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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what is interactive voice response


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

what is interactive voice response  interviewing agents to determine what exactly callers talk about and how they say it. These are typical components in a voice application: Prompts: These are the audio files that guide a user on how to respond. They can be recorded or generated with computer-based text-to-speech software for prompts that may contain dynamic content. Dialogs: Although this term typically is used for speech- oriented applications and not touchtone applications, the concept is the same. When users are prompted, they

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

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ScheduleSoft: What about Workforce Management on the Shop Floor?


My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling @ optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not

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Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

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Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

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Is It Time to Purchase a New ERP?


For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out.

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Kerridge K8 Is Now TEC Certified


TEC is pleased to announce that K8 by Kerridge Commercial Systems (KCS) is now TEC Certified for evaluation of enterprise resource planning (ERP) for distribution. TEC Certification is designed to help organizations evaluate enterprise software solutions so they can make more informed buying decisions. For a product to be certified, the vendor must complete a detailed research questionnaire and

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UNIT4 Coda Financials Is Now TEC Certified


TEC is pleased to announce that Coda Financials software by UNIT4 has been TEC certified and is now available for online evaluation in the TEC Accounting and Financial Packages Evaluation Center. As usual, the vendor performed an in-depth demonstration of software capabilities following a demo script suggested by TEC research analysts. So we had a good opportunity to see the system in real time

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Intellicus Is Now a TEC Certified Business Intelligence Solution


We are pleased to announce that the Intellicus Enterprise Reporting and Business Insights Platform is now available for online evaluation in the Business Intelligence and Data Management Evaluation Center, joining the ranks of other TEC Certified systems providing BI functionality. In a few weeks I’ll be providing a complete report on the TEC Web site to go over Intellicus’ features

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DEACOM ERP Is TEC Certified in Process Manufacturing


TEC is pleased to announce that DEACOM Enterprise Resource Planning (ERP) solution by Deacom, Inc. is now TEC Certified, and available as part of the online evaluation of ERP solutions in the Process Manufacturing (ERP) Evaluation Center. TEC Certification is designed to help organizations evaluate enterprise software solutions so they can make more informed buying decisions. For a

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Quality of Service for Next-generation Voice Over IP Networks


In order to support the requirements of voice deployments, next-generation networks must be capable of supporting a service equivalent to the existing public switched telephone network (PSTN), in terms of reliability. Furthermore, these networks must be capable of carrying voice services even under heavy load, while maintaining the integrity of the voice calls, under even the most extreme circumstances.

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