Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web placed orders. Hence, most successful multichannel retailers of today had to either build a complete set of the services in-house or outsource some or all of them.
as promised. Cross-channel promotions, Web self-service and guided search, integrated sales and service touch points' are all coordinated through Best Buy's DOM solution, again provided by Yantra. Staples , a $13 billion (USD) stationary retailer also adapts stores and delivery formats around customers, from multiservice superstores to niche suppliers like Quill and Staples Express , each offering a particular product range, services and delivery options that are crafted to customer requirements. With 45,