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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 what is teleservices


The Proof Is in the ROI
A well-thought out, comprehensive ROI (return on investment) marketing and sales program is becoming a must in today's difficult business to business (B2B

what is teleservices  about their products. Not what they think (and hope) is the products' true nature and value, or what it was designed to be, but the real, bedrock truth. Digging takes effort, and you may not find what you thought was down there. But it's necessary, because you had better be able to prove any claim you make. Positioning depends on being able to make a promise that's unique, relevant, and credible. Most of the claims we see fail at least one of these tests. Generally, they lack uniqueness or credibility.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Documents related to » what is teleservices

Marketing without Analytics: Is It Really Analytics?


You can have the best sales pitch in the world, but if you don’t know who your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results.

what is teleservices  your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results. Read More

Concept by Configure One Is Now a TEC Certified Quote-to-Order Solution


TEC is pleased to announce that Concept by Configure One is now a TEC certified quote to order (Q2O) solution and is available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.

what is teleservices  by Configure One Is Now a TEC Certified Quote-to-Order Solution TEC is pleased to announce that Concept by Configure One is now a TEC certified quote to order (Q2O) solution and is available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. To achieve TEC Certification, Configure One completed TEC’s detailed questionnaire ( download sample Q2O RFI template ) and delivered a comprehensive product demonstration for the Read More

To Upgrade, or Not To Upgrade: That Is Not The Question-But How To Upgrade Is


Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.

what is teleservices  more gray hair (of what little they have left). Many companies cannot afford to upgrade to the newer, componentized version of the vendors' software solutions, and if they could, they would have to pay a new license fees for their difficulty. This transition may force more companies to go off maintenance, via the simple reasoning, Why pay for something that we can never get to use? But that's another story for another day. The bottom line is that managing new releases and implementation of Read More

Developing a Collaborative Endpoint Security Solution: Why Perimeter Security Is Not Enough


Information security is more than just a technology. Two other areas also require consideration: processes and people. Each element is a critical point of the information security triangle, and a change in one area affects the other two. Download this white paper to learn how a collaborative approach to endpoint security can help ensure that your security solution is both comprehensive and effective.

what is teleservices  a Collaborative Endpoint Security Solution: Why Perimeter Security Is Not Enough Information security is more than just a technology. Two other areas also require consideration: processes and people. Each element is a critical point of the information security triangle, and a change in one area affects the other two. Download this white paper to learn how a collaborative approach to endpoint security can help ensure that your security solution is both comprehensive and effective. Read More

Sales Is from Mars, Marketing Is from Venus


There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice activated technologies, may be able to narrow this gap.

what is teleservices  your every need. So what is the reason for this retail bizarro world? My personal theory is that this is the result of a disconnect between the twin worlds of marketing and sales. The goal of marketing is to create the desire to possess. This mantra was imbedded in my brain in my early days as a marketing student. Marketing campaigns emphasize the experience that will be possible once you are the proud owner of the new car, the intoxicating perfume, or the latest digital gizmo. Marketers understand the Read More

The Best ACT! Is Still to Come


After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

what is teleservices  Best ACT! Is Still to Come Event Summary Anyone involved in sales during the eighties would surely remember ACT! as the crucial contact management tool. The competition was fuzzy until the dawn of customer relationship management (CRM) when vendors appeared offering new packaged applications that included contact management, marketing automation, sales force automation, and call center management. Now, more than a decade later, the odds dictated that ACT! should have been overshadowed and its market Read More

Is IoT Changing the Face of Omnichannel Retail?


Omnichannel retail has forever changed the face of retail. And now, another recent innovation, the Internet of Things, is poised to change the face of retail—once again. TEC CRM analyst Raluca Druta keys in on how she envisions this relationship to unfold in the preamble to the full discussion on the topic later this month on ERP Conversation Live.

what is teleservices  of shopping experience is what consumers with access to multiple shopping channels expect these days. The Internet of Things (IoT) is a recent consumerist-driven technological development that can indeed influence omnichannel. As consumers start equipping their homes and lives with smart objects, retailers can deliver targeted ads that respond to consumer needs. Let’s take a smart car that informs its driver that its tires are not fit for the nearing winter. In this instance, a retailer can display an Read More

Jobscope Enterprise Edition Is Now a TEC Certified ERP ETO Solution


Technology Evaluation Centers (TEC) is pleased to announce that Jobscope Enterprise Edition (JEE) is now TEC Certified for enterprise resource planning engineer-to-order (ERP ETO) solutions under TEC’s Enterprise Resource Planning (ERP) Evaluation Center. To obtain TEC certification, Jobscope completed TEC’s detailed research questionnaire and went through a formal comprehensive demonstration of

what is teleservices  Enterprise Edition Is Now a TEC Certified ERP ETO Solution Technology Evaluation Centers (TEC) is pleased to announce that Jobscope Enterprise Edition (JEE) is now TEC Certified for enterprise resource planning engineer-to-order (ERP ETO) solutions under TEC’s Enterprise Resource Planning (ERP) Evaluation Center. To obtain TEC certification, Jobscope completed TEC’s detailed research questionnaire and went through a formal comprehensive demonstration of JEE with TEC analysts. Jobscope has more Read More

Where is Oracle in the Product Lifecycle Management Software Market?


Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development.

what is teleservices  Oracle has taken a somewhat more risky and expensive acquisition approach for certain functional areas, as demonstrated by the acquisitions of Siebel for CRM, G-Log for multimodal transportation planning and execution, and Retek for unique retail applications and expertise. PLM, however, seems to be a more difficult puzzle for Oracle to solve. Internal development and commitment to the PLM solution set continues in earnest, while any speculation that their game plan may include a PLM acquisition Read More

Is Poor Project Management a Crime (EVMS and the Sarbanes-Oxley Act)


To comply with the Sarbanes-Oxley Act (SOX), businesses need to be forthcoming to shareholders. Earned value management system (EVMS) is a set of best business processes and tools for enterprise project planning and control. Early warning signals and reliable information from an EVMS helps management ensure that material changes in the financial condition or operations of projects are communicated as required by SOX.

what is teleservices  Poor Project Management a Crime (EVMS and the Sarbanes-Oxley Act) To comply with the Sarbanes-Oxley Act (SOX), businesses need to be forthcoming to shareholders. Earned value management system (EVMS) is a set of best business processes and tools for enterprise project planning and control. Early warning signals and reliable information from an EVMS helps management ensure that material changes in the financial condition or operations of projects are communicated as required by SOX. Read More

IFS Field Service Management Is Now a TEC Certified Solution


TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the IFS Certification Report will be available for download on

what is teleservices  ‘what-if’ scenarios to envision what is actually required to resolve spikes in future demand, for example, or low performance. To achieve TEC Certification, IFS completed TEC’s detailed questionnaire (download sample  FSM RFI template ) and delivered a comprehensive product demonstration. During the demo, IFS allowed me to view a large number of the IFS Field Service Management features and functions. In addition, I appreciated the presenters’ willingness and efforts to present capabilities as Read More

Is Social Media Going to Kill Sales Cold Calling?


Are you still using cold calling for sales? Do you have a strategy when approaching potential customers over the phone or is it mostly a shot in the dark? Are you aware that you can use social media for sales, which has advantages over cold calling? In order to answer these questions, let’s take a look at how cold calling and social media can help you with three of the most important rules of

what is teleservices  make your prospects buy what you’re selling. Educating prospects, sharing knowledge, etc. is nice but it only helps you sell. The method of communication you use is extremely important and can make your sales initiatives successful or not. In a nutshell, you should adapt to the way your prospects want to communicate with you—not the other way around. What do you think? {democracy:51} Read More

Accurate Costing Is Key to Profitability


Sustaining profitability in a landscape of volatile prices and exchange rates is difficult for even the best-run companies. One key challenge is to understand the real economic costs in your business and of your products so you can make accurate decisions about sourcing, substitutions, pricing, and logistics. Find out how to use the right costing methodology and have the right information—and the right analytical tools.

what is teleservices  Costing Is Key to Profitability Sustaining profitability in a landscape of volatile prices and exchange rates is difficult for even the best-run companies. One key challenge is to understand the real economic costs in your business and of your products so you can make accurate decisions about sourcing, substitutions, pricing, and logistics. Find out how to use the right costing methodology and have the right information—and the right analytical tools. Read More

Made2Manage (v.7) Is TEC Certified for Discrete Manufacturing ERP


Technology Evaluation Centers (TEC) is pleased to announce that Made2Manage (v.7.0) by Aptean is now TEC Certified for discrete manufacturing enterprise resource planning ( ERP) under the ERP Evaluation Center. Aptean was formed with the merger of CDC Software (CDC) and Consona Corporation (Consona) during the summer of 2012. The goal of Aptean is to deliver an exact-fit solution for specific

what is teleservices  an overall benchmark of what you can typically find on average across the discrete ERP market (i.e., the average solution).   Based on the comprehensive software comparison data that TEC possesses, Made2Manage ranks as a much stronger–than-average competitive solution against other products in the discrete manufacturing ERP solution space. As the above chart shows, the solution scores higher than the average solution in the Manufacturing Management, Inventory Management, Purchasing Management, Read More