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CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

what is association  What Is It and Why Do It? Part One: Historical Background Historical Background Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » what is association


CDC Software Wins the Pivotal Auction. Now What? Part Two: Market Impact
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors' attempts to overcome these

what is association  successor is found. Now What? Consequently, the deal with CDC is seemingly the best choice for lifting Pivotal's confidence levels in the market, which should in turn result in operational improvements and expanded market presence. The acquisition also comes at a time when many companies are purchasing distressed software vendors in order to acquire their customer base. These so-called roll-up acquisitions are typically characterized by subsequent large cuts in product investment in order to rapidly Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

what is association  divided into eight sections: What is Workflow What Workflow is not A Simple Example of Workflow at Work The Benefits to Your Company The Benefits to Your Customer Service and Sales Staff as well as your Customers The Six Essential Elements of Workflow in a hosted CRM Application Key Workflow Terminology You Must Understand Where to Start Your Planning Process What is Workflow Workflow is the automation of your business processes through which documents, information or tasks are passed from one Read More...
Do You Know What Are the
CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view.

what is association  which customers are buying what because the company is organized around brands, not customers. These attitudes are especially true in companies whose executives are from the sales discipline. These executives typically possess a revenue at all costs mentality, with little tolerance for the detail inspection of costs and revenue that a thriving business requires. Jack Stack, in his well-regarded book titled The Great Game of Business , presents compelling examples from his own management experiences Read More...
Why .NET Technology Is Important for ERP
.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise

what is association  and business rules | what is erp software and business rules | what is erp system and business rules | windows managed code and business rules | write managed code and business rules | writing managed code and business rules | xml technology and business rules | 2003 managed code for erp system | 2005 managed code for erp system | 2007 managed code for erp system | 2008 managed code for erp system | access managed code for erp system | add technology for erp system | api managed code for erp system | Read More...
Is Real-time Defragmentation Needed in Today’s Environment?
The exponential growth of storage requirements is driven by the information age—the thirst for information and the increased complexity and size of applications

what is association  Real-time Defragmentation Needed in Today’s Environment? The exponential growth of storage requirements is driven by the information age—the thirst for information and the increased complexity and size of applications, operating systems, and data. There are bigger disks storing an abundance of larger files than ever before, so the effects of fragmentation can worsen noticeably over time. To keep up with same-day performance degradation, disks must be defragmented in real time. Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

what is association  in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store Read More...
When Passwords Aren't Enough: The Need for Strong Online Authentication That Is Easy to Use
For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy to use is a great challenge. This

what is association  Passwords Aren't Enough: The Need for Strong Online Authentication That Is Easy to Use For public-facing Web sites or those with a large consumer audience, finding a way to implement strong security that is easy to use is a great challenge. This paper examines the security threats associated with weak authentication practices on the Web, why businesses need to strengthen online authentication, and new approaches for delivering one-time passwords and two-factor authentication. Increase your Web site sec Read More...
Why One Virus Engine is not Enough
There is no single antivirus engine on the market today that is the fastest and most effective at identifying viruses, spam, or other threats. According to a

what is association  One Virus Engine is not Enough There is no single antivirus engine on the market today that is the fastest and most effective at identifying viruses, spam, or other threats. According to a recent survey, 97 percent of organizations have antivirus software installed, yet 65 percent have been infected at one time or another since. One way to reduce the chance of virus infection is to install multiple antivirus scanners at the mail server level. Read More...
Is Daily Defragmentation Needed in Today’s Environment?
The exponential growth of storage requirements is driven by the increased complexity and size of applications, operating systems, and data. In this environment

what is association  Daily Defragmentation Needed in Today’s Environment? The exponential growth of storage requirements is driven by the increased complexity and size of applications, operating systems, and data. In this environment of bigger disks storing not only larger files, but more files than ever, the effects of fragmentation rapidly grow on systems each day. To combat the daily degradation of system performance, disks need to be defragmented daily. Read More...
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

what is association  AdvancedVoIP Resources Related to What Is Interconnect Billing? : Voice over Internet Protocol (VoIP) (Wikipedia) What Is Interconnect Billing? Interconnect Billing is also known as : Interconnect Billing Solutions , Interconnect Billing Systems , Offers Interconnect Billing , Scalable Interconnect Billing , Interconnect Billing Software , Complete Interconnect Billing , Wholesale Interconnect Billing , Interconnect Billing Applications , Interconnect Billing Provider , Interconnect Billing Companies , Read More...
JustFoodERP Is Now TEC Certified
This year TEC analysts are certifying a variety of new ERP solutions for process manufacturers. Another that has been recently certified is vendor JustFoodERP's

what is association  Is Now TEC Certified This year TEC analysts are certifying a variety of new ERP solutions for process manufacturers. Another that has been recently certified is vendor JustFoodERP's eponymous software JustFoodERP. JustFoodERP is a subsidiary of the Microsoft Dynamics Partner IndustryBuilt, and was founded just over 12 years ago specifically to develop and deliver an ERP system focused on the food and beverage industry. Indeed, JustFoodERP is pretty savvy when it comes to the specifics of this Read More...
How Cloud Computing is Transforming IT departments
In the Webcast IT's Strategic Role Adapting to the Cloud, discover how cloud computing is transforming IT departments and how IT expertise is being...

what is association  Cloud Computing is Transforming IT departments Is cloud computing changing everything? Many would say yes. Without question, it’s revolutionizing the IT department’s role as organizations move steadily towards cloud-based solutions, platforms, and even entire IT infrastructures. In the Webcast IT's Strategic Role Adapting to the Cloud , discover how cloud computing is transforming IT departments—and how IT expertise is being sought to manage cloud services to maximize business benefits. Join this Read More...
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