Home
 > search for

Featured Documents related to »  what is interactive voice response


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

what is interactive voice response  interviewing agents to determine what exactly callers talk about and how they say it. These are typical components in a voice application: Prompts: These are the audio files that guide a user on how to respond. They can be recorded or generated with computer-based text-to-speech software for prompts that may contain dynamic content. Dialogs: Although this term typically is used for speech- oriented applications and not touchtone applications, the concept is the same. When users are prompted, they Read More

Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » what is interactive voice response


ScheduleSoft: What about Workforce Management on the Shop Floor?
My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce

what is interactive voice response  manufacturing strategy. PJ : What is your mobility strategy (technology and platforms supported), perhaps in light of the SAP and Sybase merger and your important relationship with SAP? GF : We have taken a bit of a unique path on this one. In the past, we had partnered with an industry standard that most other solution providers are using for their mobile solution, but we found that it wasn’t well suited for our customers’ dynamic environments. Our current philosophy is to provide a mobile offering Read More
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

what is interactive voice response  from the company about what the Asterisk system will work with Professional voice recordings in multiple languages Commercial licensing The last item is something other open source commercial entities seem to increasingly offer: the dual-licensing option. In this case, if you're interested in producing a specialized product in which you don't see the benefit of releasing its code back into the open source project, you can essentially do so by obtaining a commercial license from Digium. As you'd expect Read More
Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition
Human capital is the most valuable asset of any organization and human resources must be more strategic and provide more value, rather than be solely a cost

what is interactive voice response  electronics, fully half of what a student learns as a freshman is obsolete by his/her senior year. Our new “raw materials,” i.e., emerging new workers, lack employment readiness. For example, even colleges often find themselves having to offer more remedial courses to incoming students. Rapid changes in the job market and work-related technologies will necessitate increased training for virtually every worker. Training is expensive; does it make sense to focus on hiring people to do for you what Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

what is interactive voice response  and software-as-a-service (SaaS)-ready (see What is Software as a Service? ). Along these lines, Consona has been watching the on-demand market very closely, but so far has seen SaaS vendors primarily selling to smaller companies that neither need nor want strong integration or customization capabilities (see Software as a Service: Not without Caveats ). Until recently, Consona has been adamant about becoming a total on-premise CRM solution, as discussed last year in our blog post series . However, Read More
PLM Is An Industry Affair - Or Is It?
The question, 'Do vertical industry needs play a significant role in a PLM software selection?' should be a simple question to answer. Instead, it is a

what is interactive voice response  criteria can be evaluated. What do you mean by PLM ? Before any software selection it is important to identify and prioritize the requirements of the solution. This is just as true for PLM as it is for ERP, Supply Chain, CRM and other solutions. In PLM, however, the documentation and prioritization is even more important because of the large range of solutions that are labeled PLM . It is also difficult because there are no full suite PLM solutions available. Solutions support features from production-f Read More
How Cloud Computing is Transforming IT departments
In the Webcast IT's Strategic Role Adapting to the Cloud, discover how cloud computing is transforming IT departments and how IT expertise is being...

what is interactive voice response  Cloud Computing is Transforming IT departments Is cloud computing changing everything? Many would say yes. Without question, it’s revolutionizing the IT department’s role as organizations move steadily towards cloud-based solutions, platforms, and even entire IT infrastructures. In the Webcast IT's Strategic Role Adapting to the Cloud , discover how cloud computing is transforming IT departments—and how IT expertise is being sought to manage cloud services to maximize business benefits. Join this Read More
Project Portfolio Management Tools: Which Approach is Best?
Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete@or flat-out

what is interactive voice response  Portfolio Management Tools: Which Approach is Best? Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting burned by the unsuitable PPM tools that are being pushed in the marketplace. Read More
Resistance is Futile: Computer Associates Assimilates yet another Major Software Firm
Once again, Computer Associates is executing the largest software acquisition in history, eclipsing its Platinum Technology buyout of 1999, which was the

what is interactive voice response  management technologies, added to what CA already has, will create the industry's largest supplier. CA should also gain additional consulting resources from Sterling. The merger of Sterling Software and CA brings together two outstanding organizations that share common values, and have compatible strategies and track records of achievement, said Charles B. Wang, CA chairman and CEO. However, as evidenced by Computer Associates purchases of Cheyenne, Legent, Platinum Technology, and others, the Read More
Response Management: Rapid Response to Change Drives Improved Operating Performance
Increasingly, success depends not only on how fast manufacturers can act, but how fast they can react@and the effectiveness of the actions they take. But fast

what is interactive voice response  very different problem than what our planning and execution systems and other optimization tools we considered are designed to handle. Jabil uses RapidResponse to do what-if analysis on different pieces of information, then makes that visible to the extended supply chain including customers and suppliers for joint collaboration on different action alternatives. As you get into a true supply chain environment, those companies that collaborate best will win, because they re sharing information, Stappert Read More
Why One Virus Engine is not Enough
There is no single antivirus engine on the market today that is the fastest and most effective at identifying viruses, spam, or other threats. According to a

what is interactive voice response  One Virus Engine is not Enough There is no single antivirus engine on the market today that is the fastest and most effective at identifying viruses, spam, or other threats. According to a recent survey, 97 percent of organizations have antivirus software installed, yet 65 percent have been infected at one time or another since. One way to reduce the chance of virus infection is to install multiple antivirus scanners at the mail server level. Read More
OutlookSoft Case Study: Interactive Data Corporation
Interactive Data Corporation is a provider of securities pricing, financial information, and analytic tools to institutional and individual investors. The

what is interactive voice response  Case Study: Interactive Data Corporation Interactive Data Corporation is a provider of securities pricing, financial information, and analytic tools to institutional and individual investors. The company supplies time-sensitive pricing, dividend, corporate action, and descriptive information. However, as a result of global growth, Interactive Data faced the challenge of finding a forecasting and budgeting solution that would generate more comprehensive and less manually intensive performance Read More
Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now?
Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application

what is interactive voice response  Is It Now (And What Is It Now)? Part 1: What Is It Now? Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now? M. Reed - September 3, 2001 Summary Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application Integration in general and EAI in particular. A great many of the players have changed in the vendor arena, new terminology ( buzz-phrases like IAI, or Inter-Enterp Read More
Is Newer Really Better?
Earlier this month, TEC analyst Aleksey Osintsev posted a short piece about the perceived shortcomings of the venerable IBM AS/400 (now the IBM System i). It

what is interactive voice response  not an issue. So what do you think? Is newer necessarily better? Is your company still getting tier-1 performance out of “vintage” systems? Let us know in the comments. Read More
PROMYS Is Now TEC Certified
I'm pleased to announce that the PROMYS project portfolio management for professional service automation (PPM for PSA) solution is now TEC Certified.TEC

what is interactive voice response  impressions of the software. What makes PROMYS stand out is that it is designed specifically for IT solution providers, and therefore feels lighter than most PPM for PSA solutions (which typically can provide more native support for large-scale projects such as construction or heavy maintenance). Currently, PROMYS's sweet spot consists of medium IT providers, or IT departments for large businesses that need a better grasp of their IT initiatives. During the demo, PROMYS’ Director of Business Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others