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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 web based customer service tools


Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

web based customer service tools  structure needed for the Web Service The Business Service Siebel EAI Adapter can be used for the first step in the Workflow to query the Siebel Data and populate a Property Set. The Property Set is in the same structure as an Integration Object based on that Siebel Data. Create an Integration object via the wizard based on a Siebel Business Object (EAI Siebel Wizard). Compile the object In the workflow, create a step calling the Business Service Siebel EAI Adapter witha method of Query The input to the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Software as a Service for Customer Relationship Management and Sales


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Case Study: VAI Improves Customer Service with Business Portal


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PTC and ServiceMax Partner for IoT-based Field Service Management Software


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Service Differentiation: Your 3-Step Plan


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Five Steps to Improving Business Performance Through Customer Intimacy


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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


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