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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what is kernel


What CRM Should Have Taught IT (although not getting the message is not entirely IT's fault)
IT hasn't properly supported CRM because it hasn't understood either its importance or its requirements. The advent of CRM exacerbated a serious, pre-existing

what is kernel  entirely IT-friendly shift. Because what it says between the lines is that business will determine what it needs—and IT will be left figuring out how to provide it and budget for it. That's the opposite of the current state—business trying to live with what IT wants to provide, and IT able to control what it has to provide by controlling the requirements gathering process. So IT still only gets half a loaf. PS: Not to forget, business still has to learn how to gather its own requirements. But that's e

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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"Out of Touch" ERP Vendors Means Third-party Support Is Here to Stay


In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of enterprise applications. Companies in the market for enterprise software S@M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now

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What Could Be Some New Frontiers for Large CAD/PLM Providers?


My attendance of Siemens’ two-day product lifecycle management (PLM) analyst summit in the late summer of 2011 was like trying to drink from a fire hose. Even without the plant automation and manufacturing execution system (MES) discussion (which was also included in the 2010 event), there was an abundance of products and related information, and I am still trying to wrap my mind around the main

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Red Hat Heads for the Cloud with OpenShift


It would be an understatement to say that Red Hat is an interesting enterprise software company. Since its founding in 1994 and initial public offering (IPO) in 1999, the vendor has focused on businesses and divisions thereof that embrace open-source computing tools. In 2001, Red Hat introduced Enterprise Linux, a “frozen” mature version of Linux whose support and maintenance the vendor could

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“Whistler” Beta on the Web?


Source code for a future Microsoft OS, code-named “Whistler”, mysteriously appeared on the Internet in mid-March. How did it get there? Does it matter? And why does Microsoft management keep making statements that are later retracted?

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Baan Defectors - Is This Only Tip of an Iceberg?


While Baan may have avoided euthanasia in the nick of time, evidence is mounting that a number of anxious and/or disgruntled customers have not found this assuring.

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DEACOM ERP Is TEC Certified in Process Manufacturing


TEC is pleased to announce that DEACOM Enterprise Resource Planning (ERP) solution by Deacom, Inc. is now TEC Certified, and available as part of the online evaluation of ERP solutions in the Process Manufacturing (ERP) Evaluation Center. TEC Certification is designed to help organizations evaluate enterprise software solutions so they can make more informed buying decisions. For a

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Is There a Magic Pill for Web Performance Problems?


The growth of sites and users on the Internet is beginning to create concerns about performance and the effects of any performance problems on E-commerce.

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Integration is the Name of the Game in Software Systems


This article, originally published in Engineering Times, on how companies are employing ERP is based on an interview with Ben Spencer, TEC’s Senior Director of Knowledge Bases and Content Development.

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Is a Two-tier ERP Strategy Right for You?


A two-tier ERP strategy is one where an organization chooses to have more than one enterprise resource planning (ERP) solution to support its business needs. The moniker “two tier” emerged, as one tier will often consist of one tier-one ERP solution—SAP, Oracle, or Microsoft Dynamics AX, along with one or more of tier-two or tier-three solutions. In this post, we’ll look into the reasons why a

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Concept by Configure One Is Now a TEC Certified Quote-to-Order Solution


TEC is pleased to announce that Concept by Configure One is now a TEC certified quote to order (Q2O) solution and is available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.

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IFS Field Service Management Is Now a TEC Certified Solution


TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the IFS Certification Report will be available for download on

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Why One Virus Engine is not Enough


There is no single antivirus engine on the market today that is the fastest and most effective at identifying viruses, spam, or other threats. According to a recent survey, 97 percent of organizations have antivirus software installed, yet 65 percent have been infected at one time or another since. One way to reduce the chance of virus infection is to install multiple antivirus scanners at the mail server level.

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SurfAid is Not Enough: IBM Partners with WebCriteria


IBM is partnering with WebCriteria to make it possible for users of its SurfAid traffic analysis package to use the WebCriteria product for improved analysis of the customer experience.

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