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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 writing rfp customer service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Documents related to » writing rfp customer service

4 Essential Components for Successful Sales


Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within their own sales force. Often sales professionals don’t have the proper skills or tools needed to be successful. But by integrating the four sales process components, they’ll be able to capture information that can be used to place them high above the competition.

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Finding the Key to Small Manufacturer's Profits - Part 2


Part 1 of this blog series discussed the genesis of ProfitKey International, one of the longest-standing enterprise resource planning (ERP) providers for small to midsize discrete manufacturers that has never been merged with another peer product. After the protracted bankruptcy saga of its former parent company, HALO Technology Holdings, ProfitKey was recently bought out by Phoenix Asset

writing rfp customer service  electronically rather than manually writing out a tedious report or document. Thus, user confidence in the integrity of the data flow is very high. RRM has some workflow-based flexible logic in a couple of modules. For instance, the engineering change management (ECM) module lets the authorized user define a sequence of other users and steps in the process. For example, upon the release of a suggested engineering change, the process will start at person one, wait for approval, then go to person two, etc. Read More

Fast-track ERP Implementation: Advice from the Field


The common perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other applications, when combined with effective project management by capable professionals, can be rolled out rapidly when it counts—like after a merger or acquisition. Get tips for a speedy enterprise resource planning (ERP) implementation, from a company that lived to tell the tale.

writing rfp customer service  and one other individual writing Crystal Reports. According to Michael, rapid implementation is easier if the applications involved are flexible enough to be conform to existing business models and process flows. If the applications can be configured for a variety of business models and process flows, this eliminates a hard requirement for business process re-engineering. Michael and his associates have, particularly in later implementations, been able to avoid not only business process changes but Read More

Gibson Consulting Group, for Katy Independent School District (ISD)


To select a new enterprise resource planning (ERP) system, Katy Independent School District (Katy ISD) turned to Gibson Consulting Group to manage the project’s complexities. Gibson partnered with TEC, taking advantage of the eBestMatch decision support system (DSS). Find out how TEC and Gibson helped Katy ISD reduce the cost and duration of the selection project, and deliver a compelling business case to stakeholders.

writing rfp customer service  Group.   Reading ''n'' Writing ''n'' ERP: The Challenge of Software Selection Projects for ISD For many independent school districts, one of the biggest challenges of a major software project is the ongoing lack of funding for technology. Schools must place a higher importance on instruction, and therefore instructional technology, than on other types of technology (such as infrastructure or ERP systems), according to Ali Taylan, chief technology officer (CTO) at Gibson Consulting Group. Although Katy ISD Read More

It’s About Process (or the Ability to be Responsive) -- Part IV


Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone interested can take the product for a free trial test drive here. Other Real Life ResponsAbility Use Examples In addition to the examples described in Part III, another example of the ResponsAbility software in use can be found in Grayhill

writing rfp customer service  programming development, i.e., for writing source code, compiling it and making it executable code. In contrast to that, workflow modeling within ResponsAbility does not require coding, compiling, server deployment, etc. Furthermore, the SaaS deployment model completely obviates the need to buy and install an IDE. It might be interesting to note here that Salesforce.com , when it started several years ago (and likely even still today) only had a fraction of customer relationship management (CRM) Read More

Five Steps to Manage the Customer Journey for B2B Success


Today’s customer is more educated and connected than ever before. With seemingly endless choices—and unfettered access to information from peers and other sources— standing out in the market is harder than ever. And lowering prices is not always a winning strategy. How can you attract and retain more customers in this new world of business? By focusing on creating customer experiences. Learn more in this white paper.

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Customer Analytics in the Age of Social Media


This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes.

writing rfp customer service  TDWI, social media, customer intelligence, IBM, customer data, business analytics, customer analytics Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

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Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

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Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

writing rfp customer service  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More

Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

writing rfp customer service   Read More

Smarter Customer Service with IBM Business Analytics


With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

writing rfp customer service  marketing analytics, IBM, customer analytics, marketing, customer data, customer trends, business analytics, customer relationship Read More

IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

writing rfp customer service  FSM,Field Service Management Read More

Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented architecture (SOA) application, however, can reverse such doubts, as SOA continues to emerge as the dominant technical platform for building next-generation business applications. Its potential to transform enterprise software applications is not only well hyped—it’s also well documented.

writing rfp customer service  more uncertain strategies by re-writing products from the ground up and/or stitching together incompatible systems. In charting a course for our product development strategy, Made2Manage Systems has placed the interests of our customers before all other concerns. Existing and future customers will continue to receive ongoing value as Made2Manage moves its systems forward with minimal disruption, while delivering continuous business process improvements and protecting IT investments. Sources Managing Read More