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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what is a social commentary


Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

what is a social commentary  enabling you to view what social media communities are saying about your company.   Appendix (Other sites to be aware of) Flickr, YouTube, Windows Live Spaces, Google groups, Yahoo Groups, Ning, Blogger, Linkedin.com Bebo.com, Yuku.com, Xanga.com, Orkut.com. This is how we see it. About Richard D. Hanks, Jon Grover, and Mindshare Richard D. Hanks is the President of Mindshare Technologies , a leading provider of real-time, automated customer and employee feedback solutions. His experience spans multiple

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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What All Sales Organizations Need to Know: An Up-close-and-personal Discussion with Blackboard and Salesforce.com


Salesforce.com and Blackboard have joined forces to offer cloud-based sales training for their customers. And according to TEC Research Analysts, if you’re looking for a comprehensive training tool for your sales force and an intelligence-based performance measurement tool for your sales leaders, Blackboard Learn for Sales may be the product you’re looking for. Find out more in this exclusive interview with Salesforce and Blackboard execs.

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Siemens PLM Analyst Conference 2014—Blending Virtual and Real Worlds—Part Two


Last week on the TEC blog, TEC's P.J. Jakovljevic looked at the main themes of the Siemens PLM Conference 2014 he recently attended, including Siemens’ “realize innovation” strategy. Here are his thoughts regarding the rest of the conference, with a look at what’s new with “catalysts” and Teamcenter, and what else can be expected from the product lifecycle management (PLM) vendor in 2014 and beyond.

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Inforbix - About Smart Product Information Discovery and Consumption


Anyone who has been covering the product lifecycle management (PLM) market will have likely met Oleg Shilovitsky at some industry events or at least read one of his impartial and knowledgeable blog posts on the available PLM vendors, solutions, and market trends. Shilovitsky has been building software products for product data management (PDM), engineering, and manufacturing for the last 20 years

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Progress Exchange 2013 Part One: What's the Current State of Progress?


By P.J. Jakovljevic (see bio) and Bob Eastman (see bio) As it has been excruciatingly painful for die-hard Boston Red Sox fans to watch their moribund baseball team’s previous two seasons, it has been puzzling and perhaps also painful for enterprise software market observers to watch the coinciding self-implosion of sorts of the New England software vendor Progress Software Corporation. For

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5 Simple Steps to Choosing a BRMS for a Loan Origination System


Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and decreased revenues. With ever-changing loan products, enterprises are forced to build or buy new loan origination systems periodically. And to meet these challenges, they’re choosing technology that focuses on solving business problems, not technical problems.

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How to Survive a Software Selection Project When Your Boss Is a Sociopath


Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello, your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic

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Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today


Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise resource planning (ERP) solution. There are many reasons why these companies should make the move to an industry-specific solution—the first being that the quality of their systems can be the limiting factor for growth in today’s competitive markets.

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Taking Innovation from a Buzzword to a Business Standard


Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to thrive in today’s environment, innovation has to be seen as more than a clichéd talking point. It has to be a key part of the company’s core business processes. Download this interview with Eric Verniaut, SAP’s head of North America services, to find out how innovation has helped services delivery models to evolve.

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises


In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology.

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SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market


Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better communications with employees, partners, customers, and consumers. The trends in the enterprise mobility landscape, such as the consumerization of IT, the mobile application explosion, and cloud computing, are driving the need for new technology solutions to emerge. This white paper discusses some of the key trends taking place in the enterprise mobility landscape today and gives essential guidance to help end users and partners develop a strategic plan for building an enterprise mobility strategy.

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