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Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

what is good customer service  in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » what is good customer service


What Is ERP in 2010?
When the term “enterprise resource planning” (ERP) was introduced, it applied primarily to the planning and management of resources needed to manufacture goods.

what is good customer service  Research Resources Related to What Is ERP in 2010? : Enterprise Resource Planning (ERP) (Wikipedia) What Is ERP in 2010? Enterprise Resource Planning is also known as : ERP Definition , ERP Solutions , Manufacturing Resource Planning , Define ERP , Effective ERP Solution Selection , Nature of ERP Systems , MRP , Traditional ERP , New ERP , ERP Companies , Enterprise Resources Planning Solution , SaaS-based ERP Solutions , Enterprise Resources Planning Functionalities , ERP Functionality , ERP Software Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

what is good customer service  true, but it’s exactly what Fandango is up to. Fandango is one the Internet’s top movie ticketing and information sites, allowing consumers to click their way past long lines and right into thousands of cinemas and theaters across the U.S. Thanks to an innovative business model, Fandango has undergone astounding growth over the past few years.But CIO Rick Butler spotted a problem. The meteoric growth was sending call center costs through the roof, cutting into already tight margins. Staying true to Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

what is good customer service  how is it measured? What if capacity is allocated on a provisional basis (or as a standby for emergencies), and not used? How are users to be billed? Furthermore, most enterprise applications are used unpredictably, and composite or tightly integrated applications add further complexity. In the future, these applications will increasingly be made of dynamically linked components and services, and some will be used almost continuously, while others only occasionally. To measure such usage, one might Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

what is good customer service  RightNow . Dear readers, what do you think about KANA’s new approach, and what are your experiences both as a multi-channel consumer and product & service provider? Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

what is good customer service  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

what is good customer service  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

what is good customer service  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

what is good customer service  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

what is good customer service   Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

what is good customer service  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
$40 Billion Is Being Wasted by Companies without Product Information Management Strategies-How Is Yours Coming Along?
Information errors are costing retailers and manufacturers a lot of money. Studies show that billions of dollars are wasted because of invoice errors caused by

what is good customer service  40 Billion Is Being Wasted by Companies without Product Information Management Strategies-How Is Yours Coming Along? Introduction Information errors are costing retailers and manufacturers a lot of money. In fact, a 2002 study from A.T. Kearney estimated that $40 billion dollars (USD) per year are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why? A variety Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

what is good customer service  to address first? And, what is a realistic timeline and approach? “SOA has the potential to make IT the hero or the villain, depending on how SOA is communicated and implemented within their organizations.” —Damian Smith, Hitachi Consulting “Faster, Faster, Faster!” Over the last 20 years the pace of business has changed: it has gotten faster. Things that used to take days or weeks now take minutes or seconds. Products that used to sell for years or even decades are now obsolete in just two or Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

what is good customer service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

what is good customer service  are thus realizing that what their customers are seeking is knowledge (which is likely stored somewhere in the company, but more likely, scattered all over the company), and that these customers want it regardless of the channel they choose, be it telephone, Web self-service, e-mail, retail kiosk, or chat. The logical question a company should ask itself is how it can provide customers with direct access to the knowledge they are looking for when that data may be residing in a variety of places. For Read More...

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