popular methods employed by ERP for services vendors when implementing an SOA framework. Numerous organizations implement SOA in which web applications interact with each other with standard protocols that can include extensible markup language (XML) running over hypertext transfer protocol (HTTP), universal description, discovery, and integration (UDDI), and simple object access protocol (SOAP). The benefits of SOA include a cost-efficient way of Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

web based customer service tools  IFS Field Service Management,IFS,FSM,FSM software,FSM solution Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

web based customer service tools  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

web based customer service tools  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More...

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