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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 winrunner faq


TIBCO BPM
TIBCO@ Staffware Process Suite is a suite of application modules designed to provide business users and IT staff with collaborative tools to create end-to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Why Your Organization Needs Succession Planning


Succession planning is not a new concept—so why are so many companies not actively planning for the replacement of key positions, and risk losing valuable expert knowledge and skills with the imminent retirement of their leaders? Part of the problem may lie in not being well versed in the topic. TEC human resources (HR) analyst Sherry Fox addresses some FAQ so you can see the value of succession planning for your organization.

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Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)


According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment. Rather than hiding in a cave and waiting for the calamity to pass, some creative business software companies and individuals have been coming up with new value propositions to solve real problems for their customers. Perhaps

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Saba Software: All about People (Cloud) - Part 1


The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe, SuccessFactors, Jive Software, SocialText, OpenText, Yammer, and Cisco Systems, to name only a few well-established providers (in addition to the plethora of innovative startup companies that one could encounter there). There were also some notable

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ReadyGo WCB + Suite


Content experts may use ReadyGo Web Course Builder's wizard-like interface to create a e-learning courses that include navigation, chapters, pages, exercises, tests, glossaries, FAQ, and help. The tool runs on Windows 95, 98, 2000, XP, or NT. Producing courses in standard HTML and JavaScript, which make it easy for students using standard Web browsers to take courses. No special technology is needed to serve a ReadyGo course; courses reside on a CD, hard drive, intranet, extranet, or Internet web server. All courses produced meet standards including AICC, SCORM, XML, and ADA/508 for blind-readers. ReadyGo's Server Side Testing works with ReadyGo WCB. SST provides student registration, tracking of test and survey questions, and the creation of certificates of completion. Course creators can choose to pre register students or let students self register. Each time a student takes a test all test information is saved including answers to each test question. Course creators can choose to randomize test/survey questions or have test/survey questions chosen from a pool of questions. Student information can be viewed via a series of on-line reports or downloaded in a comma-separated file into Excel or a database.  

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RedPrairie and JDA Software Merger, Part One: What’s (Not) to Like?


My blog series in 2009 entitled “A Tale of a Few Good SCM Players” talked at great length about RedPrairie Corporation, JDA Software, and Manhattan Associates, including their corporate history and acquisitions. The general feeling at the time was that hardly any of these three great supply chain management (SCM) software companies would remain independent in the

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Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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Maintenance Connection


Maintenance Connection delivers a web-based maintenance management (or CMMS) solution including work order tracking, preventive maintenance/PM software, asset management, inventory tracking, procedure library, labor scheduling, and service requests. With a rich user interface and technology platform, Maintenance Connection is able to leverage the demand from maintenance organizations. Based in Davis, CA, USA, Maintenance Connection actively markets and implements their flagship product in the US and worldwide.

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Red Hat Feeds on Mobile


Red Hat announced its intent to acquire FeedHenry, an Irish enterprise mobile application platform provider, for €63.5 million (US$81.9 million) in cash. The acquisition enables Red Hat to support mobile application development in public and private cloud environments.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? Part Two: Challenges and User Recommendations


The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future for smaller CRM vendors?

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Taming the SOA Beast - Part 1


Certainly, I admit to not being a programmer or a techie expert (not to use somewhat derogatory words like “geek” or “nerd”) per se. Still, my engineering background and years of experience as a functional consultant should suffice for understanding the advantages and possible perils of service oriented architecture (SOA). On one hand, SOA’s advantages of flexibility (agility), components

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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