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Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

web service framework  Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out Read More...

Web Content Management (WCM) Software Evaluation Report
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or ex...
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Documents related to » web service framework


The SHL Universal Competency Framework
The SHL Universal Competency Framework (UCF) incorporates a model of performance at work that defines the relationships between competency potential, competency requirements, and competencies themselves. This paper outlines the key benefits of using a model for competencies and how such a model can be used to assess people in the workplace and, ultimately, to improve organizational performance.

web service framework  The SHL Universal Competency Framework The SHL Universal Competency Framework Source: SHL Document Type: White Paper Description: The SHL Universal Competency Framework (UCF) incorporates a model of performance at work that defines the relationships between competency potential, competency requirements, and competencies themselves. This paper outlines the key benefits of using a model for competencies and how such a model can be used to assess people in the workplace and, ultimately, to improve Read More...
Project Management Office: Framework Strategy
IT initiatives driven within silos, where each department maintain its own project management office, inhibits the overall cohesiveness and effectiveness of corporate strategy. This document outlines best practices to centralize and deliver a scalable and robust project management framework strategy.

web service framework  Project Management Office: Framework Strategy Project Management Office: Framework Strategy Grant Jonasson - September 21, 2005 Read Comments Executive Summary This report describes an overall strategy that will enable most organizations involved in the utilization of project management best practices to improve their project outcomes by establishing a centralized project management office (PMO) framework strategy. Typically, most large corporations drive their IT initiatives in a silo fashion, by Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

web service framework  Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

web service framework  new strategic imperative in Web Customer Service (WCS) — customer acquisition . The reality is that most companies still think of sales & marketing and customer service departments and activities as very separate. One activity happens and then the other one happens (or not) sequentially. Conversely, KANA believes that a closer marriage of marketing and customer service is the future. How Can Customer Service Help New Sales? Prospective new customers start their journey online these days, so much more co Read More...
Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

web service framework   Broadband Telephone Services , Web Phone Service , Broadband Phone Service , Free Internet Phone Service , Internet Communications Services , Local Phone Services , Phone Service Providers , Hosted Phone Services , Services Phone Systems , Phone Service Offers , Information Phone Service , Net Phone Service , Phone Service Info , Business Phone Solutions , Options Phone Service , Best Phone Service , Phone Service Depot , Phone Service Companies , Winning Phone Service , Broadband Phone Solution , Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

web service framework  long-standing business processes obsolete. Web 2.0 technologies are catalyzing development of communities that provide insights into service capabilities in specific markets allowing rapid dissemination of expertise from completely new sources. Embedded software and remote diagnostic functionality for a range of consumer, medical, and industrial products provide opportunities for forward- thinking companies to advance their service capabilities reducing resolution cycle times of days to hours or Read More...
ClickSoftware and NetSuite Partner for Cloud Field Service
One of the major themes at the recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk alliance being one resounding example. During the conference, automated mobile workforce management (WFM) and optimization solutions provider ClickSoftware Technologies announced that it has partnered with NetSuite to build the

web service framework  workflow management, scripting, analytics, Web services, and more. Hundreds of thousands of field resources rely on ClickSoftware to ensure the right worker arrives at the right location with the right skillset to complete jobs on time and in the most efficient way possible. Given that organizations that use ClickSoftware are typically much larger than typical NetSuite customers (i.e., companies with many thousands of technicians in the field), it is likely that ClickSoftware has made its SuiteApp more Read More...
Choosing the Right Service Provider through TEC Accreditation
Last year, Technology Evaluation Centers (TEC) introduced its Accreditation Program to provide software buyers with insight into the quality of implementation and support services delivered by value-added resellers (VARs), channel partners, implementers, vendors, and consultants. With the end user in mind, we established an in-depth questionnaire that captures the customer’s level of satisfaction

web service framework  Directory listing on TEC’s Web site. We encourage our readers to download these reports—they provide valuable information for software buyers, and may be particularly useful for those that are in the final stages of their selection and implementation project. Becoming a TEC Accredited Provider VARs, channel partners, implementers, vendors, and consultants that would like more information and/or are interested in participating in TEC’s Accreditation Program should contact our Software Industry Read More...
The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

web service framework  The Hidden Traps of HRMS Software as a Service The Hidden Traps of HRMS Software as a Service Source: PDS Document Type: White Paper Description: Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the Read More...

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