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Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now?
Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application

what is customer support  Is It Now (And What Is It Now)? Part 1: What Is It Now? Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now? M. Reed - September 3, 2001 Summary Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application Integration in general and EAI in particular. A great many of the players have changed in the vendor arena, new terminology ( buzz-phrases like IAI, or Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » what is customer support


What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

what is customer support  with these enhancements)? Furthermore, what is the realistic value of these upgrades when the enterprise system is old, and therefore quite stable and functional (tailored to fit)? Mature systems require an approach different from newer implementations to software support. The focus must be on customization, interoperability, and performance support. Yet vendors continue to offer the same one-size-fits-all models of support. Several sources tell us that users are now asking that the frequency of new Read More
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

what is customer support  replacement parts, she’d see what she could do. She asked me a few questions, consulted a technician, identified the part I needed, and gave me the part number. So to recap: Vendor: 4 calls 1 hour Offered no help and missed an opportunity to make a sale. Reseller: 1 call 5 minutes Resolved the issue despite there being no possibility of making a sale. There’s a lesson here for companies that are looking to upgrade their customer support systems. The difference between customer support that makes you Read More
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

what is customer support  Kept Secret ? , and What Is the Value Proposition of Support and Maintenance? . What Are the Options, Then? Enterprise software licensees should be aware that they have several choices when it comes to software S&M providers. Any company considering terminating S&M of an application product should first talk to its current vendor to fully understand its options, which are as follows: Continue the status quo —a user company can always continue to pay the maintenance fee to the vendor, meaning the user Read More
What Is ERP in 2010?
When the term “enterprise resource planning” (ERP) was introduced, it applied primarily to the planning and management of resources needed to manufacture goods.

what is customer support  Research Resources Related to What Is ERP in 2010? : Enterprise Resource Planning (ERP) (Wikipedia) What Is ERP in 2010? Enterprise Resource Planning is also known as : ERP Definition , ERP Solutions , Manufacturing Resource Planning , Define ERP , Effective ERP Solution Selection , Nature of ERP Systems , MRP , Traditional ERP , New ERP , ERP Companies , Enterprise Resources Planning Solution , SaaS-based ERP Solutions , Enterprise Resources Planning Functionalities , ERP Functionality , ERP Software Read More
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving

what is customer support  Centricity: The Devil Lies in the Details The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve true customer-centricity. Read More
Sit Customer Sit
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think they perceive?

what is customer support  should not be questioned. What should be questioned is how the customers became the way they are? And the answer to that question is, because we taught them to be! About The Author Ren Jones was the founder and President of Total Logistics Solutions, Inc. ( www.logisticsociety.com ). He is now taking on a new role as President and CEO of AHN Corporation ( www.ahninc.com ). With over eighteen years of experience in training, warehousing, and logistics he has used his knowledge to assist and turnaround Read More
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

what is customer support  CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC research director Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm. Read More
All Inclusive ERP: Full Support Without Increased Investment
While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some

what is customer support  Inclusive ERP: Full Support Without Increased Investment While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some organizations, an ERP system is fully capable of supporting all their operations, even if they don’t know it. Read up on the benefits that SMB manufacturers have seen from ERP when they rely more heavily on the functionality contained within their ERP system, rather than extensions. BEGI Read More
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

what is customer support  and used more of what they learned about each segment before they expanded the program. Another issue they are trying to address is that many locations have a mix of all five customer segments, and to design a store for just one of these segments can be dangerous. They are trying to integrate areas for all five segments, with one being dominant (without ignoring the others). So, the lesson for soccer and running stores is that customer-centricity is key to future growth and profitability, but it must be Read More
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

what is customer support  from customers, no matter what the source is (e.g., e-mail, phone, fax, Web form, etc.) 7.    Easy panel management allows companies to recruit people for surveys, manage contact information, and even enable communication between panelists. Customized portals and targeted segments of panelists can be created, depending on your needs and their profiles. The EFM market is very fragmented, with many companies offering feedback management solutions. The product is available in both on-premise and hosted Read More
Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

what is customer support   Read More
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

what is customer support  BP Logix,document management,document management workflow,electronic document management,document management systems,document management solutions,document management solution,bpm solutions,document management software,bpm solution,bpm systems,bpm management,workflow management systems,workflow management,document management vendors Read More
Failure Is No Accident
Enterprise resource planning (ERP) systems are complicated beasts, and buying one without a plan is like giving your 16-year-old the keys to a Porsche without

what is customer support  for expert advice on what you should know. Read More
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

what is customer support  Eastern Food Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance Read More

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