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RIM Gets the Gist (of Social Media)
The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor

what is social media monitoring  starred items of favorites. What you see in your dashboard is also controlled by the options you select when you create your contacts. By default, they all show in the list with all their news. You can use a tag for all people imported from Twitter for instance, but you still need to filter further by adding new tags or setting different levels of importance for your contacts. DC : OK, I get it now. So why has RIM acquired this application? GG : There are two main reasons, in my opinion. The first is Read More...
Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » what is social media monitoring


How to (Ab)Use Your Employees as a Social Platform
Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon, which depicted current social guidance efforts

what is social media monitoring  discuss with you today. What Is Employee Social Media Marketing? Social media marketing has caught on like brushfire with brand owners and retailers alike as the new “in” to their customers' pockets. It has required that they adapt all their marketing know-how to this highly dynamic customer-facing medium which feels so akin to Ancient Rome's Colosseum, with brand owners currying the favor of the mob (AKA their customers) and risking the ruthless “thumbs down” judgement. And businesses are Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

what is social media monitoring  about your customers and what they need from you. Being able to quickly analyze how effective your content is in helping build conversations with prospects allows you to spend time understanding how you can best reach them. So automation and analysis, when implemented effectively, can free up time for creative thoughts and actions. It brings personality into the process of building relationships. Furthermore, it fosters thinking outside of the box to come up with captivating ways to grab their Read More...
Astute Social Relationship Management
Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this

what is social media monitoring  Astute SRM works and what makes it different from other social customer relationship management (CRM) solutions, so I booked a briefing and demo with Alex George, chief technology officer (CTO) of Astute Innovations. In a nutshell, Astute SRM was built on the idea that companies need to be able to integrate social data into their business processes and should be able to combine it with CRM data to respond to and engage with their customers. As opposed to other social CRM and monitoring solutions, Astute Read More...
Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

what is social media monitoring  enabling you to view what social media communities are saying about your company.   Appendix (Other sites to be aware of) Flickr, YouTube, Windows Live Spaces, Google groups, Yahoo Groups, Ning, Blogger, Linkedin.com Bebo.com, Yuku.com, Xanga.com, Orkut.com. This is how we see it. About Richard D. Hanks, Jon Grover, and Mindshare Richard D. Hanks is the President of Mindshare Technologies , a leading provider of real-time, automated customer and employee feedback solutions. His experience spans multiple Read More...
Market Focus Report: The Value of Mobile and Social for CRM
Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included

what is social media monitoring  social CRM,mobile CRM,mobile CRM benefits,social CRM benefits,Nucleus Research survey,CRM survey,Salesforce Read More...
Failure Is No Accident
Enterprise resource planning (ERP) systems are complicated beasts, and buying one without a plan is like giving your 16-year-old the keys to a Porsche without

what is social media monitoring  for expert advice on what you should know. Read More...
Putman Media, Inc.
Putman Media is a business-to-business media firm. The company publishes print magazines and digital media.

what is social media monitoring  Media, Inc. Putman Media is a business-to-business media firm. The company publishes print magazines and digital media. Read More...
Is J.D. Edwards's CRM 2.0 (With more than 200 Enhancements) Good News?
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important to mid-market companies because they

what is social media monitoring  its enterprise integration and what remains, is to verify the product's ability to fit verticals needs. Read More...
Sitecore Announces Social Starter Kit and Social Connected
During the Sitecore Symposium North America, Sitecore presented two new applications aimed at marketers interested in integrating customer engagement management

what is social media monitoring  Announces Social Starter Kit and Social Connected During the Sitecore Symposium North America,  Sitecore presented two new applications  aimed at marketers interested in integrating customer engagement management with website content management (WCM). Social Starter Kit combines online communities delivered by Telligent  with Sitecore's customer engagement platform and WCM. This addresses a challenge that marketing professionals are facing because, as a rule, they are using separate software Read More...
2013 TEC Market Report: Social Business Platforms
What do you get when social networking and business collide? According to CRM analyst Raluca Druta, you get an explosion of new ways to collaborate and innovate

what is social media monitoring  Report: Social Business Platforms What do you get when social networking and business collide? According to CRM analyst Raluca Druta, you get an explosion of new ways to collaborate and innovate. Emerging social technology tools are inspiring software vendors to design social business platforms that are changing the way companies manage employees, develop products, and interact with customers. Download this report for an overview of the business need for social business platforms and a look at several Read More...
Social Engineering Can Thwart the Best Laid Security Plans
There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to

what is social media monitoring  user for more information. What ever technique is used, the hacker must always appear to be very pleasant and helpful. Once a hacker has gathered all of the information that they need, their final objective is to get off the phone, and be sure that the conversation goes unreported. Naturally, the hacker can't just say, Don't tell anyone about this call. Instead, they will usually say something like I'll call you in a few days to follow up on your problem or you can reach me at . The call back Read More...
Media Kit
Technology and business decision makers rely on TEC Web sites and newsletters for enterprise software-related information, resources, and best practices. Find

what is social media monitoring  media kit, TEC newsletters, TEC services, software selection services, white paper distribution Read More...
What Is Outsourceable and What Is Not
Product engineering outsourcing (PEO) has evolved over the years. The process, from initiation to the closing phase, vary depending on the product and on the

what is social media monitoring  Is Outsourceable and What Is Not Product engineering outsourcing (PEO) has evolved over the years. The process, from initiation to the closing phase, vary depending on the product and on the provider. Still, practically every phase in product engineering is outsourceable—from ideas, design, and analysis, to simulation, conversion, and documentation; to prototyping, testing, production, and knowledge-based engineering. Find out more. Read More...
Is Your Business Ready for ERP?
While small businesses may be able to get by with spreadsheets, growing enterprises need to adopt new, better-suited technology such as enterprise resource

what is social media monitoring  a new ERP system? What are most important factors to consider in a modern ERP selection? Download this white paper now, for answers to these questions and more. Read More...

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