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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

what is interactive voice response  interviewing agents to determine what exactly callers talk about and how they say it. These are typical components in a voice application: Prompts: These are the audio files that guide a user on how to respond. They can be recorded or generated with computer-based text-to-speech software for prompts that may contain dynamic content. Dialogs: Although this term typically is used for speech- oriented applications and not touchtone applications, the concept is the same. When users are prompted, they Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » what is interactive voice response


Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition
Human capital is the most valuable asset of any organization and human resources must be more strategic and provide more value, rather than be solely a cost

what is interactive voice response  electronics, fully half of what a student learns as a freshman is obsolete by his/her senior year. Our new “raw materials,” i.e., emerging new workers, lack employment readiness. For example, even colleges often find themselves having to offer more remedial courses to incoming students. Rapid changes in the job market and work-related technologies will necessitate increased training for virtually every worker. Training is expensive; does it make sense to focus on hiring people to do for you what Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

what is interactive voice response  system and other details. What is the percentage of inbound vs. outbound calls? What is the percentage and average amount of internal, local, long-distance and international calls per month? How many remote or mobile users do not have a local office? The results of this analysis would help you decide whether or not you need to purchase a new phone system or upgrade to a new system. Define your business requirements clearly - Prepare a list of critical as well as optional business needs. Be sure of the Read More...
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

what is interactive voice response  from the company about what the Asterisk system will work with Professional voice recordings in multiple languages Commercial licensing The last item is something other open source commercial entities seem to increasingly offer: the dual-licensing option. In this case, if you're interested in producing a specialized product in which you don't see the benefit of releasing its code back into the open source project, you can essentially do so by obtaining a commercial license from Digium. As you'd expect Read More...
ScheduleSoft: What about Workforce Management on the Shop Floor?
My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce

what is interactive voice response  manufacturing strategy. PJ : What is your mobility strategy (technology and platforms supported), perhaps in light of the SAP and Sybase merger and your important relationship with SAP? GF : We have taken a bit of a unique path on this one. In the past, we had partnered with an industry standard that most other solution providers are using for their mobile solution, but we found that it wasn’t well suited for our customers’ dynamic environments. Our current philosophy is to provide a mobile offering Read More...
Is Real-time Defragmentation Needed in Today’s Environment?
The exponential growth of storage requirements is driven by the information age—the thirst for information and the increased complexity and size of applications

what is interactive voice response  Real-time Defragmentation Needed in Today’s Environment? The exponential growth of storage requirements is driven by the information age—the thirst for information and the increased complexity and size of applications, operating systems, and data. There are bigger disks storing an abundance of larger files than ever before, so the effects of fragmentation can worsen noticeably over time. To keep up with same-day performance degradation, disks must be defragmented in real time. Read More...
Is Social Media Going to Kill Sales Cold Calling?
Are you still using cold calling for sales? Do you have a strategy when approaching potential customers over the phone or is it mostly a shot in the dark? Are

what is interactive voice response  make your prospects buy what you’re selling. Educating prospects, sharing knowledge, etc. is nice but it only helps you sell. The method of communication you use is extremely important and can make your sales initiatives successful or not. In a nutshell, you should adapt to the way your prospects want to communicate with you—not the other way around. What do you think? {democracy:51} Read More...
Building an Incident Response Team (IRT)
Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how

what is interactive voice response  an Incident Response Team (IRT) Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly deal with a range of known—and unknown incidents. Find out how. Read More...
Collaboration is the Key to BPM Success
Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital

what is interactive voice response  is the Key to BPM Success Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital information between them? In order to access information, understand trends, and build better processes, a system that enables multi-user collaborative technologies is required. Without these collaboration tools, business process management (BPM) cannot be successful. Read More...
A Response Management Pioneer Offers Its Solution
Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These services are designed to help

what is interactive voice response  can offer capabilities beyond what is available in house. For more on the potential benefits and examples of SaaS SCM solutions, see Software as a Service's Functional Catch-up . Kinaxis RapidResponse service is built around world-class network security and availability, and the solution delivers service level measurement, global support, application management, and management of all software, hardware, network, and physical environments. As for the RapidResponse Glass Pipeline, this feature provides a Read More...
Reducing Total E-mail Response Time
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off

what is interactive voice response  Total E-mail Response Time Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas. Read More...
When Is Talent Management Really Right for Your Business?
Many organizations realize that developing and managing talented employees is integral to the success of their business. But how do you know whether your

what is interactive voice response  that given time.   What Is Talent Management? But what is talent management? How is it different from human resources (HR)? And what can it do for your business—both now and in the future? The term talent management generally refers to the process of attracting highly skilled workers, integrating new workers, and developing and retaining current workers to meet current and future business objectives. But talent management can also mean different things to different organizations. For some it’s about Read More...
OutlookSoft Case Study: Interactive Data Corporation
Interactive Data Corporation is a provider of securities pricing, financial information, and analytic tools to institutional and individual investors. The

what is interactive voice response  Case Study: Interactive Data Corporation Interactive Data Corporation is a provider of securities pricing, financial information, and analytic tools to institutional and individual investors. The company supplies time-sensitive pricing, dividend, corporate action, and descriptive information. However, as a result of global growth, Interactive Data faced the challenge of finding a forecasting and budgeting solution that would generate more comprehensive and less manually intensive performance Read More...
Is Newer Really Better?
Earlier this month, TEC analyst Aleksey Osintsev posted a short piece about the perceived shortcomings of the venerable IBM AS/400 (now the IBM System i). It

what is interactive voice response  not an issue. So what do you think? Is newer necessarily better? Is your company still getting tier-1 performance out of “vintage” systems? Let us know in the comments. Read More...
PROMYS Is Now TEC Certified
I'm pleased to announce that the PROMYS project portfolio management for professional service automation (PPM for PSA) solution is now TEC Certified.TEC

what is interactive voice response  impressions of the software. What makes PROMYS stand out is that it is designed specifically for IT solution providers, and therefore feels lighter than most PPM for PSA solutions (which typically can provide more native support for large-scale projects such as construction or heavy maintenance). Currently, PROMYS's sweet spot consists of medium IT providers, or IT departments for large businesses that need a better grasp of their IT initiatives. During the demo, PROMYS’ Director of Business Read More...

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