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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what is cost center


Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

what is cost center  from system to system: what is a customer in one system may be a household in another. Or, worse, what makes up the customer record in one system may be completely different - or even conflict with - what constitutes a customer record in another system. Despite spending millions on CRM systems for call center scripting, campaign management software and the like, companies can't accommodate a marketing department's simple request to link direct mailing or call center results to Web site hits for a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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How Healthy Is Your Data Center?


IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.

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CRM: What Is It and Why Do It? Part One: Historical Background


Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why an end user organization should invest significant resources to pursue such an initiative.

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What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

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Drive down cost? What does that really mean in a supply chain world?


Yes all of us are well aware that the global economy is in a downturn. We hear it in the news, on blogs, in articles, and we see it around us with massive layoffs and lower consumer spending. So while we have heard all about these problems, what is the solution to fix these issues from an enterprise point of view? In the first part of this series of three, I will identify the

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Collaboration is the Key to BPM Success


Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital information between them? In order to access information, understand trends, and build better processes, a system that enables multi-user collaborative technologies is required. Without these collaboration tools, business process management (BPM) cannot be successful.

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Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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What Is EDI?


Electronic data interchange (EDI) is a general term used to explain computer-to-computer exchange of routine business documents, using an approved, standard format, without human intervention. Understanding your primary goal is vital when beginning to implement an EDI system. Find out how your business can run more efficiently and effectively with an EDI solution.

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Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

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Six Ways to Achieve Sustainable Supply Chain Cost Reductions


We have all been through the experience of trying to hold on to hard won cost reductions in our supply chain operations in the face of unexpected changes in requirements. Read this white paper from Waer Systems to look at the factors that can derail sustainable cost reductions, and learn ways to improve sustainability of your cost reduction initiatives.

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Is Your Business Ready for ERP?


While small businesses may be able to get by with spreadsheets, growing enterprises need to adopt new, better-suited technology such as enterprise resource planning (ERP). This white paper examines key questions such as: How do we know we need a new ERP system? What are most important factors to consider in a modern ERP selection? Download this white paper now, for answers to these questions and more.

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