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Choosing a Solution for Web Filtering: Software, Appliance, Managed Service?
There are three types of web security solutions: software-based, appliance-based, and managed services. Each needs to be evaluated against several key buying

web service monitoring  Content Filtering System | Web Filter Service | Web Filtering Proxy | Web Site Blocking | Web Site Filter | Web Site Filtering | Webfiltering | Weblocker | Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » web service monitoring


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

web service monitoring  lessons learned from corporate web self-service strategy, enterprises are expanding voice's reach for marketing, sales and service applications. Resources and processes used to develop and manage business logic for web applications can now be more readily applied to voice. Targeting the knowledge base as a convergence point for information consistency is now becoming a possibility for enterprises. For example, RightNow helped a large consumer electronics manufacturer implement voice access to a knowledge Read More...
The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e

web service monitoring  Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision. Read More...
IFS To Be At Customers' (Web) Service Part 2: Market Impact & User Recommendations
Look for IFS’ increased visibility within its market segments of focus, as shown by its continued growth. The company with its broadened product offering and

web service monitoring  time savings by using Web services for application integration. The concept may also help IFS penetrate autonomous divisions of some open-minded decentralized global corporations that are already Tier 1 vendors' customers at the HQ level. In addition to its product technology evangelism, IFS has also been noted for its strong functionality across product design/engineering and manufacturing/shop floor (e.g., machine interfaces, wireless interfaces, equipment monitoring, finite scheduling, etc.) areas, Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

web service monitoring  In addition to the Web-based survey, EMA also conducted primary research in the form of personal interviews. Interviewees were managers in organizations that had been involved directly in the implementation of Six Sigma for IT. These interviews served to broaden the perspective of this research with real-world experiences. Participant Demographics A number of different demographics were collected in this research. Specific questions were asked to ascertain the number of employees, vertical market Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

web service monitoring  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

web service monitoring  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

web service monitoring  the phone, via a Web chat, or face to face with a teller ), and regardless whether it is about a service complaint or a mere inquiry. The combination of customer information, dynamic scripting, and built-in process management must help to ensure this consistent customer treatment. The contact or call center is constantly changing, and businesses need ever more powerful and flexible CRM tools that continually provide greater productivity, decreased costs, and enhanced service. Also, as many research and Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

web service monitoring  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

web service monitoring  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

web service monitoring  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

web service monitoring  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

web service monitoring  e-mail, phone, or the web site, since the correct answer to the query should be accurate and consistent across all channels, and it should reflect the outcome that the selling company desires. However, while the potential for self-service and SRM to reduce costs and improve service quality is indisputable, it is an extremely complex model to deliver, since self-service capabilities usually require multiple layers of technology across each service channel. Companies do best when implementing it in a Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

web service monitoring  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...

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