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Documents related to » what is sap agent


Giving Manufacturing Companies a Fast Start: SAP Business All-in-One Fast-start Program
Giving Manufacturing Companies a Fast Start: SAP Business All-in-One Fast-start Program. Find White Papers, Case Studies, and Other Resources Linked to the SAP Business All-in-One Fast-start Program. It’s not easy for manufacturing companies to improve operating efficiency while responding to market changes. Improving productivity across business processes requires visibility, speed, and automation. The SAP Business All-in-One fast-start program can tailor SAP manufacturing software to your needs and roll it out quickly—and, it can be adapted to changing requirements. Find out how it can grow with your company.

WHAT IS SAP AGENT: For more information on what the SAP Business All-in-One fast-start program can do for your company, contact your SAP representative today or visit us on the Web at www.sap.com . Summary The SAP® Business All-in-One fast-start program delivers rich functionality in a pretested, preconfigured package that reflects SAP s years of experience in developing business applications. Whether your company is small or midsize, the program will enable you to implement proven best practices in manufacturing while
10/2/2008 4:37:00 PM

SAP Acquires hybris » The TEC Blog
and the Omnichannel Experience What the market craves—dare we say, demands—now are e-commerce capabilities that focus closely on the customer experience and provide a simple, intuitive omnichannel experience. SAP is quite right when it says that the consumer today will expect nothing less than intimacy in its digital commerce. Consumers are increasingly demanding, and expect a near-perfect customer experience. In and across all channels, all of the time. Consumers, with ever-increasing computing

WHAT IS SAP AGENT: b2b, B2b2C, b2c, CRM, digital commerce, ecommerce, HANA, Hybris, industry watch, omni channel, retail, salesforce.com, SAP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-06-2013

Improving Agent Productivity with Closed-loop Coaching
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

WHAT IS SAP AGENT: Improving Agent Productivity with Closed-loop Coaching Improving Agent Productivity with Closed-loop Coaching Source: TDI Inc. Document Type: White Paper Description: Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a
11/26/2008 12:34:00 PM

The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.

WHAT IS SAP AGENT: The Truth about Agent versus Agentless Monitoring The Truth about Agent versus Agentless Monitoring Source: Uptime Software Document Type: White Paper Description: Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the
5/25/2010 12:31:00 PM

SAP Gives in to CRM (Part Time) Matrimony
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

WHAT IS SAP AGENT: it without looking at what the other vendors have to offer. Notwithstanding, SAP should be included on almost any initial long list for global extended-ERP selections. However, existing and potential users currently evaluating SAP products, particularly its extended-ERP product components, may benefit from considering already available and fully functional components from other vendors on the merits of individual components, instead of blindly following their brand loyalty. Each component should be put th
5/31/2000

SAP HANA Going “Moneyball” » The TEC Blog
SAP HANA Going “Moneyball” » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

WHAT IS SAP AGENT: bi, Cloud, industry watch, mobility, moneyball, nfl, SAP, sap hana, sap scouting, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2013

Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

WHAT IS SAP AGENT: Making the Most of Workforce Optimization: An Agent Lifecycle Approach Making the Most of Workforce Optimization: An Agent Lifecycle Approach Source: HireIQ Solutions, Inc Document Type: White Paper Description: Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents
4/9/2013 11:52:00 AM

SAP Becoming a (Legal) Polygamist
SAPMarkets, the US dot-com spin-off of German ERP leader SAP AG, is partnering with Commerce One to build and sell software for online trading exchanges. This announcement comes only a month after its partnership with Nortel Networks for CRM product offering. SAP, owing to this alliance, has a chance to put content behind its extensive recent advertising campaign for mySAP.

WHAT IS SAP AGENT: it without looking at what the other vendors have to offer. Notwithstanding, SAP should be included on almost any initial long list for global extended-ERP selections. However, existing and potential users currently evaluating SAP products, particularly its extended-ERP product components, may benefit from considering already available and fully functional components from other vendors on the merits of individual components, instead of blindly following their brand loyalty. Each component should be put
7/21/2000

SAP Defies Economic Slowdown, For Now
In January, SAP announced upbeat results for Q4 2000, in contrast to the current market slowdown. However, 8% license revenue growth in North America is much less compared to recent reports from its direct competitors, indicating a possible loss of market share and the fact that not all troubles have been left behind.

WHAT IS SAP AGENT: loss of market share. Somewhat disappointing were the almost flat consulting and training revenues. While this may mean the simplification of implementing new SAP products (which has been notoriously difficult in the past) it also may mean that SAP s is increasingly relying on its consulting partners network, which is not necessarily bad. One should also account for the ongoing costs of cross training the SAP consulting force on e-business applications from its traditional ERP functional orientation; the
2/13/2001

SAP Releases HANA SPS5 » The TEC Blog
its components. Following is what Dr. Vishal Sikka, member of the SAP Executive Board, Technology & Innovation, mentioned at the conference in regard to this new release: We made a bold commitment earlier this year to deliver mission-critical applications on the SAP HANA platform and we have reached that goal with our own CRM solution powered by SAP HANA. SAP HANA, with its completely in-memory, massively parallel design since inception, has brought breakthrough performance for OLTP, OLAP, and

WHAT IS SAP AGENT: HANA, HANA SPS5, in memory computing, SAP, sap hana, SAP HANA Platform, SAP HANA SPS5, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-11-2012

SAP as a Retail Market Force: More Fact Than Fiction
TEC principal analyst P.J. Jakovljevic interviews the SAP Retail Industry team to shed some light on SAP’s strategy with regard to the retail industry. Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P.J. Jakovljevic reviews the complexities of this master vertical and the steps SAP has taken to address them. The ensuing candid discussion with the SAP Retail Industry team sheds some light on SAP’s strategy with regard to the retail industry.

WHAT IS SAP AGENT: In-memory Retail Tools TEC: What is your strategy towards social tools and roles-based user experience, and their deployment for your target customers? SAP Retail: We are very excited about Enterprise 2.0 and the use of Web 2.0 technologies within an organization to enable or streamline business processes while enhancing collaboration—connecting people through the use of social media tools. Last year we launched SAP StreamWork , which is a cloud-based collaborative decision-making tool that enables
1/5/2012 11:29:00 AM


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