The TEC Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as well as presentations and dynamic discussions. Part 1 of this series ran down the highlights on how disruptive innovations are changing the landscape of the wholesale distribution industry. This post recaps the panel presentation.
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stock the products, via what mode to ship the products, and how the customers want the products delivered, this presents both challenges and opportunities to wholesale distributors to enhance their capabilities to work with companies such as Staples, Amazon, and Walmart. Delivering Exceptional Customer Experiences—Sales and Service Jonathan Gross , vice president (VP) and general counsel with Pemeco Consulting , brought these and other insights to life with some distribution case studies focusing on