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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

word media  SM networks. Recommendation 3: Word-of-Mouth Advertising (Make more FANS) If you are currently gathering customer service feedback, we suggest that you maximize the value of your highly satisfied customers by providing them with SM links at the end of your customer satisfaction survey. These links will give them an easy way to share (on various social media sites) the positive experiences they had with your company. This helps you to empower people to become advocates of your brand. The easier it is for t

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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BI Principles for Another Kind of Intelligence


Traditional business intelligence (BI) and analytics applications aim to support the decision-making process of a company. By analyzing large amounts of data, most BI applications provide the means for making business-oriented decisions. This includes studying the data from the perspective of improving the business and generating more business. Most intelligence applications follow

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Protecting Your Employer Brand Online: How to Avoid Negative Social Media and Reviews


It doesn’t matter how large or small a company is or the strength of its in-office firewall. It also doesn’t matter how much money an enterprise pours into its social advertising campaign or how many socially connected bells and whistles a new applicant tracking system has.

Yes, advertising and PR are important. However, at the end of the day, people are going to trust their friends, peers, and online reviews when it comes to finding their next job. If a company doesn’t make sure that it’s a word-of-mouth-worthy employer of choice, no carefully planned Twitter hashtag strategy will save it.

This white paper looks at how social media can make or break a business, and how it’s often not the social media that’s in a marketing department’s control. It’s the social media that happens organically around a brand, from customers, potential candidates, and, yes, even employees.

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Saba Introduces Recruiting@Work


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Is Social Media Going to Kill Sales Cold Calling?


Are you still using cold calling for sales? Do you have a strategy when approaching potential customers over the phone or is it mostly a shot in the dark? Are you aware that you can use social media for sales, which has advantages over cold calling? In order to answer these questions, let’s take a look at how cold calling and social media can help you with three of the most important rules of

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1105 Media, Inc.


1105 Media provides business-to-business research and media content, focusing on technology, products, policy, regulation, and news.

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Social Media Today LLC


Social Media Today is an online community for professionals in public relations, marketing, advertising, and other fields. The community’s content is contributed by members.

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Social Media as a Customer Support Channel: Best Practices


So far, most enterprises have only addressed the opportunities for using social media in marketing. They have adapted their marketing strategies to benefit from the new revenue and branding opportunities provided by social media.

But in order to create a cohesive customer experience strategy and connect data across departments, enterprises need to include social media response in their customer service function. Agents should be empowered to handle interactions in social media, and to escalate to other channels where necessary.

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Social Media and the Future of Business


The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business organization? How can they be used and leveraged? And why are they valued? This research paper answers these questions and more, concluding that a social media platform can be economically valuable to an organization only if it generates information that either improves the reliability of existing information or is new information. Learn more. Download now.

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