X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 what is tier 1 tier 2 tier 3 support


Tier 1 vs. Tier 2 vs. Tier 3 ERP: What’s the Difference, Anyway?
In the software industry, at least in the enterprise resource planning (ERP) segment, there is an implicit understanding of what is meant by tier 1, 2, and 3

what is tier 1 tier 2 tier 3 support  an implicit understanding of what is meant by tier 1, 2, and 3 vendors. Though the distinction may seem obvious, definitions of software vendor tiers are sparse. Those that exist vary from source to source and are mainly based on the vendor’s clients’ company size, the number of the vendor’s remote business units, and the vendor’s annual revenue. Nonetheless, it seems that the very short list of tier 1 ERP vendors is always easy enough to identify. Or is it? Indeed, the most straightforward and

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

Evaluate Now

Documents related to » what is tier 1 tier 2 tier 3 support

Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 3


Part 1 of this blog series outlined Epicor 9 (a.k.a., Epicor ERP [evaluate this product]), Epicor Software’s next-generation converged product suite. A similar feat is yet to be accomplished even by mighty Oracle within Oracle Fusion Applications. The article also discussed Epicor’s accompanying “protect, extend, and converge” strategy for providing customers with a migration path choice at

what is tier 1 tier 2 tier 3 support  supply chain operations effectively. What these features perhaps do not do so well is overtly support customers’ corporate social responsibility (CSR )/ governance, risk management, and compliance (GRC ) initiatives or advanced strategic sourcing  plans. Epicor Advanced Quality Management (AQM ), which is an add-on module coming from Epicor Vantage , is effective at supplier conformance/compliance management and is a key element of Epicor’s overall production management and GRC capabilities. Epicor Read More

Tier 3 And Tier 4 ... Where Do You Go If You Don't Know, What You Don't Know.


If you are an executive in a Tier 3 or Tier 4 manufacturing company and you have wondered where to start, whom to call, what questions to ask, this article is for you.

what is tier 1 tier 2 tier 3 support  and 4-market space. So what is wrong with this situation? Software pricing has dropped; these products are pre-configured for smaller niche industries. Features previously available only to select few (extra large) are commonly available. The problem is long-term affordability and upkeep. Deployment of the larger Tier 1 and 2 products dwarf Tier 3 and 4 in deployment cost, complexity and ongoing support. Manufacturers in the Tier 3 and 4 market place should be careful not to be blinded by the false Read More

Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now?


Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application Integration in general and EAI in particular.

what is tier 1 tier 2 tier 3 support  Is It Now (And What Is It Now)? Part 1: What Is It Now? Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now? M. Reed - September 3, 2001 Summary Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application Integration in general and EAI in particular. A great many of the players have changed in the vendor arena, new terminology ( buzz-phrases like IAI, or Read More

PeopleSoft Internationalizes Its Mid-Market Forays Part 2: Challenges & User Recommendations


Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier 3 vendors might be in for a tough battle to defend their turf, especially as they are concurrently trying to expand and modernize their products with ever diminishing resources and wary prospects. PeopleSoft is undeniably a tenacious and persistent fighter able to endure the long hauls.

what is tier 1 tier 2 tier 3 support  options. Most importantly identify what needs are must have requirements and a timeline for additional components. Once identified, comparison-shop and use the related information to negotiate the best price for the solution. Among the more alluring selling points of Accelerated Solutions is the guarantee of on-time and under budget delivery, something that PeopleSoft implies can be accomplished in as little as 12 weeks. We are generally skeptical about bold promises of speedy, trouble-free implementa Read More

Why One Virus Engine is not Enough


There is no single antivirus engine on the market today that is the fastest and most effective at identifying viruses, spam, or other threats. According to a recent survey, 97 percent of organizations have antivirus software installed, yet 65 percent have been infected at one time or another since. One way to reduce the chance of virus infection is to install multiple antivirus scanners at the mail server level.

what is tier 1 tier 2 tier 3 support  One Virus Engine is not Enough There is no single antivirus engine on the market today that is the fastest and most effective at identifying viruses, spam, or other threats. According to a recent survey, 97 percent of organizations have antivirus software installed, yet 65 percent have been infected at one time or another since. One way to reduce the chance of virus infection is to install multiple antivirus scanners at the mail server level. Read More

Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

what is tier 1 tier 2 tier 3 support  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

what is tier 1 tier 2 tier 3 support  and Maintenance) Street , What Is the Value Proposition of Support and Maintenance? , What Are the Support and Maintenance Options? , and Alternative Software Support and Maintenance Options . Distinct Value Proposition Hence, being a third incarnation, or a step up in the evolution of a service provider (that is, PeopleSoft, TomorrowNow, and Rimini Street today), and having a proven management team that combines a long track record of delivery and exclusive focus on the needs of PeopleSoft, Siebel, and Read More

What Is EDI?


