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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 web based instant messenger


Bullet-proofing Instant Messaging
As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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It’s a Portal...AND It;s a Gateway


AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

web based instant messenger  Gateway countertop appliance, wireless Web pad and desktop appliance - are small, lightweight tools for accessing the Internet in a variety of ways during the course of a consumer's daily life. These appliances will automatically launch the Instant AOL service, a customized version of AOL's convenient and easy-to-use software. It also will offer popular AOL content and features like e-mail and news as well as personalized services for busy households including AOL's My Calendar, recipes, coupons, and gr Read More

Saba Software: All about People (Cloud) - Part 2


Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software that combines enterprise learning, talent management, and collaboration technologies. The post first described the vendor’s slew of industry rewards and accolades at the recent 2011 Enterprise 2.0 conference in Boston and related events

web based instant messenger  solutions include integrated enterprise-class Web conferencing and real-time communication and advanced business networking capabilities. These products enrich the aforementioned learning and performance business processes in the enterprise and power real-time communication with presence, instant messaging (IM), video-enabled channels, voice over IP (VoIP)-enabled online meetings, and Web conferences. These collaboration solutions include Saba Centra Online Collaboration and Saba Social (formerly Saba Liv Read More

Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 2


Part 1 of this blog series concluded that Microsoft would not converge all of its diverse Microsoft Dynamics  product lines into a single enterprise resource planning (ERP) solution. Rather, the vendor has been attempting to leverage the best practices and technologies across all of the products, where possible. The idea is to deliver applications that have the following characteristics: are

web based instant messenger  2009 business logic through web service interfaces. This provides a higher level document interface to the application for integration, complementing the .NET Business Connector which offers more granular, lower level component interfaces to the Dynamics AX business logic. Microsoft's .NET Business Connector replaces the older Microsoft Component Object Model (COM)- based COM Business Connector . What Else Might Come Down the Track? As a glance into the future, Microsoft BizTalk Server , which delivers o Read More

CRM Buzzwords and Trends for 2009


Customer relationship management (CRM) is more than a technology. It’s a business strategy that aims at identifying customers and their needs and then creating sales and service strategies that are unique to them. Here is a quick look at CRM—from buzzwords to trends, to some recommended solutions.CRM Buzzwords CRM ecosystem - the changing landscape of customer relationship

web based instant messenger  CRM 2.0 – like Web 2.0, CRM 2.0 allows users to communicate through various platforms and forums on a variety of customer-related topics (such as products, purchasing, service, etc.) Hot and Trendy in CRM To be successful, there are certain things your business can’t—or shouldn’t—be without. One of those things is CRM. Why wait until one of your competitors gets the latest and greatest in CRM technology—leaving your business in the dust? Do your CRM shopping today by finding out what’s new, Read More

New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications


While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences with social networking sites. Learn how companies are working with software vendors to incorporate advanced technologies into its e-commerce and e-service platforms.

web based instant messenger  Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences with social networking sites. Learn how companies are working with software vendors to incorporate advanced technologies into its e-commerce Read More

The Mobile Web Site Kit


Companies have had the capability to design and develop mobile Web sites for quite some time. But until recently they've struggled to convince clients and prospects that there’s a market out there. Now that mobile has made its way onto the mainstream, many companies are still asking themselves whether it’s right for them. This white paper aims to help Web site owners make that decision.

web based instant messenger  Mobile Web Site Kit Companies have had the capability to design and develop mobile Web sites for quite some time. But until recently they've struggled to convince clients and prospects that there’s a market out there. Now that mobile has made its way onto the mainstream, many companies are still asking themselves whether it’s right for them. This white paper aims to help Web site owners make that decision. Read More

ERP vs Project-Based Solutions - Which is Right for You?


