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Clientele CRM.NET Suite Gains Scalability, Smart Client from the .NET Framework and XML Web Services
When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software, they redesigned their

xml from  the .NET Framework and XML Web Services When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software, they redesigned their application around the Microsoft® .NET Framework. A server architecture based on SQL Server™ 2000 and XML Web services removes their scalability limits, and supports multiple client applications. A smart client built with Windows® Forms gives customer support personnel a responsive application that is easy to Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Architecting the Infrastructure for SOA and XML
The shift from traditional application design to service-oriented (SOA) principles utilizing XML and Web services promises increased IT agility and reduced

xml from  Infrastructure for SOA and XML The shift from traditional application design to service-oriented (SOA) principles utilizing XML and Web services promises increased IT agility and reduced technology costs. However, without effective production-caliber infrastructure, the benefits of SOA and Web services will go unrealized. A modular solution that ensures extreme, fine-grained control over XML message handling can deliver the effective performance and policy compliance for every message. Read More...
Novell Uses XML, LDAP, NDS to Manage AD, IOS, etc.
Novell’s new DirXML directory will use XML and LDAP to seamlessly manage legacy directories from an NDS platform. Get ready for the Acronym Wars.

xml from  to other directories and XML (Extensible Markup Language) to communicate between directories. Market Impact This gets Novell three-quarters of the way there. NDS is almost universally regarded as the ne plus ultra of corporate directories. This is especially true when compared to systems like Windows NT's domain security. Microsoft's Active Directory, a feature of Windows 2000, goes a long way toward bridging the feature gap. Paradoxically, it is running into many of the same issues that plagued NDS when Read More...
New Venture Fund to Propel XML
Internet entrepreneur David Poole announced the creation of a venture capital fund targeted to XML-based companies.

xml from  document interchange standard like XML exist at present, the tools are not available and the pressure is not yet primarily market-driven. Market pressures will come from the need to implement other technologies such as business-to-business E-commerce, and from the competitive savings that can result from standardizing on a single base representation language for all of a company's documents. Both of these will be accelerated by Poole's initiative. Read More...
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

xml from  terrible at transmitting data. XML solves the problem, by defining both elements for data, and elements for data about data, or metadata, to explain what kind of data is being passed (see the example provided in Part 2, under the definition for Metadata). It is being heralded as the EDI of the Internet, and the future of inter-database, inter-application, and inter-company communications. ZLE - Zero Latency Enterprise . The latest, new-fangled term to come from the consulting world. It represents the Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

xml from  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More...
Shifting Sands: Semiconductor Makers Face New Challenges as Momentum Moves from Developed Economies to Emerging Markets
Across the world consumers are increasingly turning to smartphones, tablets, and notebooks as the market momentum shifts from developed economies for emerging

xml from  Sands: Semiconductor Makers Face New Challenges as Momentum Moves from Developed Economies to Emerging Markets Across the world consumers are increasingly turning to smartphones, tablets, and notebooks as the market momentum shifts from developed economies for emerging markets. Semiconductor manufacturers need to understand that a critical component of dealing with shifting markets is working closely with a global technology partner that knows the cultural, political, regulatory, and technological Read More...
New Updates from Peoplefluent
Talent management professionals may be interested in Peoplefluent's announcement today revealing newly released features that support talent development

xml from  Updates from Peoplefluent Talent management professionals may be interested in Peoplefluent's announcement today revealing newly released features that support talent development, training programs, and effective employee communication. The press release underlines a deeper integration between Peoplefluent Talent Management—performance management, career planning, leadership talent reviews, and succession planning—and Peoplefluent Learning Management. The two solutions were also enhanced with Read More...
New Chatter Mobile from Salesforce
Salesforce.com announced the new Salesforce Chatter Mobile, including options to edit records, view dashboards, and take business actions. The new actions in

xml from  Chatter Mobile from Salesforce Salesforce.com  announced the new Salesforce Chatter Mobile , including options to edit records, view dashboards, and take business actions. The new actions in Chatter Mobile are fully customizable. Editing: Users can edit records (i.e. account and sales opportunity information, customer cases, marketing campaigns or any other type of information in Salesforce) in real time and from anywhere. Dashboards: Depending on the job they hold (i.e. customer support, Read More...
New Database Capabilities from Teradata
During the recent Teradata Partners User Group Conference @ Expo, Teradata announced the release of new Teradata Database capabilities with the release of

xml from  Database Capabilities from Teradata During the recent Teradata Partners User Group Conference & Expo , Teradata announced the release of new Teradata Database capabilities with the release of Teradata Data Lab with Smart Loader, Teradata Studio, and Teradata Virtual Machine Edition. Commenting on the new release, Scott Gnau, president at Teradata Labs, said Teradata draws on the intelligence of the best and brightest engineers in its labs located in the U.S. and around the world to provide capabilities Read More...
Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

xml from  Benefits from Outsourcing? Intetics Co. is a global outsourcing company focused on custom application development, software testing, web system design and offshore staff augmentation services. Source: Intetic Co. Resources Related to Who Benefits from Outsourcing? : Outsourcing (Wikipedia) Offshore outsourcing (Wikipedia) Who Benefits from Outsourcing? Benefits of Outsourcing is also known as : Benefit Administration Outsourcing , Benefit HR Outsourcing , Benefit Outsource , Benefit Outsourcing , Read More...
Profit from Emerging Web 2.0 technologies
In How Web 2.

xml from  from Emerging Web 2.0 technologies If your company is looking for a competitive edge , you can find it in powerful new marketing tools enabled by Web 2.0 technology. Learn how your company can use social media sites, wikis, blogs, mashups, and videos to build stronger relationships with your customers, get critical customer feedback, enhance customer service and loyalty, penetrate new markets, and grow and strengthen your brand(s). In How Web 2.0 is Transforming CRM , you’ll also discover how to Read More...
Deriving Business Benefits from Basel II
Banks endeavoring to comply with Basel II, which requires banks to commensurate their capital with underlying risk, can use the framework for strategic

xml from  Business Benefits from Basel II Banks endeavoring to comply with Basel II, which requires banks to commensurate their capital with underlying risk, can use the framework for strategic decisions, such as appropriate capital allocation, for various lines of business, risk-based pricing, and employee compensation. Basel II gives banks an opportunity to have a single system that can be used for compliance as well as risk management. Read More...

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