Home
 > search for

Featured Documents related to »  web based customer service


Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service, and Increased Sales
Most manufacturing businesses have invested in technology to combat some of their challenges, but primarily to increase efficiency and productivity. However

web based customer service  Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service, and Increased Sales Most manufacturing businesses have invested in technology to combat some of their challenges, but primarily to increase efficiency and productivity. However, many have not yet discovered the value of a Web presence—or they use the Web in a very limited way. More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » web based customer service


Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

web based customer service  structure needed for the Web Service The Business Service Siebel EAI Adapter can be used for the first step in the Workflow to query the Siebel Data and populate a Property Set. The Property Set is in the same structure as an Integration Object based on that Siebel Data. Create an Integration object via the wizard based on a Siebel Business Object (EAI Siebel Wizard). Compile the object In the workflow, create a step calling the Business Service Siebel EAI Adapter witha method of Query The input to the Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

web based customer service  AppExchange (and linked by Web services), and it lets customers augment the base Salesforce.com functionality for more complex configurable product sales processes. Earlier in 2005, Webcom also joined the Siebel Alliance Program as a CRM On Demand Software Partner . The Apple of the SaaS Market? Another vendor has also caught our eye recently. MCA Solutions , the provider of the Service Planning and Optimization ( SPO ) suite of solutions, which helps companies in industries ranging from aerospace and Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

web based customer service  (FAQs) on a company Web site does constitute self-service, but the discipline has progressed far beyond these early and rudimentary efforts in which the user scanned a fixed list, hoping to find a question that was related to the problem at hand. It has even progressed beyond the next and still the most commonplace level, in which customers enter key words into a search engine that yields a listing of related documents or in which a user navigates a case-based “decision tree” in an attempt to locate Read More...
A Focused Web-based Solution for Chemicals, Drugs, and Mill-based Industries
SSI shows deep understanding of the requirements for chemical, drug, and mill-based industries. Consequently, it has developed such must-have capabilities as

web based customer service  (such as reels, coils, webs, sheets, and the like), where schedules are based on attributes, and where products are managed that appear in a large number of combinations of physical sizes and specifications. The product manages the many-to-many relationships between orders and physical entities, while using the many UOMs that are part of the product at each step of the manufacturing process. Some users have also been using the module's interface options for budget planning, reservations and enquiries, Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

web based customer service  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

web based customer service   Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

web based customer service  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More...
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

web based customer service  customer relationship management,loyalty programs,crm systems,loyalty program,customer surveys,crm system,crm insurance,crm evaluation,crm software,customer retention programs,microsoft crm,free crm,crm training,measuring customer loyalty,free crm software Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

web based customer service  an additional interactive customer Web portal component, to allow customers to manage labor, customer information, parts usage, returns disposition, product installed base information, service delivery, and contract entitlements. Zef Scientific expects to give its customers much more involvement and transparency in managing their scientific equipment. The solution includes reporting tools and key performance indicators (KPIs).   IFS has been having great success of late, but given its asset management Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

web based customer service  please visit the company's Web site at www.hitachi.com. © 2006 Hitachi Consulting Corporation. All rights reserved. Inspiring your next success , Knowledge-Driven Consulting and Information Velocity are registered service marks of Hitachi Consulting Corporation. Printed in USA. Contents Introduction “Faster, Faster, Faster!” Layer Cake Architecture The IT Catch 22 Enter Service Oriented Architecture—IT Savior Keeping Up with the Jones’s Auto Industry Parallels A Little Crystal Ball Gazing Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

web based customer service  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

web based customer service  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More...
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

web based customer service  top software service companies,top,software,service,companies,software service companies,top service companies,top software companies,top software service. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others