Are project-based solutions (PBS)—a new type of ERP for complex, engineer-to-order companies facing rapid change—right for you?

web based instant messenger  project-based Solutions,PBS,enterprise resource planning,ERP,enterprise asset management,EAM,engineer-to-order,ETO,configure-to-order,CTO,make-to-order,MTO,IFS white paper,IFS Read More

Creating a Web Strategy


One of the best starting points for determining a web site strategy is to understand both the market that your company operates in and the needs of your key stakeholders. But most companies today are highly complex and political, making the identification and prioritization of stakeholders a difficult task. Discover the three key broad stakeholder groups that you need to factor into your web strategy planning.

web based instant messenger  a Web Strategy One of the best starting points for determining a web site strategy is to understand both the market that your company operates in and the needs of your key stakeholders. But most companies today are highly complex and political, making the identification and prioritization of stakeholders a difficult task. Discover the three key broad stakeholder groups that you need to factor into your web strategy planning. Read More

The Instant Supply Chain Challenge


For the past few weeks, all eyes (and hearts) have been on the devastation caused by the Indian Ocean Tsunami. What is needed in a disaster like this is an "Instant Supply Chain"--ultra-rapid creation of a distribution network with coordination between the many decentralized players. To meet these challenges, relief agencies and governments can learn much from the supply chain advances made by the private sector, but the private sector can also learn from the successes and failures of these relief efforts.

web based instant messenger  and is continuously updating web pages for NGOs and governments to check on the status of infrastructure. Their site also serves as a channel for requesting/approving movement of relief supplies and vehicles/vessels. In Sri Lanka, five of thirteen damaged or destroyed bridges have already been replaced with temporary bridges, and two of three damaged railroads have been repaired. A Humanitarian Air Hub has been established and operational since Jan/01/05 in Subang Indonesia, with a 24x7 UN Operations Read More

Attribute-based Demand Planning: A Powerful Tool for Process Manufacturers


As manufacturing becomes a global process, advances in demand management software have given rise to attribute-based demand management software. In the process manufacturing environment, this software can help manufacturers deal with complex manufacturing processes and increase overall customer satisfaction.

web based instant messenger  3. RockySoft Demand Manager Web-based solutions for easy access to updates integration to a requirements-procurement program to increase real-time supply chain decisions custom seasonality index forecasting that allows modification of algorithms by seasonality factors The Final Word ABDP is a very effective method of reducing inventory levels—and thus costs—within the manufacturing environment. To that end, the DM software solutions mentioned above have very strong functionality. Among the many Read More

Driving Your Web Site to Success


Thousands of new Web sites appear every day. Many of them, however, are destined to have limited impact on the businesses they represent. Yet there are businesses with Web sites that have transformed their operations by additional lead generation, customer satisfaction, or online sales. How can you differentiate your Web site and ensure it brings you a solid return on investment—and boosts your sales? Find out more.

web based instant messenger  Your Web Site to Success Thousands of new Web sites appear every day. Many of them, however, are destined to have limited impact on the businesses they represent. Yet there are businesses with Web sites that have transformed their operations by additional lead generation, customer satisfaction, or online sales. How can you differentiate your Web site and ensure it brings you a solid return on investment—and boosts your sales? Find out more. Read More

Taking the “Geek” out of Your Web Site Management Strategy


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web based instant messenger  “Geek” out of Your Web Site Management Strategy The evolution of interfaces to web content has changed the way companies manage their web sites. On one hand, it's easier than ever to manage digital content. But on the other, with the advent of Web 2.0, there's still a lot you need to know to maximize your web content—and your sales and customer relationships. Learn how software-as-a-service (SaaS) can play an important role in your web content management strategies. Read More

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web based instant messenger   Read More

Microsoft Throws in the Towel in the Instant Messaging Wars


REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said.

web based instant messenger  to the service providers website, which generates sales. AOL's Instant Messenger application, available for download at either www.netscape.com or www.aol.com has, for the time being, won the Instant Messaging war. User Recommendations If you are a fan of Instant Messaging, and currently use Microsoft's implementation, you cannot communicate with AOL or Netscape IM users. If you want to maximize your IM capabilities, run both systems in parallel. In order to do this you will need to download AOL's IM Read More