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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 white papers on building cutomer relationships


Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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Documents related to » white papers on building cutomer relationships

Hanging on the Telephone: Antivirus Cold-calling Support Scams


Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security.

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Building the Business Case for Operational Marketing


Over the past few years, many marketing departments have been involved in selecting and deploying analytical solutions, building marketing databases, and implementing campaign management. These solutions have helped in some ways, but they do not help manage the marketing process or manage marketing assets and resources. Find out about how operational marketing applications can help you achieve more substantial benefits.

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Seven Steps to Building a High-Impact Learning Culture


Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in building an organizational culture that nurtures learning and helps employees live up to their fullest potential.

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Building the Customer-centric Enterprise


The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain.

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BI on the Go


Infographic: TEC recently surveyed more than 250 users of mobile business intelligence (BI) solutions to discover some of their common use practices with mobile BI applications, and their mobile BI requirements. See what they said.

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HR Analytics: Driving Return on Human Capital Investment


Organizations may be supported by workforce analytics to drive return on human capital investment today and into the future and to see the value the workforce delivers to organizational performance. This paper will introduces a human resources (HR) analytics offering and show how the increased power of having metrics and analytic insight can align core HR business processes with organizational goals and strategies.By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

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Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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Capitalizing on Change


Change management is an inherent part of software implementation. Ideally, you want new business processes and the software to support them. However, companies still often compromise, due to their implementation approach and technology limitations—resulting in needless expense. There is a more rapid approach to implementation and change management, with reduced risk, greater value, and lower total cost of ownership (TCO).

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Overcoming Challenges in Collaborative Manufacturing Relationships


Manufacturers today must respond quickly to ever-changing customer demands—while keeping costs low and efficiency high. How can original equipment manufacturers (OEMs) and contract manufacturers (CMs) effectively manage the demand-driven supply chain? A solution that increases your visibility of inventory planning and management throughout the supply chain can help reduce your response time. Learn more about the benefits.

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SMB Team On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

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