X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 when they


Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

when they  they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » when they

Strategy: What Digital Business Service Providers Mean When They Say It


Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists. DBSP strategists take over where the traditional consultancy process lets go. They serve largely in the operational strategic role by taking the business idea to the step of design and architect to achieve deliverable capabilities. But they also do more.

when they   Read More

Gosh, They Kill Partnerships, Don't They?


There is nothing new in the fact that software partnerships do not last long. While Commerce One would face serious consequences if there were a breakup with SAP, the bigger and better party would not be unscathed either. The partners may, therefore, stay together, for the children's sake.

when they   Read More

They Know When You Have Gas


A deal with the American Petroleum Exchange will allow members to have “up-to-the-minute” inventory data on their petroleum storage tanks.

when they   Read More

When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

when they   Read More

Stop Rolling the Dice When It Comes to Sales and Use Tax Audits


It’s great to be a high roller when you are visiting your favorite Las Vegas hot spot. But it’s not quite as rewarding when your entire business is at stake. Without even knowing it, that is the kind of high stakes gamble that many business owners are making when they fail to take adequate care addressing their sales and use tax liabilities. Read this white paper for 10 ways to improve your odds at the audit table.

when they   Read More

Evaluating HR Management Software: Five Key Factors that Should Guide Your Decision When Choosing an HRMS


As organizations look for more ways to increase productivity and profitability, human resources departments are being asked to provide more strategic input to executives. Doing so requires tools that improve access to timely, accurate information for enhanced business decision making. If you don’t have a human resource management system (HRMS), HR can end up spending too much time on repetitive day-to-day tasks like paperwork while struggling to deliver meaningful workforce insights.

The right HR management software can help the HR team increase control over employee data, optimize productivity, and take employee engagement to the next level. To find an HRMS that’s a good fit for your business, evaluate solutions with the five areas outlined in this guide in mind.

when they   Read More

Internationalization Services: Should You Go It Alone when Going Global?


If your firm is anticipating a steady stream of localization (“l10n”) projects in the near future, you’ve inevitably confronted the question of how to streamline and reduce the cost of such efforts. For technology firms with significant software components, the answer is often internationalization. Learn how to decide whether to farm out internationalization tasks to expert service providers or to keep the job in-house.

when they   Read More

BI Approaches of Enterprise Software Vendors


The need for business intelligence (BI) is real for all enterprise software users. It is rare to find a user who feels they get the information they need from their enterprise software system and even those who do want more. The need is not just reporting; they need business monitoring, analysis, an understanding of why things are happening. They need diagnostic tools.

when they   Read More

10 Questions to Ask When Choosing a Midmarket ERP Solution


You'll find a list of key questions you must ask in 10 Questions to Ask When Choosing a Midmarket ERP Solution.

when they   Read More

Managing Product Content for Omni-channel Commerce: Best Practices to Consider when Evaluating Commerce MDM Vendors and Solutions


In recent years, the rise of omnichannel commerce and proliferation of digital channels have precipitated seismic shifts in consumer behavior. Customers who might have previously been motivated by brand loyalty are now faced with a superabundance of shopping options and limited time to navigate them—a scenario that promotes more carefully considered purchasing decisions in response to precise desires and requirements. This paper explores the deepening relationship between product content and conversion, and offers strategies for using content to gain an intimate understanding of customer needs.

when they   Read More