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IT Trends Lead SAP to More Precise Customer Experience Offering
Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the

xwall forum  Trends Lead SAP to More Precise Customer Experience Offering Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the benefits and caveats of which have been talked about ad nauseam, but the major premise is remote access for users via a mere Internet connection the so-called big data explosion in terms of volume, variety, and velocity (thus sometimes even referred to as “fast data”) and the advent of Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » xwall forum


Interview with Jeff Bates of SourceForge.net, Slashdot, and the OSTG
Jeff Bates's experience in developing and managing SourceForge.net and Slashdot communities sheds light on encouraging the interest of participants in the open

xwall forum  with Jeff Bates of SourceForge.net, Slashdot, and the OSTG Introduction Jeff Bates is the Vice President of Editorial Operations for the Open Source Technology Group (OSTG). Jeff's views on encouraging successful open source communities come based in his hands-on experience as co-founder and Executive Editor of Slashdot.org —one of the most active and renowned communities existing on-line—as well as his responsibility in overseeing the SourceForge.net community. SourceForge.net is an Read More...
Financial Reporting, Planning, and Budgeting As Necessary Pieces of EPM Part One: Executive Summary
Enterprise performance management (EPM) is an emerging portfolio of applications and methodologies with business intelligence (BI) architectures and

xwall forum  Reporting, Planning, and Budgeting As Necessary Pieces of EPM Part One: Executive Summary Executive Summary While ERP/accounting back-office systems and analytics have been inseparable ever since the idea of business automation via IT formed way back in the 1960s, they have nonetheless had different user experiences, evolutionary paths, and so on. Namely, although ERP systems have positively transformed many enterprises' business processes, many users have still been left feeling they were oversol Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

xwall forum  Ciboodle-One More BPM-Centric CRM Provider The obvious interaction between business process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics Read More...
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

xwall forum  to-order: One Big, Lean Machine Adds High Tech to Its Mix In the first part of this series (please see Quote-to-order: New Ingredients in the Recipe for Success ), the emerging quote-to-order (Q2O) sphere was discussed in terms of its history and current developments, as well as how software providers are rising to the challenge of meeting their customers' Q2O needs. The second part, Quote-to-order: Newcomer Causes a Stir in the Market began an in-depth analysis of how the vendor BigMachines has been Read More...
MultiService Forum


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The Empires Strike Back - Part II: The Likes Of IBM, EDS, And CSC In E-Business
In the past year the traditional consulting houses have executed major initiatives to counter the challenges of the pure play and fringe market invaders. Being

xwall forum  Empires Strike Back - Part II: The Likes Of IBM, EDS, And CSC In E-Business The Empires Strike Back - Part II: The Likes Of IBM, EDS, And CSC In E-Business E. Robins - June 2, 2000 Event Summary: Since the early 90's website developers and digital business builder pure plays have rapidly grown to take a large piece of the evolving e-business service provider space. Realizing they were losing not only market share, but also skilled expertise vital to their future, the legacy consulting houses and Read More...
chinadotcom In The
Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions that are based on the

xwall forum  In The Process of Acquiring Ross Systems Event Summary On September 4, Ross Systems, Inc. (NASDAQ: ROSS), a global provider of enterprise software primarily for midsized process manufacturers, and CDC Software Holdings Inc , a wholly owned subsidiary of chinadotcom corporation (NASDAQ: CHINA), an integrated enterprise solution and software company, announced that they have signed a definitive agreement whereby CDC Software will acquire Ross Systems in a merger valued at approximately US$68.9 Read More...
SSA Global--The Right Product Strategy
SSA Global's Client Forum has reinforced our impression that the vendor's product strategy is an effective strategy that addresses the realities of today's

xwall forum  Global--The Right Product Strategy Product Strategy Overview SSA Global 's Client Forum has reinforced our impression that the vendor's product strategy is an effective strategy that addresses the realities of today's market. However, the execution is not without challenges. Although we found confusion on the part of a few, customers appeared supportive of the SSA strategy. SSA Global does have a clear product strategy for customers, yet the company needs to continue to communicate this message to Read More...
Is SSA GT Betting Infini(um)tely On Acquisitions? Part Four: Challenges and User Recommendations.
User companies will need serious convincing that SSA GT will not 'stabilize' or even discontinue some brands. Moreover, even in the cases where the company has

xwall forum  SSA GT Betting Infini(um)tely On Acquisitions? Part Four: Challenges and User Recommendations. Challenges An ERP vendor that many have long considered gone south' seems not only to be shyly coming back onto radar screens, but has rather noisily been re-creating a sort of an IBM eServer iSeries (formerly AS/400 ) platform-based ERP empire, which was also once considered vanishing like Atlantis. On October 28, SSA Global Technologies, Inc. ( SSA GT ), www.ssagt.com , a worldwide enterprise solutions and Read More...
World Economic Forum
The World Economic Forum is an international not-for-profit organization founded in 1971. The Forum publishes reports on topics including the environment

xwall forum  Economic Forum The World Economic Forum is an international not-for-profit organization founded in 1971. The Forum publishes reports on topics including the environment, specific industries, education, and technology. Read More...
The Global MSF Interoperability (GMI) 2004 Executive Summary
True multi-service, multi-vendor global networks are the future of the telecommunications industry. However, mazes of international standards and protocols can

xwall forum  Global MSF Interoperability (GMI) 2004 Executive Summary True multi-service, multi-vendor global networks are the future of the telecommunications industry. However, mazes of international standards and protocols can create barriers rather than solutions. For service providers and system suppliers alike, implementing standards for interoperability is far from simple. The MultiService Switching Forum (MSF) fills the void by developing implementation agreements that take standards from theory into Read More...
Next-Generation VoIP Network Architecture
With network operators facing eventual equipment obsolescence in their existing narrowband public switched telephone networks (PSTNs), the Multiservice

xwall forum  Generation VoIP Network Architecture With network operators facing eventual equipment obsolescence in their existing narrowband public switched telephone networks (PSTNs), the Multiservice Switching Forum (MSF) expects that end-to-end voice over Internet protocol (VoIP) solutions will necessarily replace PSTNs in the medium term. What are the primary issues that must be addressed to define a large-scale VoIP network capable of supporting full PSTN equivalence? Read More...
Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down

xwall forum  customer relationship management,CRM,social networking,marketing,business to business,B2B,business to consumer,B2C,retail industry,social review sites,services-related communities,opt-in text messages,mobile,Facebook,MySpace Read More...
ERP Vendor to Client:
The backstory: a lawsuit filed in 2008 by Alabama pet food maker Sunshine Mills over a Ross Systems ERP implementation.Fast-forward to December 3, 2010

xwall forum  Vendor to Client: You Incompetent and Clueless Fools The backstory: a lawsuit filed in 2008 by Alabama pet food maker Sunshine Mills over a Ross Systems ERP implementation. Fast-forward to December 3, 2010, when an Alabama jury awarded Sunshine Mills $61 million (USD) in damages ($45 million of which were punitive). From CIO.com's article about the verdict , quoting Sunshine Mills attorney Daniel McDowell: Ross Systems handled the training of Sunshine workers on the system, he said. In an internal Read More...

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