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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

web cam rating  and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationsh

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM) Software Evaluation Report

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. 

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Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

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FileNet Enhances Panagon Web Publisher with XML


The Panagon Web Publisher contains abstraction capabilities that provide intelligent document analysis and mapping, which allows all published documents to maintain a consistent look and style.

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Continuous Testing of Production Web Applications


Is your information security system staying on top of the 400 new threats that appear monthly? Securing your Web applications is not a one-time event, but a continuous process of testing and re-testing for new vulnerabilities, especially when vital data is in development or production. Learn how a Web application security optimization process can help you perform effective continuous assessments of your system.

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Amazon Launches Web Services Marketplace


In a very interesting move in what I would call a software consumerization trend, much like the AppStore, recently Amazon launched Amazon Web Services Marketplace (AWS Marketplace). The new service from Amazon will make available a number of cloud-based software to its users. Powered by Amazon Web Services, AWS Marketplace is an online store that makes it possible for users to

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Integrating Web Messaging into the Enterprise Middleware Layer


The rapid development and adoption of real-time, push-based Web technologies is driving requirements for many more real-time data applications running within browsers and on mobile devices. Many of these applications have large and unpredictable data volumes, user counts, or both, putting stress on many software-based Web streaming solutions. This white paper describes the architecture and advantages of Solace's high-performance Web messaging solution.

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Which is Best: Cloud-Based or on-Premise Web security?


As you'll discover in the Aberdeen report, Web Security in the Cloud: More Secure!

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How to Cook Up Some Marketing Mashups for Your Web Site


The prevalence of Web 2.0 demonstrates that integrating the technology used to manage Web sites is becoming easier. A similar mashup of methods for Web site marketing tools can help you measure how you communicate with customers and help deliver sales opportunities. But before you start cooking, find out how to pick the right ingredients for two simple but effective mashups for Web site subscription and content feedback.

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Anti-Virus Advisories: Rating Them


The recent ILOVEYOU worm, was the most widely spread virus or worm reported as of yet. With so many anti-virus vendors to choose from, which one should you select? The three selection components are: the advisory, the anti-virus tool itself, and the price. This note takes a look at the advisories, and ranks them according to usability.

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New Web Threats in 2009


That's why the white paper new web threats in 2009 can be a real lifesaver.

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Web Work


Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day management of operations. Key Features include the ability to - Manage customer requests for service - Develop detailed work plans and maintenance objectives - Design hierarchal location and asset structures - Track the movement of assets and life cycles - Manage labor and contractor work - Track and maintain inventory and storerooms - Manage inventory requests and vendor performance - Purchase and receive inventory and non-inventory items - Report and analyze all aspects of the work performed - Integrate data with other key business applications  

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