Electronic data interchange (EDI) is a general term used to explain computer-to-computer exchange of routine business documents, using an approved, standard format, without human intervention. Understanding your primary goal is vital when beginning to implement an EDI system. Find out how your business can run more efficiently and effectively with an EDI solution.

what is tier 1 tier 2 tier 3 support  Is EDI? Electronic data interchange (EDI) is a general term used to explain computer-to-computer exchange of routine business documents, using an approved, standard format, without human intervention. Understanding your primary goal is vital when beginning to implement an EDI system. Find out how your business can run more efficiently and effectively with an EDI solution. Read More

Axiom:1, Inc.


Axiom:1, Inc. is an independent consulting firm specializing in Business Process Assessment and Improvement. Our primary focus is in helping clients achieve operational efficiency of their strategic plan through the alignment of people, processes and technologies.

what is tier 1 tier 2 tier 3 support  1, Inc. Axiom:1, Inc. is an independent consulting firm specializing in Business Process Assessment and Improvement. Our primary focus is in helping clients achieve operational efficiency of their strategic plan through the alignment of people, processes and technologies. Read More

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

what is tier 1 tier 2 tier 3 support  remote-managed PeopleSoft applications. Actually, what Rimini Street is doing is really not that earth-shattering; rather, it is plain common sense. The firm is not trying to be a software vendor, but a focused system implementation (SI) and consulting firm that happens to sell its services under service contracts instead of mere break-fix arrangements. If the circumstances were different (that is, if the company was not perceived by Oracle as bottom-feeding and client-poaching), Rimini Street could in Read More

Is There a Magic Pill for Web Performance Problems?


The growth of sites and users on the Internet is beginning to create concerns about performance and the effects of any performance problems on E-commerce.

what is tier 1 tier 2 tier 3 support  There a Magic Pill for Web Performance Problems? Event Summary A recent study by Peter Sevcik of Northeast Consulting Services has raised the visibility of possible near-term problems with Internet performance. Sevcik studied Web-page delay both analytically and through experiments, the latter using data from Keynote Systems. He explains Web-page delay in terms of two parameters: Payload is the number of bytes a server sends to a browser for complete one page, and Turns are the number of times a browser Read More

Project Portfolio Management Tools: Which Approach is Best?


Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting "burned" by the unsuitable PPM tools that are being pushed in the marketplace.

what is tier 1 tier 2 tier 3 support  Portfolio Management Tools: Which Approach is Best? Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting burned by the unsuitable PPM tools that are being pushed in the marketplace. Read More

All Inclusive ERP: Full Support Without Increased Investment


While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some organizations, an ERP system is fully capable of supporting all their operations, even if they don’t know it. Read up on the benefits that SMB manufacturers have seen from ERP when they rely more heavily on the functionality contained within their ERP system, rather than extensions.

what is tier 1 tier 2 tier 3 support  Inclusive ERP: Full Support Without Increased Investment While ERP systems are intended to support a business from end to end, many manufacturers choose to support their operations with extensions to ERP. But for some organizations, an ERP system is fully capable of supporting all their operations, even if they don’t know it. Read up on the benefits that SMB manufacturers have seen from ERP when they rely more heavily on the functionality contained within their ERP system, rather than extensions. Read More

Is There a Magic Pill for Web Performance Problems?


The growth of sites and users on the Internet is beginning to create concerns about performance and the effects of any performance problems on E-commerce.

what is tier 1 tier 2 tier 3 support  There a Magic Pill for Web Performance Problems? Event Summary A recent study by Peter Sevcik of Northeast Consulting Services has raised the visibility of possible near-term problems with Internet performance. Sevcik studied Web-page delay both analytically and through experiments, the latter using data from Keynote Systems. He explains Web-page delay in terms of two parameters: Payload is the number of bytes a server sends to a browser for complete one page, and Turns are the number of times a browser Read More