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ROI Case Study: Ultimus Workflow Suite
In the past few years, the number of county employees at the Prince William County Government in Virginia (US) has grown significantly, but with few additions

william snyder  employees at the Prince William County Government in Virginia (US) has grown significantly, but with few additions to the administrative staff. Prince William County needed a system that would help its agencies process personnel action forms (PAFs) more efficiently, reduce mistakes, limit paper use, and provide a central repository for PAFs. Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » william snyder


BLM-Buzzword Lifecycle Management
The management of buzzwords represents a significant area for improvement, for both buzzword users (BU) and buzzword consumers (BC). Buzzword lifecycle

william snyder  (BS). About the Author William Sheppard is a well-known and respected BI who has often been called the father of BW superiority (BS). As the father of BS, he has assisted many suppliers of technology in creating and leveraging a BLP, and continues to do so today. This BS leader is available as a speaker on the subject of BLM, and can be reached at BS@cox.net . Read More...
SSA Announces New Chairman/CEO in a Bid to Stop Its Agony
System Software Associates, Inc. (SSA), announced on September 14 that its Board of Directors has named Robert R. Carpenter, a highly-experienced executive in

william snyder  Carpenter succeeds the retiring William Stuek, the former IBM executive put in charge of SSA's turnaround several years ago. While Stuek was able to stabilize the company during his tenure, it has never regained its former industry position. Carpenter comes to SSA from systems integrator Origin B.V. (Eindhoven, the Netherlands), the IT arm of Dutch corporate giant Phillips, where he was president and CEO of Origin America (Murray Hill, New Jersey). While at Origin, Carpenter significantly increased both Read More...
Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

william snyder  year, but his replacement, William Conner, left after only a few months for the President and CEO post at Entrust Technologies. This is in addition to a raft of other Clarify executive defections. Finally, at the national CRM Conference held in Boston in June of this year, all of the players in the CRM space, big and small, were in attendance and showing their wares at the Vendor Exposition all except Nortel's Clarify. Clarify's notable absence was explained away by a presenter whose simple observation Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 1
A week before this past Thanksgiving holiday (US), I was invited by a long-term analyst relationship contact at SAP to listen to (via multimedia streaming) a

william snyder  theme by business theorist William Edwards Deming , who called the combination of technology-enabled business processes total quality management . Then came the Japanese-inspired Just in Time (JIT) theory and operational practices that have been around since the 1970s, but started getting worldwide PR traction in the late 1980’s and 1990s. Today we might be talking more about Lean Manufacturing (also not a new concept, but it might arguably be the newest of these few related and complementary Read More...
Supply Chain Shorts for the Week of June 17, 2013
Technology Evaluation Centers (TEC) brings you a roundup of recent news and happenings from around the supply chain realm. This is not your mother's supply

william snyder  Journal of Commerce ’s William Cassidy, on twitter as  @wbcassidy_joc ):  Top 5 e-commerce concerns of carriers and third-party logistics providers (3PLPs): 5) Exposure to liability—especially during home deliveries. 4) Inconsistency. Each order can be unique, and uniquely challenging. 3) Security at the delivery site. 2) How to make money-handling e-commerce shipments. 1) How to handle single-shipment deliveries. Composite Apps We caught up very recently with a longtime friend, Norm Katz, now Read More...
Proactive IT Managers Can Make a Difference
IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise

william snyder  Difference Featured Author - William R. Friend* - May 14, 2004 Introduction In the back of every CIO's mind at the time of the annual performance review are two questions: Do I run an IT shop that is aligned with the requirements of our business? and Are the IT projects we are doing generating an acceptable return on investment? In the short term, the more expedient CIO might just try to align IT results with the expectations of the CEO and assume that they are on track. However, from a strategic Read More...
RKLeSolutions
RKL eSolutions LLC was established and is comprised of the former Reinsel Kuntz Lesher IT Services Team and the acquisition of a Sage reseller based in New

