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Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

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Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » web helpdesk software


On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

web helpdesk software  integration options, from SOAP Web services to batch upload of CSV files, with scope for custom data transformation Full flexibility to customize and optimize business process automation Frequent functional releases that don’t break existing customizations A robust sandbox environment for development and testing An extensible API that’s open to third party developers Robust, secure integration to identity management and access infrastructure Efficient service delivery infrastructure A track record of Read More...
RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

web helpdesk software  new incidents through a Web browser access. WebFirst uses WebEngine DBTM technology from WebXI, Inc. to provide a connection between the Web server and the DBMS. From WebFirst , customers can display a list of their open incidents and those closed in the past 30 days, submit a new incident, or add additional information to an existing incident, and query the knowledgebase to search for a resolution. RTI also offers an Inventory Management module that helps companies in tracking and analyzing information Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

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Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

web helpdesk software  systems) or external (e.g., Web sites or social networks), structured or unstructured—EXALEAD OneCall should aggregate, streamline, and deliver rich information “in context” to contact center agents and managers. Complementary to existing CRM systems, the solution can bring all relevant information about the customer and the sold products directly to an agent's desktop in a simplified way, using, for example, natural language and semantic discovery, customer history, multichannel look-up, and Read More...
Flexi Software
FlexiInternational Software, Inc. (@Flexi@) provides business accounting solutions. The FlexiFinancials Enterprise Suite consists of accounting applications and

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Pronto Software Limited
For over 30 years, we@ve been working closely with our clients to create business management software that helps them get the absolute best out of their

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Ultimate Software
Ultimate Software delivers cloud-based human capital management (HCM) solutions that help businesses personalize talent acquisition, simplify payroll

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Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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New Software Comparison Capabilities: Recruitment and Staffing Software
Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our

web helpdesk software   Read More...
JDA Software Group
JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel

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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

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Software Development
DataArt's software expertise spans a range of programming languages, databases, and networking systems on Windows and Unix platforms. The company has

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Seven Web Site Strategies for Planning Your Business Web Site
Successful businesses start with a plan, and begin with the end in mind. A Web site is no different@it simply functions in the online world, rather than the

web helpdesk software  Web Site Strategies for Planning Your Business Web Site Successful businesses start with a plan, and begin with the end in mind. A Web site is no different—it simply functions in the online world, rather than the physical world. The Australian government tells us that over 11 million Australians frequently use the Internet—why not take advantage of this? Here are seven key strategies that can help you decide what type of environment to create as you plan your online business. Read More...
webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods

web helpdesk software  Gets Active (Software That Is) webMethods Gets Active (Software That Is) M. Reed - June 7, 2000 Event Summary On Monday May 22, webMethods Inc. (NASDAQ: WEBM) announced that it will purchase Active Software, Inc. (NASDAQ: ASWX) in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B eCommerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business Read More...

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