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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what is ecrm


CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

what is ecrm  What Is It and Why Do It? Part One: Historical Background Historical Background Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Documents related to » what is ecrm

Is Oracle Becoming Invincible?


On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.

what is ecrm  better living proof of what Oracle products could possibly do for another similar global corporation? While we believe Oracle will continue to post strong results and generate strong new sales, its competition will inevitably rebound and become reciprocally hostile. Oracle will not create many friends with its swashbuckling rhetoric, and SAP realizes that it needs to change. Its partnerships with Commerce One and Clarify are a confirmation of a significant shift in its strategy as it tries to reinvent Read More

Data Mining: The Brains Behind eCRM


Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.

what is ecrm  putting data to work. What is eCRM? Customer Relationship Management is an information industry term for methodologies and software that help companies manage customer relationships in a structured way. For example, an enterprise might build a database about its customers that describe relationships in sufficient detail. Ideally, the information in the database can then be accessed by management, salespeople, helpdesk personnel, and others to match customer needs with product plans and offerings, remind Read More

Advertising Online - A Guide to Successful Market Penetration Part Two: Search Engine Strategies


Everything stems from your keywords since it is these words that will let you be visible to the billions of online searchers.

what is ecrm  right type to attract what you need. This is Part Two of a three-part article on successful online advertising. Part One addressed the question Why Internet Advertising? Part Three will cover Geographical Targeting and Fraud Prevention Programs. Powerful Creatives Almost as important as the keywords are the creatives that support them. Creatives in the search industry refer to the titles and descriptions that expand upon the keywords. They provide a small glimpse of what your website has to offer. It Read More

Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

what is ecrm  VoIP developer operates it? What does the consumer need to operate VoIP? How big is the consumer download? How much customization of your product will be required to provide the functionality my company requires? These questions will help develop a sense of the ROI on a VoIP enabled CRM product. Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

what is ecrm  G4 Is Now a TEC Certified Field Service Management Solution Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution, available for evaluation online in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.   ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, Read More

Failure Is No Accident


Enterprise resource planning (ERP) systems are complicated beasts, and buying one without a plan is like giving your 16-year-old the keys to a Porsche without teaching him to drive. He's headed for a deadly accident, and if you purchase an ERP system without first learning the basics, you are too! Download this white paper for expert advice on what you should know.

what is ecrm  for expert advice on what you should know. Read More

Is Your Enterprise Application on a Road to Nowhere?


Consolidation is a well-documented trend and is to be expected in the market for enterprise applications. This article outlines the evolution of the enterprise software market. Specifically, it focuses on the revolutionary technology known as service-oriented architecture (SOA).

what is ecrm  and marketed it. To what extent is this application built with industry-standard technologies, including Java and .NET? Proprietary programming languages, middleware, and development tools will be harder to support as the market evolves away from them. Questions for Unified Technology Companies Unified technology companies provide enterprise applications based on a single integrated platform. Examples include SAP and IFS. Here are key questions to ask unified technology companies: How can this Read More

Is Instant Messaging (IM) Threatening Your Company's Security?


There is a way to use IM securely in the workplaceand you can find out how in bullet-proofing instant messaging.

what is ecrm  Instant Messaging (IM) Threatening Your Company's Security? Instant messaging (IM) has become an increasingly popular tool in the workplace. Chances are, your employees are chatting in real time, exchanging files, and conferencing—opening a security hole in your organization big enough to drive a truck through. The fact is, IM is a primary pathway for malware infection , and can leave you with infected or corrupted files; loss of key data; financial loss; identity theft; copyright infringements; and Read More

Why Vyatta Open Source Networking is Better than Cisco


Why is Vyatta’s open source networking approach so successful? Because it is in touch with today’s users needs. By eliminating the reliance on specialized hardware, Vyatta’s open source, Linux-based approach to networking is changing the way networks are being purchased and deployed. With its strong community of users, Vyatta is challenging even proprietary networking vendors like Cisco. We challenge you to find out more.

what is ecrm  Vyatta Open Source Networking is Better than Cisco Why is Vyatta’s open source networking approach so successful? Because it is in touch with today’s users needs. By eliminating the reliance on specialized hardware, Vyatta’s open source, Linux-based approach to networking is changing the way networks are being purchased and deployed. With its strong community of users, Vyatta is challenging even proprietary networking vendors like Cisco. We challenge you to find out more. Read More

Marketing without Analytics: Is It Really Analytics?


You can have the best sales pitch in the world, but if you don’t know who your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results.

what is ecrm  your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results. Read More

Developing a Collaborative Endpoint Security Solution: Why Perimeter Security Is Not Enough


Information security is more than just a technology. Two other areas also require consideration: processes and people. Each element is a critical point of the information security triangle, and a change in one area affects the other two. Download this white paper to learn how a collaborative approach to endpoint security can help ensure that your security solution is both comprehensive and effective.

what is ecrm  a Collaborative Endpoint Security Solution: Why Perimeter Security Is Not Enough Information security is more than just a technology. Two other areas also require consideration: processes and people. Each element is a critical point of the information security triangle, and a change in one area affects the other two. Download this white paper to learn how a collaborative approach to endpoint security can help ensure that your security solution is both comprehensive and effective. Read More

Is HCM for Everyone?


Human capital management (HCM) software is traditionally understood as addressing human resource (HR) plus talent management business requirements. While HR software is now quite affordable and adopted by many businesses, a comprehensive HCM suite that includes talent management modules is not equally accessible. Talent management products are relatively new on the market. Some of them, especially

what is ecrm  approaches might include identifying what is viral or in other words what makes things unprofitable and inefficient for the company, then mapping the rhythm in which personnel fluctuates as well as what triggers the fluctuation, and finally assessing whether the fluctuation can be prevented or simply understood as a natural part of a company’s operations. Consequently, processes and tools can be employed to help with staff turnover. If not properly equipped with sufficient software or expertise, Read More

Culture Is a Business Issue


Company culture is unique and provides arguably the most sustainable competitive advantage an organization can have for distinguishing itself against the competition. With culture impacting your talent, products and services, clients, and even revenue, it’s important to measure, review, and nurture it. Download this guide to learn how to help build a strong company culture within the workplace to help your company thrive.

what is ecrm  Is a Business Issue Company culture is unique and provides arguably the most sustainable competitive advantage an organization can have for distinguishing itself against the competition. With culture impacting your talent, products and services, clients, and even revenue, it’s important to measure, review, and nurture it. Download this guide to learn how to help build a strong company culture within the workplace to help your company thrive. Read More