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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 what is teleservices


The Proof Is in the ROI
A well-thought out, comprehensive ROI (return on investment) marketing and sales program is becoming a must in today's difficult business to business (B2B

what is teleservices  about their products. Not what they think (and hope) is the products' true nature and value, or what it was designed to be, but the real, bedrock truth. Digging takes effort, and you may not find what you thought was down there. But it's necessary, because you had better be able to prove any claim you make. Positioning depends on being able to make a promise that's unique, relevant, and credible. Most of the claims we see fail at least one of these tests. Generally, they lack uniqueness or credibility.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Marketing without Analytics: Is It Really Analytics?


You can have the best sales pitch in the world, but if you don’t know who your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results.

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Concept by Configure One Is Now a TEC Certified Quote-to-Order Solution


TEC is pleased to announce that Concept by Configure One is now a TEC certified quote to order (Q2O) solution and is available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.

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To Upgrade, or Not To Upgrade: That Is Not The Question-But How To Upgrade Is


Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.

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Developing a Collaborative Endpoint Security Solution: Why Perimeter Security Is Not Enough


Information security is more than just a technology. Two other areas also require consideration: processes and people. Each element is a critical point of the information security triangle, and a change in one area affects the other two. Download this white paper to learn how a collaborative approach to endpoint security can help ensure that your security solution is both comprehensive and effective.

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Sales Is from Mars, Marketing Is from Venus


There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice activated technologies, may be able to narrow this gap.

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The Best ACT! Is Still to Come


After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

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Is IoT Changing the Face of Omnichannel Retail?


Omnichannel retail has forever changed the face of retail. And now, another recent innovation, the Internet of Things, is poised to change the face of retail—once again. TEC CRM analyst Raluca Druta keys in on how she envisions this relationship to unfold in the preamble to the full discussion on the topic later this month on ERP Conversation Live.

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Jobscope Enterprise Edition Is Now a TEC Certified ERP ETO Solution


Technology Evaluation Centers (TEC) is pleased to announce that Jobscope Enterprise Edition (JEE) is now TEC Certified for enterprise resource planning engineer-to-order (ERP ETO) solutions under TEC’s Enterprise Resource Planning (ERP) Evaluation Center. To obtain TEC certification, Jobscope completed TEC’s detailed research questionnaire and went through a formal comprehensive demonstration of

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Where is Oracle in the Product Lifecycle Management Software Market?


Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development.

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Is Poor Project Management a Crime (EVMS and the Sarbanes-Oxley Act)


To comply with the Sarbanes-Oxley Act (SOX), businesses need to be forthcoming to shareholders. Earned value management system (EVMS) is a set of best business processes and tools for enterprise project planning and control. Early warning signals and reliable information from an EVMS helps management ensure that material changes in the financial condition or operations of projects are communicated as required by SOX.

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