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 wireless knowledge


The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

wireless knowledge  US$15m it paid for wireless infrastructure provider Sendia in 2006 . A somewhat strange aspect of the acquisition was that InStranet has mostly (over 75 percent of its clients) been a traditional, on-premise software provider, with the rest being hosted in a single-tenant mode. These modes of operation have been exactly the opposite of the “No Software” mantra of Salesforce.com. InStranet has also sold its KM products primarily to European telecommunications and financial service providers that have

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

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Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Outsourcing, Applications Software

This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include software development; software maintenance; software reengineering/rearchitecting; porting software to a new platform; defect correction and bug fixing; and software testing; etc. Application areas could include core applications, enterprise applications, web applications, integration between applications, mainframe applications, desktop applications, wireless applications, software packages, and games. 

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Documents related to » wireless knowledge

The Power of Knowledge -- Knowledge is Power (Part 2)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been offered by Servigistics. Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM, is designed to meet the requirements of the technical

wireless knowledge  call center agent, and wireless) and in multiple languages simultaneously. The SKM’s Knowledge Advisor (described later) can be set up to provide a way for the knowledge base to be queried in many languages. By translating the words in the domain model, this would allow a user to type in his or her searches in one of the languages and he or she would be walked through the same guided-search process. Although not all of the solutions might be translated into the user’s language of choice, Read More

A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial


This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.

wireless knowledge  for corporate wide selection. Wireless support, availability of applications, and communication compatibility may play a major part, particularly in data exchange issues. For example, I discovered Windows NT 4.0 does not support USB and infra-red synchronization, which meant having to pay for an additional serial link cable. As knowledge builds, this kind of information can be easily captured in a knowledge base for future users. Hopefully they will then avoid the pitfall, though it would not have Read More

WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami


Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers (DBSPs) are scrambling to get ready. Users should be thinking now about the impact on their digital business.

wireless knowledge  telecom companies' broadband and wireless services expansion plans at this point. Users who are ready to move forward with their projects early in the game have a distinct advantage. Large Companies Large companies should certainly be looking at the opportunities posed by Telecom company expansions now - and where they are expanding and providing integrated services wireless/broadband services - and the opportunities it may have on cost cutting and business efficiencies on longer-term operations, as well Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

wireless knowledge  selected topics in Telecommunications; Wireless/Mobile Communications; Consumers, Media & Entertainment; and Information Technology Hardware, Software & Services. Decision Instruments Yankee Group offers a full portfolio of technology and market forecasts, trackers, surveys, and total cost of ownership (TCO), return on investment (ROI), selection and migration tools. Decision instruments provide our clients the data required to compare, evaluate or justify strategic and tactical decisions a hands-on Read More

The Power of Knowledge -- Knowledge is Power (Part 1)


The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your

wireless knowledge  KM tool via a wireless device and identify the problem using case-based reasoning that handles problems’ descriptions. Some case studies have proven that service KM can reduce troubleshooting time by solving issues once and making the resolutions available across the service organization – almost like a collective consciousness aligning everyone in the service operation. Enter Servigistics’ Service Knowledge Management (SKM) This brings me to Servigistics , a privately-held company headquartered in Read More

Quote-to-order: The Major Players in the Manufacturing Arena


The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive advantage.

wireless knowledge  to-order: The Major Players in the Manufacturing Arena Quote-to-order (Q2O) configurator technology has been helping manufacturers improve their productivity by shortening lead times, eliminating the possibility of order errors, and reducing the need for training costs and expertise of the various design and service personnel (please see Q2O Systems: Solutions for Quotation Management and Pricing Configuration ). For more background, please see The Basics of Quote-to-order Systems , The Complexities Read More

Wireless Increases Shoppers’ Happiness Index


Retailers today need to acquire ability to quickly adapt to changing market conditions or customer trends. They also need to plan for the future. One technology that can assist retailers is wireless. Wireless technology can be used not only to address business problems such as quick price changes, but can also help retailers make internal operations more efficient. They need a comprehensive wireless strategy that supports all aspects of the retail organization, from store operations, to warehouse or distribution centers, to corporate offices. Download this white paper to learn more.

wireless knowledge  assist retailers is wireless. Wireless technology can be used not only to address business problems such as quick price changes, but can also help retailers make internal operations more efficient. They need a comprehensive wireless strategy that supports all aspects of the retail organization, from store operations, to warehouse or distribution centers, to corporate offices. Download this white paper to learn more. Read More

3 Countries Open the Gate


EC-Gate creates a wireless vertical marketplace to enable B2B e-commerce. The first of several wireless virtual communities were unveiled at three international conferences in the Netherlands, Brazil, and Canada.

wireless knowledge  launch of their Business-to-Business Wireless ASP (WASP) during the Bouw-RAI exhibition in Amsterdam, the AmericasTelecom conference in Rio de Janeiro, and the ITAC Procurement conference in Ottawa. Through its alliance with Ericsson and Telfort, EC-Gate has created a wireless cybermarket for the Dutch construction industry, EC-Bouw. Leveraging the Internet, EC-Gate provides its community of trading partners with a collaborative commerce solution. EC-Gate's solution enables B2B transactions within multipl Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

wireless knowledge  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional Read More

Uncovering Insight Hidden in Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge


With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. Find out how IT professionals can gain a better understanding of how to integrate key information from text-based sources, such as forms, e-mail, blogs, and research into their data warehouse environment to enhance BI.

wireless knowledge  Insight Hidden in Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. Find out how IT professionals can gain a better understanding of how to integrate key information from text-based sources, such as forms, e-mail, blogs, and research into their data warehouse environment to enhance Read More

Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers


The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge management strategies across the enterprise—before it’s too late.

wireless knowledge  the Loss of Knowledge Capital: A Business Fix for Manufacturers Manufacturers are in danger of losing significant knowledge capital. Natural employee attrition, such as departures or layoffs, inevitable retirement, and the brain drain are contributing to an exodus of knowledge. Manufacturers should introduce efficient and effective knowledge management strategies across the enterprise before it's too late. By creating a repository of knowledge capital, manufacturers can increase productivity by Read More

Who Else is Using Your Wireless Network?


Information technology (IT) security industry experts continue to warn us that wireless networks have significant vulnerabilities. Taking precautions is a smart way to mitigate risks. Relevant Technologies tested Wireless Watch Home 2.0 (WWH) to evaluate its claim as an effective and affordable intrusion detection system (IDS) for home wireless networks.

wireless knowledge  Else is Using Your Wireless Network? Executive Summary Information technology (IT) security industry experts continue to warn us that wireless networks have significant vulnerabilities. Taking precautions is a smart way to mitigate risks. Relevant Technologies tested Wireless Watch Home 2.0 (WWH) to evaluate its claim as an effective and affordable intrusion detection system (IDS) for home wireless networks. Background on Wireless Security Wireless networks are inherently insecure. If you haven't put in Read More

Verification Tools for Wireless Broadband Systems


Wireless broadband systems are becoming ever more complex at an unprecedented pace. Verification of such an intricate system in a short development cycle is a challenging and tedious task. This white paper throws light on the need for automated test frameworks required for a wireless broadband system. It discusses two approaches that can help accelerate the verification process of physical layers and higher layers respectively of the protocol stack in wireless broadband systems.

wireless knowledge  Tools for Wireless Broadband Systems Wireless broadband systems are becoming ever more complex at an unprecedented pace. Verification of such an intricate system in a short development cycle is a challenging and tedious task. This white paper throws light on the need for automated test frameworks required for a wireless broadband system. It discusses two approaches that can help accelerate the verification process of physical layers and higher layers respectively of the protocol stack in Read More