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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 writing rfp customer service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Documents related to » writing rfp customer service

4 Essential Components for Successful Sales


Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within their own sales force. Often sales professionals don’t have the proper skills or tools needed to be successful. But by integrating the four sales process components, they’ll be able to capture information that can be used to place them high above the competition.

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Gibson Consulting Group, for Katy Independent School District (ISD)


To select a new enterprise resource planning (ERP) system, Katy Independent School District (Katy ISD) turned to Gibson Consulting Group to manage the project’s complexities. Gibson partnered with TEC, taking advantage of the eBestMatch decision support system (DSS). Find out how TEC and Gibson helped Katy ISD reduce the cost and duration of the selection project, and deliver a compelling business case to stakeholders.

writing rfp customer service  Group.   Reading ''n'' Writing ''n'' ERP: The Challenge of Software Selection Projects for ISD For many independent school districts, one of the biggest challenges of a major software project is the ongoing lack of funding for technology. Schools must place a higher importance on instruction, and therefore instructional technology, than on other types of technology (such as infrastructure or ERP systems), according to Ali Taylan, chief technology officer (CTO) at Gibson Consulting Group. Although Katy ISD Read More

Infor24: Demystifying Infor’s Cloud Strategy - Part 2


Part 1 of this blog series started with the assertion that cloud computing is reaching mainstream adoption in the enterprise applications space. Indeed, virtually all renowned independent software vendors (ISVs) already offer or plan to offer some or all of their products as a service (on-demand software). My blog post then expanded onto some cloud computing definitions and nuances, to

writing rfp customer service  its cloud strategy in writing and at its staff’s leisure . What follows are my prodding questions and Infor’s official answers (courtesy of Brian Rose, VP of Cloud Solutions): PJ : Is there any meaning behind Infor24 (i.e., why not 24x7 )? Infor/BR : Infor24 simply means that it is available all the time. The name is also in line with our  online support branding, Infor365 . PJ : What is Infor''s approach to single-tenant, multi-tenant, private cloud, public cloud, hybrid cloud, “software + Read More

Finding the Key to Small Manufacturer's Profits - Part 2


Part 1 of this blog series discussed the genesis of ProfitKey International, one of the longest-standing enterprise resource planning (ERP) providers for small to midsize discrete manufacturers that has never been merged with another peer product. After the protracted bankruptcy saga of its former parent company, HALO Technology Holdings, ProfitKey was recently bought out by Phoenix Asset

writing rfp customer service  electronically rather than manually writing out a tedious report or document. Thus, user confidence in the integrity of the data flow is very high. RRM has some workflow-based flexible logic in a couple of modules. For instance, the engineering change management (ECM) module lets the authorized user define a sequence of other users and steps in the process. For example, upon the release of a suggested engineering change, the process will start at person one, wait for approval, then go to person two, etc. Read More

The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

writing rfp customer service  Management Software Price | Writing a Warehouse Management System RFQ | Read More

4 Steps to Choosing the Right Device for Field Service Mobility


Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs.

writing rfp customer service  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More

Selecting Field Service Management Software


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

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Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

writing rfp customer service   Read More

Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

writing rfp customer service  IBM, customer analytics, marketing, customer data, business analytics, customer relationship, customer retention, customer loyalty, customer service Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

writing rfp customer service  After-sales service,after-sales profit margins,spare parts management,enterprise service management,service parts,service parts cost,service parts pricing model,supply chain management,SCM,manufacturing industry,revenue enhancement,parts optimization,inventory cost reduction Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

writing rfp customer service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

writing rfp customer service  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More

Customer Communications Management: Maximize CEM Results with Interactive Content


Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

writing rfp customer service  customer experience management, customer communications management, customer expectations management, CCM solution, omnichannel customer management Read More

Smarter Customer Service with IBM Business Analytics


With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

writing rfp customer service  marketing analytics, IBM, customer analytics, marketing, customer data, customer trends, business analytics, customer relationship Read More

Five Steps to Manage the Customer Journey for B2B Success


Today’s customer is more educated and connected than ever before. With seemingly endless choices—and unfettered access to information from peers and other sources— standing out in the market is harder than ever. And lowering prices is not always a winning strategy. How can you attract and retain more customers in this new world of business? By focusing on creating customer experiences. Learn more in this white paper.

writing rfp customer service  SugarCRM customer relationship management, CRM software, customer relationship management solution, customer experience management Read More