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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

web telephony  Oracle, SAP, or a Web application; the odds are high that any strategic change in your data services applications will ripple into telephony services in some way. In many cases, integrating telephony services will be a key business change enabler in and of itself. Worker Productivity Worker productivity will go up. Worker productivity will go down. There will be iterative cycles of improvement. Although your staff may be provided with new tools and new options that can enable them to work more Read More
Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » web telephony


Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

web telephony  itself. Looking at Digium's web site, its business model alone covers (in addition to the typical commercial open source support services) the following range of products and services. Hardware appliances Hardware devices that expand on Asterisk capabilities A professional grade distribution, which includes tested guarantees from the company about what the Asterisk system will work with Professional voice recordings in multiple languages Commercial licensing The last item is something other open source Read More
7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than

web telephony  to them. For example, Web access needs to be reasonably responsive, but e-mail response time can range from seconds to minutes. IP telephony and IP videoconferencing need a high level of QoS for enterprise quality. The type of end-to-end QoS implemented will depend on the QoS supported on your routers and the IP telephony solution. Your IP telephony equipment, including phones and switches, should support QoS. Note that Layer 2 QoS (IEEE 802.1p) settings are lost when the router rebuilds the frame. Most Read More
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

web telephony  Realtimepublishers.com, Inc. or its web site sponsors be held liable for technical or editorial errors or omissions contained in the Materials, including without limitation, for any direct, indirect, incidental, special, exemplary or consequential damages whatsoever resulting from the use of any information contained in the Materials. The Materials (including but not limited to the text, images, audio, and/or video) may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed Read More
IP Telephony 201: The Nuts and Bolts of VoIP
In IP Telephony 101, I looked at the pros and cons of IP telephony, and a few of the considerations you should explore before making the switch to VoIP.We

web telephony  audio conferencing, video conferencing, Web conferencing, contact center, or mobile solutions). Equipment Router : A router is a kind of cross between a control freak and a traffic cop: it tells data where to go, and how to get there. Sitting between subnets* or individual computers, the router also helps determine communication speed (so do communication lines—more on that in a bit). A router uses a “one-to-many” approach, which means that information from a single source is sent to a network of Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

web telephony  and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationsh Read More
New Facts on Web Security and Online transactions
Get the new facts on Web security and what you can do keep your business thriving in Choosing the Right Security Solution: Moving beyond SSL to Est...

web telephony  Facts on Web Security and Online transactions Do people easily trust your Web site enough to leave their credit card information? If not, it could be costing you—big. You need to do more to gain trust Having an SSL certificate used to be enough to satisfy customer concerns, but today you have to go much further. Get the new facts on Web security and what you can do keep your business thriving in Choosing the Right Security Solution: Moving beyond SSL to Establish Trust . You'll discover how the right Read More
The Mobile Web Site Kit
Companies have had the capability to design and develop mobile Web sites for quite some time. But until recently they've struggled to convince clients and

web telephony  Mobile Web Site Kit Companies have had the capability to design and develop mobile Web sites for quite some time. But until recently they've struggled to convince clients and prospects that there’s a market out there. Now that mobile has made its way onto the mainstream, many companies are still asking themselves whether it’s right for them. This white paper aims to help Web site owners make that decision. Read More
Software Selection for Organizations: Are We Becoming Too Web-biased?
Web-based software has come of age: it is more robust and stable, and combined with the increased speed of the Internet, businesses have reaped tremendous

web telephony  into the World Wide Web with the purpose of causing some sort of damage to PCs. Now, when PCs are connected to the Internet, they are in constant danger of succumbing to new classes of malware, spyware, and worms. Sadly, their operating systems are not equipped to handle these external and unwelcome threats, and we need to install additional software to protect our computer assets from these virtual predators. Unlike with mainframes, the performance of PCs is unpredictable in terms of the unknown actions Read More
Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

web telephony  Enforce Your E-mail and Web Acceptable Usage Policies Not Just Words: Enforce Your Email and Web Acceptable Usage Policies If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. MessageLabs, now part of Symantec, provides a range of managed services to protect, control, encrypt and archive electronic communications. Listed as a leader in the Gartner Magic Quadrant and many other analyst reports, and with more than 19,000 clients ranging from Read More
Kentico EMS: Web Content Management (WCM) Competitor Analysis Report
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet),

web telephony  EMS: Web Content Management (WCM) Competitor Analysis Report Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. Read More
CIO Playbook: Enterprise Telephony
Many changes brought about by advances in IP communication technology, growth of cloud-based services, among others, are transforming business telephony and

web telephony  Playbook: Enterprise Telephony Many changes brought about by advances in IP communication technology, growth of cloud-based services, among others, are transforming business telephony and affecting businesses both large and small. These changes can be seen as both challenges to deal with and opportunities to improve employee communications. Read up on a list of key drivers of change, along with some ideas about how to deal with and/or take advantage of them. Read More
Case Study: VAI Increases Revenue by Offering Integrated Web 2.0 Applications
Today’s leading-edge business applications go beyond mere Web enablement, where publishing information to the Web is the primary motive (referred to nowadays as

web telephony  Revenue by Offering Integrated Web 2.0 Applications Case Study: VAI Increases Revenue by Offering Integrated Web 2.0 Applications If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More
Web Traffic Numbers Down? Don't Count On It!
News sources are reporting that September Web traffic was down. This seems to be a case of putting too much weight to too little data.

web telephony  Home and At Work web site traffic ratings. The listings show traffic reports for individual web sites and for properties. A property represents all of the sites belonging to a particular company like Yahoo, AOL or Microsoft. Figure 1 shows the summary measurements from May through September. Figure 2 looks at the number of visitors in 1998 and 1999 for the same months. (Missing data points were not available from Media Metrix). Figure 3 shows unique visitors segmented by use from home and use from Read More

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