william snyder  Phoenix, AZ and King William, VA. RKL eSolutions’ purpose is to provide and perfect the design, implementation, and support of advanced information systems that improve our clients’ business operations. We do this by providing consulting services and ERP systems with concentration on financial, distribution, manufacturing and CRM solutions. We provide IT infrastructure services and equipment to your company. In addition, we provide Remote DBA and customer application development on the Windows Read More...
Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions
Improving the decision process around inventory and supply chain flexibility will drive sustainable, measurable benefits in the near term that are

william snyder  Capabilities. 3 - Stevenson, William J., Production/Operations Management, Fourth Edition, (Irwin), p 6. Read More...
IQMS and IFS Going Strong (without Much Help from the Cloud)
These days when all the excitement seems to be coming from “social anything” and “cloud anything” gadgets, it is refreshing to see some tried-and-true

william snyder  new customers that include William Grant & Sons in the food & beverage industry and Toyo Denki Seizo in the manufacturing of electrical equipment for traffic, industrial and information technology.  The competition continues to be the usual suspects: SAP , Oracle, Microsoft Dynamics , Epicor, etc.  IFS’ customers are generally in highly regulated industries, with global operations that require tight integrations to specialized third-party applications where necessary.  It is important to them that Read More...
GE Comes to Lunch. Want to Guess Who the Appetizer Will Be?
General Electric announced the effective slicing of its General Electric Information Services company into two new business units to focus on E-commerce. The

william snyder  As IBM's senior V.P. William A. Etherington said during the announcement, It's not the big that will eat the small - it's the fast that will eat the slow. GE will have to act in Internet time to show major strength, and it must have a first-rate software offering. It would not be foolish for GE to evaluate whether Purchasing Expert will stand up against Ariba or Commerce One. If not, a different strategy might be appropriate. Attempting to partner with Commerce One (which we think unlikely) or to Read More...
The New Manugistics Faces A New Millennium
New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink of collapse, at least for the short

william snyder  independent under then CEO, William Gibson, through a leveraged buyout in 1986. Renamed Manugistics Group, Inc. in 1992, the company established a dominant position in the advanced planning and scheduling and transportation planning markets through successful integration of acquired technologies (such as ROVER Technology in 1991). Manugistics has witnessed its market position erode steadily over the last several years in favor of more vibrant players in the market, most notably i2 Technologies. While Read More...
New-world Value: The Strategic Impact of Business Application Suites in Today’s Corporate Environment
The concepts of return on investment (ROI) and total cost of ownership (TCO) have been used for decades in enterprise evaluations of IT investments, including

william snyder  including technology, explains CIO William Blausey. Now, Eaton is taking a tiny leap of faith on the benefits of SOA. We're developing some applications with SOA concepts, using Web services, says Blausey, who reports to Eaton's CFO, Richard H. Fearon. These preliminary SOA forays are not core or customerfacing applications, which are based on packaged solutions. We depend on our software providers to deliver those applications under a SOA architecture. We believe the moves they are making to build Read More...
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

william snyder  then joined seed investor William J. Warner, founder of Avid Technology, Inc. , and Wildfire Communications, Inc. , in backing Makana Solutions with equity financing. The money was used for product development and launch, geared to under-served small to midsized businesses (SMBs). By 2009, Makana had gained 200 customers and enough industry radar screenage to be singled out by Gartner as a “ Cool Vendor ,” for what that’s worth. Ex-CEO Liz Cobb (who was also the founder and president of Makana Read More...
RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

william snyder  and President) and Dr. William Nelson (Chairman) had prior experience in CRM and IT in general from various sources like KPMG Peat Marwick , Geac , and, Harris Data . RTI's application represents a functionally comprehensive package at a low price that could give them a head start in a highly competitive mid-market. Product Definition RTI's product suite comes in three distinct flavors: CustomerFirst , SalesFirst and WebFirst . The CustomerFirst suite is a support management and defect tracking system Read More...

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