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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 web telephony


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

web telephony  Oracle, SAP, or a Web application; the odds are high that any strategic change in your data services applications will ripple into telephony services in some way. In many cases, integrating telephony services will be a key business change enabler in and of itself. Worker Productivity Worker productivity will go up. Worker productivity will go down. There will be iterative cycles of improvement. Although your staff may be provided with new tools and new options that can enable them to work more

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Documents related to » web telephony

Teloquent To e.t.: Now You Can Call Or Use The Web


Teloquent introduced a new release of its software to integrate phone and web-based customer service.

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Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

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Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

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MODX Web Content Management: Vendor Profile


Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report.

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IP Telephony: Network Evaluation and Risk Assessment Guide


Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities.

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9 Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network


Enterprise internet protocol (IP) telephony has proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, and to improve productivity. Moreover, there are many ways to make enterprise IP telephony network usage even more attractive. Learn five effective ways to reduce expenses for paid calls; four valid tips to decrease costs for IP telephony network ownership and administration; and a unique solution that combines call-accounting and IP telephony network administration features to cover all the ways of telecom costs reduction.

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The Cost of Employee Web Misuse


In the white paper employee web use and misuse learn how to protect yourself from the wide range of problems your company can run into.

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New Web Threats in 2009


That's why the white paper new web threats in 2009 can be a real lifesaver.

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Web Application Security: The Truth about White Box Testing versus Black Box Testing


Information security managers, quality assurance staff, and developers are faced with the enormous responsibility of keeping Web applications secure from the ever-growing menace of hackers and internal threats alike. So how can they protect sensitive data without exhausting internal resources, overspending the budget, or being forced to use costly manual penetration testing using external consulting firms?

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