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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what is profitability


What Drives Profitability
Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer profitability and customer

what is profitability  an internal perspective and what is needed today is a market or customer orientation. In other words, what type of metric will provide such a market orientation? The answer is customer profitability. In this context, the go to market process is managed on the basis of optimizing the profitability of a portfolio of customers. Customer profitability in turn is determined by the behavior of the customer. The simplest method to prove this notion to the organization is to calculate the profitability of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Documents related to » what is profitability

What On Earth Is Going On With SSA?


In order to avoid sinking into oblivion following its recent acquisition, System Software Associates (SSA) has recently made decisive moves to put itself back on the global enterprise business solutions map. Renaming itself as SSA Global Technologies in August was one of the moves. Will the market give it a second chance?

what is profitability  Going On With SSA? What On Earth Is Going On With SSA? P.J. Jakovljevic - December 1, 2000 Event Summary According to the October release of LiveWire , a public electronic newsletter of SSA Global Technologies (formerly SSA Inc.), once a leading mid-market ERP vendor, the company has set out on a major push around the world to reestablish itself as the key supplier of integrated enterprise and e-business enabling solutions for the industrial sector. SSA Global Technologies cites its commitment to Read More

What Is Sustainable Innovation?


A recent press release from Dassault Systèmes about its newly signed strategic relationship with BMW in the area of sustainable innovation caught my attention and made me think of its meaning. As usual, I went to Wikipedia but found that this term didn’t exist. The closest term I could find was eco-innovation, which is related to sustainable innovation but not the same in my opinion. So here’s my

what is profitability  Is Sustainable Innovation? A recent press release from Dassault Systèmes about its newly signed strategic relationship with BMW in the area of sustainable innovation caught my attention and made me think of its meaning. As usual, I went to Wikipedia but found that this term didn’t exist. The closest term I could find was eco-innovation , which is related to sustainable innovation but not the same in my opinion. So here’s my own definition: sustainable innovation refers to the methodology and Read More

Replenishment: What Is It exactly and Why Is It Important?


Replenishment is an area within operations where retailers can find a competitive edge. Excelling at replenishment enables implementation of promotional, pricing, and assortment strategies. Also, profit can be gained by minimizing inventory levels and reducing lost sales. This increases time for analysis and special projects, as it’s no longer necessary to fight the fires of overstock and out of stocks.

what is profitability  What Is It exactly and Why Is It Important? Replenishment: What Is It exactly and Why Is It Important? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Retail Replenishment can be defined as acquiring product on a recurring basis to support anticipated need. Replenishment is best served as an automated process given the huge number of combinations of items and store locations. Systematic creation and updates to demand Read More

CRM: What Is It and Why Do It? Part One: Historical Background


Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why an end user organization should invest significant resources to pursue such an initiative.

what is profitability  What Is It and Why Do It? Part One: Historical Background Historical Background Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and Read More

Improving Profitability and Processes in Returns Management


Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).

what is profitability  Profitability and Processes in Returns Management Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns Read More

Is There a Magic Pill for Web Performance Problems?


The growth of sites and users on the Internet is beginning to create concerns about performance and the effects of any performance problems on E-commerce.

what is profitability  There a Magic Pill for Web Performance Problems? Event Summary A recent study by Peter Sevcik of Northeast Consulting Services has raised the visibility of possible near-term problems with Internet performance. Sevcik studied Web-page delay both analytically and through experiments, the latter using data from Keynote Systems. He explains Web-page delay in terms of two parameters: Payload is the number of bytes a server sends to a browser for complete one page, and Turns are the number of times a browser Read More

IFS Applications 8 Is Now TEC Certified in Multiple Areas


Technology Evaluation Centers (TEC) is pleased to announce that IFS Applications version 8 is now TEC Certified. IFS Applications is one of the few software solutions that has been TEC Certified in a broad expanse of knowledge areas, as IFS requested the certification procedure for IFS Applications for the following ten TEC models: ERP for Mining, ERP for Discrete Manufacturing, ERP for Services

what is profitability  with TEC analysts. Beyond what is becoming the standard with respect to core ERP capabilities available from the majority of ERP solutions, IFS also offers extensive EAM/CMMS capabilities and strong support for services-oriented organizations or organizations that need to manage their business with deep project-based and asset-intensive resources tracking. A previous version of the software had already been TEC certified in multiple areas, and the new version of IFS Applications has inherited and Read More

PLM Is An Industry Affair - Or Is It?


The question, 'Do vertical industry needs play a significant role in a PLM software selection?' should be a simple question to answer. Instead, it is a question best answered with a series of questions.

what is profitability  criteria can be evaluated. What do you mean by PLM ? Before any software selection it is important to identify and prioritize the requirements of the solution. This is just as true for PLM as it is for ERP, Supply Chain, CRM and other solutions. In PLM, however, the documentation and prioritization is even more important because of the large range of solutions that are labeled PLM . It is also difficult because there are no full suite PLM solutions available. Solutions support features from Read More

CRM Analytics Brings More Profitability


Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.

what is profitability  Analytics Brings More Profitability Business Process Automation Requires a Well-established Strategy. Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. Today, analytical tools combined with existing CRM technologies open the door to improved customer knowledge and help designing the right target marketing activities. This may be missing puzzle piece that would help you reach the expected ROI on those major CRM investments. Read More

ERP: Is High ROI with low TCO Possible?


Total cost of ownership (TCO) remains a significant factor influencing enterprise resource planning (ERP) strategies and decisions. But focusing exclusively on TCO runs the risk of delaying necessary ERP projects. Companies should also consider return on investment (ROI) of such projects. Find out what the average company should expect to pay for ERP and how the business can benefit from a successful implementation.

what is profitability  such projects. Find out what the average company should expect to pay for ERP and how the business can benefit from a successful implementation. Read More

Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

what is profitability  Supply Chain Strategies to Increase Corporate Profitability Abstract The last decade has witnessed a substantial shift in emphasis on the part of many OEM manufacturers, from a focus on the products they produce to a concentration on their customers and the value that their customers derive from ownership and use of these products after the initial product sale. The importance of service is made clear in a recent AMR survey 1 of manufacturing companies which revealed that service represents 24 Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

what is profitability  in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store Read More

Kerridge K8 Is Now TEC Certified


TEC is pleased to announce that K8 by Kerridge Commercial Systems (KCS) is now TEC Certified for evaluation of enterprise resource planning (ERP) for distribution. TEC Certification is designed to help organizations evaluate enterprise software solutions so they can make more informed buying decisions. For a product to be certified, the vendor must complete a detailed research questionnaire and

what is profitability  K8 Is Now TEC Certified TEC is pleased to announce that K8 by Kerridge Commercial Systems (KCS) is now TEC Certified for evaluation of enterprise resource planning (ERP) for distribution. TEC Certification is designed to help organizations evaluate enterprise software solutions so they can make more informed buying decisions. For a product to be certified, the vendor must complete a detailed research questionnaire and deliver a formal product demonstration to show our analysts the product's suppo Read More