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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

word media  SM networks. Recommendation 3: Word-of-Mouth Advertising (Make more FANS) If you are currently gathering customer service feedback, we suggest that you maximize the value of your highly satisfied customers by providing them with SM links at the end of your customer satisfaction survey. These links will give them an easy way to share (on various social media sites) the positive experiences they had with your company. This helps you to empower people to become advocates of your brand. The easier it is for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Future of MOOCs—Repurposing for Enterprise Learning?


A variety of massive open online courses, commonly referred to as MOOCs, are available to individuals worldwide. While the long-standing impact of MOOCs on enterprise learning may be obvious, TEC’s research analyst Raluca Druta predicts that enterprise learning itself will have a huge impact on the design and development of MOOCs in the future. But here’s a word of caution for the repurposing of MOOCs.

word media  certain work-specific skills. A Word of Caution I stated in another blog discussing context engines , that I strongly believe that people need working skills and that education should keep up with the job market to a certain extent. However, if education becomes only about shaping thinkers that can perform certain jobs or certain tasks at work, I would like to raise a flag about the future development of MOOCs. As MOOCs represent an emerging technology/service and it is likely that they will become a stro Read More

How Missing Metadata Affects Text Optimization


When portable document format (PDF) documents are used for medical records, insurance policies, judicial statements—or anywhere that timely and efficient processing of documents is required— inaccurate or illegible characters are unacceptable. Learn how missing or incorrect metadata affects onscreen text rendering in PDF files, and find out how to minimize or prevent the effects of missing metadata.

word media  Metadata HTML | Metadata Word | Meta Tags | Metadata Resources | Questions Metadata | Metadata Platform | Concept Metadata | Metadata Formats | Metadata Encoding | Protocol Metadata | pdf Portable Data Format | pdf Meta Data | pdf Best Metadata | pdf Content Metadata | pdf Core Metadata | pdf File Metadata | pdf Finding Metadata | pdf Media Metadata | pdf Metadata | pdf Metadata Code | pdf Metadata Creation | pdf Metadata Definition | pdf Metadata Description | pdf Metadata Element | pdf Metadata Files | Read More

BI Principles for Another Kind of Intelligence


Traditional business intelligence (BI) and analytics applications aim to support the decision-making process of a company. By analyzing large amounts of data, most BI applications provide the means for making business-oriented decisions. This includes studying the data from the perspective of improving the business and generating more business. Most intelligence applications follow

word media  different sources (text, PDF, Word documents, etc.) and help them to publish, mine, and interpret the data to gain knowledge and understanding from it. By applying Cirilab’s proprietary algorithm and technologies, users can perform search operations to provide navigable “Knowledge Views” of content to identify relations and patterns within the content. Cirilab offers products for individual consumers : Cirilab Speed Read—a rapid read application that creates a navigable view of any document, ident Read More

Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

word media  is just a buzz word used to set some CRM products apart from their competitors, without being different from regular CRM. In a future blog post, I will describe how I see a true social CRM, but in the mean time I welcome your comments. Read More

Real Media Goes To Market


Internet advertising firm Real Media has decided to file for an IPO, at last joining its major competitors, DoubleClick and Engage.

word media  Media Goes To Market Event Summary Real Media (NASDAQ: RLMD proposed) has been in the Internet advertising business as long as anyone. But, unlike its competition it has remained a private company, with 71 percent owned by a print advertising filer, PubliGroupe, and 12 percent by a subsidiary of Advance Publications. The company has now chosen to go with an initial offering of up to $75 million of its common stock. The proceeds of the offering are intended for general corporate purposes. These include Read More

Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply


Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them.

word media  Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are Read More

Social Media and the Future of Business


The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business organization? How can they be used and leveraged? And why are they valued? This research paper answers these questions and more, concluding that a social media platform can be economically valuable to an organization only if it generates information that either improves the reliability of existing information or is new information. Learn more. Download now.

word media  Media and the Future of Business The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business organization? How can they be used and leveraged? And why are they valued? This research paper answers these questions and more, concluding that a social media platform can be economically valuable to an organization only if it generates information that either improves the reliability of existing information or is Read More

Make Better Decisions with Social Media Analytics


Learn how IBM Social Media Analytics can help you improve marketing, customer service, product development, and human resources, with a deeper, more personal understanding of your target audience.

word media  Better Decisions with Social Media Analytics Learn how IBM Social Media Analytics can help you improve marketing, customer service, product development, and human resources, with a deeper, more personal understanding of your target audience. Read More

Three Ways to Improve Employee Engagement and Productivity with Social Business Media


The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use.

word media  Ways to Improve Employee Engagement and Productivity with Social Business Media The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use. Read More

King Fish Media


King Fish Media creates marketing programs. The company’s work includes content development, publishing, social media campaigns, marketing research, webcasting, and corporate events.

word media  Fish Media King Fish Media creates marketing programs. The company’s work includes content development, publishing, social media campaigns, marketing research, webcasting, and corporate events. Read More

The Intelligence of Social Media (Part 1)


According to Wikipedia, “social media is online content created for people using highly accessible and scalable publishing technologies.” These days, networking is very different than it was in the past. A lot of social media services like Twitter, Facebook, LinkedIn, personal blogs, wikis, podcasts, and other types of media content generate big volumes of data. But more importantly, people

word media  by adding “metadata” as keywords. This metadata enables text to be categorized and shared through the Web in a process called “collaborative tagging.” Collaborative tagging has enabled people’s sentiments to be measured. The Structure of Collaborative Tagging Systems by Scott A. Golder and Bernard A. Huberman , provides a very interesting and accurate tagging classification system that helps clarify what sentiment analysis is based on. According to Golder and Huberman, tags can be useful to Read More

How Social Media Is Revolutionizing the Apparel Industry


In just a few short years, social media has revolutionized the way people communicate and share information. For apparel companies, going social is no longer an option; it is a strategic business element that provides them the opportunity to collect detailed information on users and their habits, elicit real feedback and suggestions, and refine their offering and messaging to better suit user demands.

word media  Social Media Is Revolutionizing the Apparel Industry In just a few short years, social media has revolutionized the way people communicate and share information. For apparel companies, going social is no longer an option; it is a strategic business element that provides them the opportunity to collect detailed information on users and their habits, elicit real feedback and suggestions, and refine their offering and messaging to better suit user demands. Read More

Creating Media-rich Online Courses for Thousands of Customer-service Employees


When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives. The company chose SumTotal ToolBook authoring software to create media-rich online courses integrated with SumTotal Learning Management to deliver training and track results.

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Case Study: Deluxe Media Services


Deluxe Media Services supplies the world’s best-known film, music, and games companies with solutions for manufacturing and distributing packaged media. But in each country where Deluxe has operations, it was using a different electronic data interchange (EDI) provider and value-added network to exchange critical business documents. Learn about the problems this caused, and the EDI solution Deluxe chose to solve them.

word media  Study: Deluxe Media Services Deluxe Media Services supplies the world’s best-known film, music, and games companies with solutions for manufacturing and distributing packaged media. But in each country where Deluxe has operations, it was using a different electronic data interchange (EDI) provider and value-added network to exchange critical business documents. Learn about the problems this caused, and the EDI solution Deluxe chose to solve them. Read More