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4 Essential Components for Successful Sales
Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » writing rfp for customer service


Gibson Consulting Group, for Katy Independent School District (ISD)
To select a new enterprise resource planning (ERP) system, Katy Independent School District (Katy ISD) turned to Gibson Consulting Group to manage the project’s

writing rfp for customer service  Group.   Reading 'n' Writing 'n' ERP: The Challenge of Software Selection Projects for ISD For many independent school districts, one of the biggest challenges of a major software project is the ongoing lack of funding for technology. Schools must place a higher importance on instruction, and therefore instructional technology, than on other types of technology (such as infrastructure or ERP systems), according to Ali Taylan, chief technology officer (CTO) at Gibson Consulting Group. Although Katy ISD Read More...
It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

writing rfp for customer service  programming development, i.e., for writing source code, compiling it and making it executable code. In contrast to that, workflow modeling within ResponsAbility does not require coding, compiling, server deployment, etc. Furthermore, the SaaS deployment model completely obviates the need to buy and install an IDE. It might be interesting to note here that Salesforce.com , when it started several years ago (and likely even still today) only had a fraction of customer relationship management (CRM) Read More...
The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects
Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key

writing rfp for customer service  Management Software Price | Writing a Warehouse Management System RFQ | Read More...
Infor24: Demystifying Infor’s Cloud Strategy - Part 2
Part 1 of this blog series started with the assertion that cloud computing is reaching mainstream adoption in the enterprise applications space. Indeed

writing rfp for customer service  its cloud strategy in writing and at its staff’s leisure . What follows are my prodding questions and Infor’s official answers (courtesy of Brian Rose, VP of Cloud Solutions): PJ : Is there any meaning behind Infor24 (i.e., why not 24x7 )? Infor/BR : Infor24 simply means that it is available all the time. The name is also in line with our  online support branding, Infor365 . PJ : What is Infor's approach to single-tenant, multi-tenant, private cloud, public cloud, hybrid cloud, “software + Read More...
ERP for Small and Midsized Companies: Time for a Decision
Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via

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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

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Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption
Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and

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We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

writing rfp for customer service   Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

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IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation

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SAP ERP for SME: Not Just for the SME
This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses

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Financial Forecasting: Room for Improvement for People, Process and Technology
Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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