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Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

web support requests  efficiently. Great Plains considered web support software from a number of vendors including Motive. Vendors given close consideration were RightNow Technologies, Support.com, and products from Siebel Systems. Early data collected by Great Plains indicates the new system is reducing costs and increasing the operational efficiency of its call center. The company recorded a reduction in cost per fulfilled service request from $32 to approximately $25, on average. Use of eSupport has grown significantly over Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » web support requests


Network Engines, Inc. - Double the CPUs for Web Serving
Network Engines, Inc. is a leading vendor of extremely thin rackmount servers used in the rapidly growing area of web serving. In this note, we examine the

web support requests  Double the CPUs for Web Serving Vendor Genesis Network Engines, Inc. (NEI) was formed in 1997 as an IP content delivery-focused vendor. The founder was Lawrence Genovesi, who continues to run the company as President. The original product was a multi-processor server targeted at streaming media providers. In 1998, the company shifted its focus to clustered server products, based on the belief that Internet growth would lead to the need for scalable, cost-effective servers. NEI's revenues come almost Read More...
Confronting International Regulatory Compliance: Web-based GTM Solution
TradeBeam offers a hosted GTM solution. Its ongoing acquisitions will eventually create an end-to-end solution linking physical and financial supply chains

web support requests  (ASP) built for on-demand Web services developed on an n-tier architecture. The architecture includes application servers, a storage area network (SAN), database servers, reporting servers and database clusters with the firewall and file transfer protocol (FTP), gateway servers, domain name system (DNS), simple mail transfer protocol (SMTP) servers, Web servers, and load balancers, and routers outside the firewall. TradeBeam's solution was built on a platform that leverages many commonly accepted Read More...
Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability?
The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for

web support requests  information consult the Symantec web site: www.symantec.com . Read More...
The Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements definition. When used as a

web support requests  mouth references, searching the web for training companies that serve the enterprise's market, or responding to a training company's marketing campaign. Countless companies have invested millions in these informal approaches, leaving them with a confused or demoralized sales force, lost business opportunity, and a training budget spent with little to no measurable return. A Look at Costs A training event for fifty sales people can cost an organization almost $109,000. For companies in many industries, Read More...
How Performance Support Creates High-performance Employees
Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the

web support requests  Performance Support Creates High-performance Employees Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go. Read More...
Web Work
Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day

web support requests  Work Web Work is a 100 percent Web-based CMMS/EAM system that comes with eleven standard modules and ten optional modules to expand and customize day-to-day management of operations. Key Features include the ability to - Manage customer requests for service - Develop detailed work plans and maintenance objectives - Design hierarchal location and asset structures - Track the movement of assets and life cycles - Manage labor and contractor work - Track and maintain inventory and storerooms - Manage Read More...
Kentico EMS: Web Content Management (WCM) Competitor Analysis Report
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet),

web support requests  EMS: Web Content Management (WCM) Competitor Analysis Report Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. Read More...
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

web support requests  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More...
Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

web support requests  offerings, including Ariba , IBMWebSphere , MarketLive , Microsoft , Oracle, PeopleSoft, and Siebel , as well as e-commerce solutions developed and delivered by USi. With 400 hosted and managed instances of enterprise applications in the Oracle family of applications, USi's vast experience has allowed the company to develop a strong methodology for implementation and management of complex enterprise resource planning (ERP) systems. In addition to USi's comprehensive support model, the company provides Read More...
Continuous Testing of Production Web Applications
Is your information security system staying on top of the 400 new threats that appear monthly? Securing your Web applications is not a one-time event, but a

web support requests  Testing of Production Web Applications Is your information security system staying on top of the 400 new threats that appear monthly? Securing your Web applications is not a one-time event, but a continuous process of testing and re-testing for new vulnerabilities, especially when vital data is in development or production. Learn how a Web application security optimization process can help you perform effective continuous assessments of your system. Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

web support requests  Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve Read More...
How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance

web support requests  see Architecture Evolution: From Web-based to Service-oriented Architecture . Lastly, many customers are concerned that choosing one vendor will leave them with a potentially weak or unviable solution in the coming shake out. Although existing enterprise systems' customers are a locked-up audience, they can be only to a point. If vendors continue playing hardball, the repercussions will likely be defections. Ultimately, enterprise software licensees should understand that they have a choice of software Read More...
Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

web support requests  to Maximize CMMS Vendor Web Site Visits Maintenance Software—Plan Ahead to Maximize CMMS Vendor Web Site Visits Featured Author - David Berger - February 21, 2004 Introduction For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features one should examine in order to maximize web site visits. The more you feel warm and fuzzy about a company through its web site, the more likely you're going to explore it Read More...
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