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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

what is knowledge management software  online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst themselves what they know about the company's products. Hence, KM products typically fulfill two functions. KM accommodates self-service, meaning a customer can access a pool of public information that a company accumulates about itself, without the need for live assistance, to have his or her questions answered. Second, KM software helps call center agents to retrieve Read More...
Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » what is knowledge management software


Replenishment: What Is It exactly and Why Is It Important?
Replenishment is an area within operations where retailers can find a competitive edge. Excelling at replenishment enables implementation of promotional

what is knowledge management software  What Is It exactly and Why Is It Important? Replenishment: What Is It exactly and Why Is It Important? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Retail Replenishment can be defined as acquiring product on a recurring basis to support anticipated need. Replenishment is best served as an automated process given the huge number of combinations of items and store locations. Systematic creation and updates to demand Read More...
Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions

what is knowledge management software  the future and see what things the market is asking for and what vendors are focusing on, several subjects that come to mind. We will touch on a few topics that we see as being market scopes. A market scope is a view of the market and where vendors are currently focused. We'll use this Donald Norman's categorization, to identify the phase each topic is in, in the market life cycle. (Norman, Donald A. The Invisible Computer . The MIT Press: 1998) Web services are increasingly being used. They consist of Read More...
Sweet Spots and What-Nots: Enterprise Management Software Vendor Provides Notable Solutions
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both domestically and internationally

what is knowledge management software  Spots and What-Nots: Enterprise Management Software Vendor Provides Notable Solutions A Wealth of Offerings Even though it was run for over two decades as a family business (at least, this was sometimes the public perception), Deltek Systems, Inc . has become North America's principal provider of enterprise software and solutions for project-focused organizations. In mid-2005, Deltek announced that New Mountain Partners II, L.P . would make a majority capital investment in the company. See Read More...
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

what is knowledge management software  to solving. Dear readers, what are your views, comments, opinions, etc. about KM solutions in general, and about Servigistcs’ SKM per se? In a more general sense, what are your best practices for aftermarket service (possibly in a strategic manner) as well as experiences with particular applications? Read More...
Software Services
Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation

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Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

what is knowledge management software   Read More...
Cezanne Software
Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and

what is knowledge management software  Software Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and optimize the human side of their business. The company’s focus is to provide the business owner with people-centered solutions to manage the execution and evolution of business processes that are critical for the organization's success. The privately held company's North American headquarters are in Boston, Massachusetts (US). Read More...
Outsourcing, Applications Software Software Evaluation Report
The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software

what is knowledge management software   Read More...
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

what is knowledge management software  Management Framework for Mobile Workforce Management and Field Service Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More...
VDoc Software
A subsidiary of the Axemble Group, a holding company with extensive experience in the small to medium business (SMB) market, VDoc Software is an independent

what is knowledge management software  Software A subsidiary of the Axemble Group, a holding company with extensive experience in the small to medium business (SMB) market, VDoc Software is an independent software vendor with 500 customers and more than 400,000 users. Since 1996, the vendor has provided software that focusses on processes, employee productivity, and organizational relationships with customers and partners. VDoc Software is headquartered in Charbonnières les Bains (France). Read More...
Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

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Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

what is knowledge management software  Software Quadrant Software  develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution integrating best practices for Human Resources, Staff Scheduling and Payroll into a single system. Fully configurable, Quadrant HR™ conforms to the way you work without costly programming customizations. You can create and automate workflows across the organization. Quadrant HR™ is designed to improve employee processes from ‘hire to Read More...
Saba Software
Founded in 1997, Saba (NASDAQ: SABA) is a global provider of strategic human capital management (HCM) software and services. Saba@s people management

what is knowledge management software  Software Founded in 1997, Saba (NASDAQ: SABA) is a global provider of strategic human capital management (HCM) software and services. Saba’s people management solutions are used by more than 1,300 organizations and over 17 million end users worldwide. Its customers include ABN AMRO, Bank of Tokyo-Mitsubishi UFJ, BMW, Dell, Lockheed Martin, Tata Consultancy Services, and the U.S. Army and U.S. Navy. It is headquartered in Redwood Shores, California, Saba has offices on five continents. Saba provides s Read More...
New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

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