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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 workforce competencies


Unlocking the Value of Competencies: A Look at Competency-based Management
Does your company know the competencies it has and those it needs to support business growth? TEC analyst Sherry Fox looks at how a competency-based approach

workforce competencies  competency-based management approach to workforce development. This is done by first identifying the unique combination of knowledge, skills, abilities, attitudes, characteristics, and competencies required to effectively perform a specific role within an organization and then organizing them into a competency model/profile (also called a competency dictionary or competency set/group). Filling an organization’s competency library with characteristics that are key to progression within the organization

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Talent Management

Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. 

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Documents related to » workforce competencies

Case Study: Save the Children


Save the Children needed to build a leadership team and an engaged workforce with the right competencies. They decided on an integrated approach to talent management that included competency modeling, performance management, learning management, and succession planning solutions. Learn how it allowed the organization to develop a leadership pipeline, enhance skills, and create a more engaged workforce.

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Competency Management: the Compass for Strategic Talent Management


This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate, and retain employees. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations, and business reengineering.

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Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction


Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read the case study.

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The Modern Approach to Workforce Planning: Best Practices in Today’s Economy


Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven workforce questions. As a result, many companies are currently operating in crisis mode, reacting to economic turmoil by downsizing their workforce. Find out how you can use workforce analytics for strategic workforce planning.

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Latest Release of Kronos Workforce Ready, Replete with Enhancements


Kronos has announced the latest release of its cloud-based Kronos Workforce Ready workforce management (WFM) suite for small and midsize businesses (SMBs). Workforce Ready came from Kronos’ late 2012 acquisition of SaaShr, and the SMB cloud business at Kronos has been on a tear of late

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TEC Certification Complete for Tenrox Project Workforce Management


TEC recently completed certification of Tenrox’s project management software Project Workforce Management. Download the report now for a detailed analysis of the software’s strengths and weaknesses. While we previously certified the software in the context of project portfolio management software for professional services automation (PPM for PSA), this latest certification allows TEC

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Reporting & Workforce Intelligence e-Guide for HR


With the right reporting and business intelligence tools, HR can help provide visibility into the company’s workforce, leading to improved financial results and sound, fact-based human capital management decisions. By looking beyond soft measures, you can identify what factors contribute to the company’s success, as well as areas that may be negatively impacting long-term goals, and even begin to forecast future workforce trends. This e-guide outlines reports and tools that HR professionals can turn to when delivering data to executives, as well as tips for more effectively utilizing workforce data for better human capital investment decisions.

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Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

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CAPTure Workforce Planning


CAPTure Workforce Planning software uses internal data, plus demographic, educational and other trends, to identify talent challenges. CAPTure uses information from a wide range of sources—human resources (HR) information systems, data warehouses, the Bureau of Labor Statistics, universities, best practices, and organizational expertise—from executive strategy and HR specialist insight to line manager understanding.  

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Workforce Data in the Boardroom—Communicating Metrics to Boards of Directors


Technology plays an integral role in enabling businesses to have access to insightful analytics. By providing metrics on core workforce facts, workforce financials, productivity and performance, talent development and succession and human capital risk, companies are able to identify those 10-15 metrics most important to business goals. This will enable them to present the Board of Directors with a comprehensive and concise story of workforce capabilities.

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