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What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

what is technical support  with these enhancements)? Furthermore, what is the realistic value of these upgrades when the enterprise system is old, and therefore quite stable and functional (tailored to fit)? Mature systems require an approach different from newer implementations to software support. The focus must be on customization, interoperability, and performance support. Yet vendors continue to offer the same one-size-fits-all models of support. Several sources tell us that users are now asking that the frequency of new Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » what is technical support


What Size Is Your Business, Really?
I deal with many software professionals, technology business users, consultants, and analysts, and it is interesting to observe that everyone uses the same

what is technical support  Size Is Your Business, Really? I deal with many software professionals, technology business users, consultants, and analysts, and it is interesting to observe that everyone uses the same conventional mantras and familiar words, but often with slightly different meanings, and sometimes with totally different meanings. A good example of this is how businesses determine their size category: small, medium, or large. It appears simple, but it is not always that obvious in reality. Definitions of small, Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

what is technical support  how is it measured? What if capacity is allocated on a provisional basis (or as a standby for emergencies), and not used? How are users to be billed? Furthermore, most enterprise applications are used unpredictably, and composite or tightly integrated applications add further complexity. In the future, these applications will increasingly be made of dynamically linked components and services, and some will be used almost continuously, while others only occasionally. To measure such usage, one might Read More...
What Good Is Information If Nobody Sees It?
Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second decisions? Two companies

what is technical support  industry is still discovering what is of interest within the data. In the third phase users will see not raw or aggregated data but higher-level tactical (and ultimately strategic) conclusions culled from the data. Reaching this point will require accumulating years of research and experience, as well as new technologies for modeling business processes. The partnership between Smith-Gardner and nQuire is a necessary and productive step towards a more mature Phase 2 capability. Without some way to Read More...
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

what is technical support  it gives to users? What is written in the SLA? For instance, does the vendor stipulate how it will deal with downtime and how fast it will deal with the issue? As for the users, they can curtail risk by adopting an ITIL methodology (or similar) in order to minimize confusion when downtime occurs and increase speed to uptime when something of this nature arises. TEC's Enterprise Resource Planning (ERP) Evaluation Center Read More...
Vertical Marketing--What Is A Vertical?
What is vertical marketing? Vertical marketing is product and promotion efforts targeted at specific industries. Many benefits are derived from vertical

what is technical support  Is A Vertical? Introduction What is vertical marketing? Vertical marketing is product and promotion efforts targeted at specific industries. Many benefits are derived from vertical marketing. These include messages that are better received, credibility, marketing budgets that go farther, less competition, etc. A common mistake is the failure to understand the verticals you choose to target. The definition of a vertical is not what the vendor thinks; it is what the prospects think. Vertical Marketing Read More...
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

what is technical support  and used more of what they learned about each segment before they expanded the program. Another issue they are trying to address is that many locations have a mix of all five customer segments, and to design a store for just one of these segments can be dangerous. They are trying to integrate areas for all five segments, with one being dominant (without ignoring the others). So, the lesson for soccer and running stores is that customer-centricity is key to future growth and profitability, but it must be Read More...
Project Portfolio Management Tools: Which Approach is Best?
Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete@or flat-out

what is technical support  Portfolio Management Tools: Which Approach is Best? Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting burned by the unsuitable PPM tools that are being pushed in the marketplace. Read More...
Is HCM for everyone?
Human capital management (HCM) software is traditionally understood as addressing human resource (HR) plus talent management business requirements. While HR

what is technical support  approaches might include identifying what is viral or in other words what makes things unprofitable and inefficient for the company, then mapping the rhythm in which personnel fluctuates as well as what triggers the fluctuation, and finally assessing whether the fluctuation can be prevented or simply understood as a natural part of a company’s operations. Consequently, processes and tools can be employed to help with staff turnover. If not properly equipped with sufficient software or expertise, Read More...
Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 2: Where Is It Now?
Enterprise Application Integration has changed massively in the past two years. Where is the market, and what vendors are left in the game?

what is technical support  Is It Now (And What Is It Now)? Part 2: Where Is It Now? Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 2: Where Is It Now? M. Reed - September 6, 2001 Summary Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application Integration in general and EAI in particular. A great many of the players have changed in the vendor arena, new terminology ( buzz-phrases like IAI, or Read More...
Culture Is a Business Issue
Company culture is unique and provides arguably the most sustainable competitive advantage an organization can have for distinguishing itself against the

what is technical support  Is a Business Issue Company culture is unique and provides arguably the most sustainable competitive advantage an organization can have for distinguishing itself against the competition. With culture impacting your talent, products and services, clients, and even revenue, it’s important to measure, review, and nurture it. Download this guide to learn how to help build a strong company culture within the workplace to help your company thrive. Read More...
POLL: Is Cloud-based Accounting/Financial Software Right for You?
TEC is preparing a new Financial Packages Buyer’s Guide, and we’d like to hear your thoughts on cloud-based finance and accounting software. Your responses to

what is technical support  Is Cloud-based Accounting/Financial Software Right for You? TEC is preparing a new Financial Packages Buyer’s Guide, and we’d like to hear your thoughts on cloud-based finance and accounting software. Your responses to the questions below will help us keep the guide focused on the needs of real-world accountants, financial managers, IT specialists, and other professionals. {democracy:70} {democracy:71} {democracy:72} {democracy:73} {democracy:74} Thanks for taking the time to participate in this Read More...
Is Real-time Defragmentation Needed in Today’s Environment?
The exponential growth of storage requirements is driven by the information age—the thirst for information and the increased complexity and size of applications

what is technical support  Real-time Defragmentation Needed in Today’s Environment? The exponential growth of storage requirements is driven by the information age—the thirst for information and the increased complexity and size of applications, operating systems, and data. There are bigger disks storing an abundance of larger files than ever before, so the effects of fragmentation can worsen noticeably over time. To keep up with same-day performance degradation, disks must be defragmented in real time. Read More...
How Is a Bad Product Developed?
There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process.This morning, when I was leaving

what is technical support  following two examples are what I’ve found in our daily life. Example 1: single-use plastic shopping bags The single-use plastic shopping bag was a great invention. It is so economical and convenient that it may even be partially responsible for the rotten food in your refrigerator, because single-use plastic bags allow you to buy much more food than you would normally eat. However, when this product was first developed, I guess people were not thinking about the disposal issue at the end of the Read More...

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