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A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

workforce virtualization  Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More
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Documents related to » workforce virtualization


A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

workforce virtualization  weeks; from one homogenous workforce to workforces composed of different groups, each with its own business rules, or work that is fully or partially subcontracted to third parties; from proactive to reactive work; and much more. And now, we have also added shift scheduling (rostering) to the spectrum of challenges that we handle. All its products are configurable via visual dialogs, designers, and wizards—which supports the suite’s high flexibility and expressive power and eases maintenance (e.g., Read More
KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility
Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very

workforce virtualization  Next-Gen User Experience & Workforce Mobility Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s  annual user conference: KronosWorks 2010 . That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some  background, here is Ventana Research ’s report from the previous conference, KronosWorks Read More
JDA FOCUS 2012: A Real-time Cloud to Serve the “Connected Consumer”
It seems JDA Software, a leading supply chain management (SCM) solution vendor, is just a short step away from being able to manage the entire SCM process

workforce virtualization  Retail Solutions (now JDA Workforce Management ) product for some of those capabilities. JDA admits the lack of its own WMS, but the vendor points out that hardly any retailer will have all of the products from the same vendor, and the lack of WMS capabilities might be moot if you know how to integrate. Single-vendor retail SCM solutions are not currently feasible—traditionally, retailers have preferred some level of customization and have strong in-house integration teams. Since retailers are used to Read More
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

workforce virtualization  major components of the Workforce Central solution to identify and resolve system issues before they appear. Kronos on-premise customers on older product releases can save money by upgrading to the 6.2 and 6.3 releases if only by cutting down on the number of servers via virtualization and 64-bit support. Still, currently only about 10 percent of Kronos’ customers are on the 6.2 release. Handling chronic illnesses is mainly based on following rules—state and federal rules, such as short- and Read More
Securing Your Mobile Workforce
This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular, a variety of hosted services. It

workforce virtualization  Your Mobile Workforce This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular, a variety of hosted services. It also provides advice, best practices, and insight on how to create security and management policies for a distributed workforce. Read More
Virtualization: Optimized Power and Cooling to Maximize Benefits
Virtualization is a leap forward in data center evolution. It saves energy, increases computing throughput, frees up floor space, and facilitates load migration

workforce virtualization  Optimized Power and Cooling to Maximize Benefits Virtualization is a leap forward in data center evolution. It saves energy, increases computing throughput, frees up floor space, and facilitates load migration and disaster recovery. Optimizing your power and cooling infrastructure is an essential step in realizing the full potential of virtualization. Find out why optimized infrastructure is so important, and how you can reap the full rewards of virtualization. Read More
Proactive Dispatch in Field Service Exception Management for an Effective Mobile Workforce
In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you

workforce virtualization  for an Effective Mobile Workforce In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. The plan is really only the plan at the start of the day. Because there are exceptions all the time. Read More
Virtualization and Disk Performance
The recent explosion of virtualization as a technology coincides with the trend of consolidating systems on to less, but more powerful, hardware. With more

workforce virtualization  and Disk Performance The recent explosion of virtualization as a technology coincides with the trend of consolidating systems on to less, but more powerful, hardware. With more robust hardware, consolidation makes cost-effective sense. And given the reduced management overhead and more efficient hardware use, virtualization makes a great deal of sense indeed. However, it’s also important to be aware of its dangers. Read More
The Top Five Virtualization Mistakes
How can you get the most out of your virtualization project and avoid the common mistakes made by many businesses? By adopting a strategy that’ll allow you to

workforce virtualization  Top Five Virtualization Mistakes How can you get the most out of your virtualization project and avoid the common mistakes made by many businesses? By adopting a strategy that’ll allow you to be free of risk and save on your pocketbook. Don’t let your virtualization project become another implementation failure; make it a success. Sensitizing yourself to the five mistakes common to many enterprise virtualization implementations is a good place to start. Read More
Increase Your Talent IQ: Stop Guessing and Start Making Smarter Decisions about Your Workforce
How much insight do companies truly have into their workforce? Too many organizations rely on assumptions versus facts when it comes to talent. Others simply

workforce virtualization  Smarter Decisions about Your Workforce How much insight do companies truly have into their workforce? Too many organizations rely on assumptions versus facts when it comes to talent. Others simply have no reliable means of gaining better data and insight into the fitness and capabilities of their people. Read More
10 Things to Consider in Your Mobile Workforce Management Strategy
There are a lot of things to think about when evaluating your mobile workforce management strategy. And because your strategy impacts so many areas, it can be

workforce virtualization  Consider in Your Mobile Workforce Management Strategy There are a lot of things to think about when evaluating your mobile workforce management strategy. And because your strategy impacts so many areas, it can be hard to know where to begin. To get you started, here are 10 things to consider when evaluating your mobile workforce management strategy. Read More
Reporting & Workforce Intelligence e-Guide for HR
With the right reporting and business intelligence tools, HR can help provide visibility into the company’s workforce, leading to improved financial results and

workforce virtualization  & Workforce Intelligence e-Guide for HR With the right reporting and business intelligence tools, HR can help provide visibility into the company’s workforce, leading to improved financial results and sound, fact-based human capital management decisions. By looking beyond soft measures, you can identify what factors contribute to the company’s success, as well as areas that may be negatively impacting long-term goals, and even begin to forecast future workforce trends. This e-guide outlines Read More

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