Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.
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search engines like Google, Yahoo! and others. It also includes recommendation sites like Epinions, and general information sites like Wikipedia. In increasing numbers it also means tapping into trusted sources in sites like Facebook, LinkedIn, and other popular social networks. Continues with clicks. Once results are returned, the most promising ones are clicked on to see if they lead to helpful, meaningful content. Analyzes the other side of the clicks. Clicks lead to content, and that's where time is