This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.
for corporate wide selection. Wireless support, availability of applications, and communication compatibility may play a major part, particularly in data exchange issues. For example, I discovered Windows NT 4.0 does not support USB and infra-red synchronization, which meant having to pay for an additional serial link cable. As knowledge builds, this kind of information can be easily captured in a knowledge base for future users. Hopefully they will then avoid the pitfall, though it would not have