Home
 > search for

Featured Documents related to »  your customer experience


Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

your customer experience  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...
Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » your customer experience


Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

your customer experience  satisfy them. Be Customer-focused Your view of the customer should take the customer into account. A customer who calls for support does not want a birthday card. When my landlord sent me holiday cards but failed to respond to my requests, I felt I wasn’t being taken seriously. While it’s good business sense to maintain customer relationships by personalizing and customizing your interactions, responding to your customers’ specific needs first is more important than applying industry best Read More...
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

your customer experience  asset your company is your customer data. It is the heart of every CRM system. Without it, you have no CRM system. So why not take good care of it? Start from the beginning and evaluate your current data and how you manage and maintain it. How do you collect your data today? Is it a reliable source? Can you depend on this source in the future? What does your company do with the data? Do you mine it to provide different information? Understanding how your data fits in with your overall CRM strategy is key Read More...
Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

your customer experience  at the end of your customer satisfaction survey. These links will give them an easy way to share (on various social media sites) the positive experiences they had with your company. This helps you to empower people to become advocates of your brand. The easier it is for them to speak out, the more likely they will. SmartLogic, which is built into the Mindshare system, allows you to pinpoint those survey respondents who gave you high ratings on certain questions and/or said they would recommend your Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

your customer experience  the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More...
Choosing a Monitoring System for Your IT Infrastructure-What Should Your Key Considerations Be?
With hundreds of monitoring solutions available, which ones are right for you? Many organizations spend months assessing different products, but find it

your customer experience  a Monitoring System for Your IT Infrastructure-What Should Your Key Considerations Be? With hundreds of monitoring solutions available, which ones are right for you? Many organizations spend months assessing different products, but find it difficult to distinguish between them, thanks to industry jargon—“proactive monitoring,” “root-cause analysis,” “service-oriented user views”… There are different ways to compare them, but before you even begin, you need to be clear on what your Read More...
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

your customer experience  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More...
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

your customer experience  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More...
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

your customer experience   Read More...
At Least Your Boss Can't Read Your Home E-mail, Right? Wrong!
A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees for evidence of allegedly

your customer experience  Least Your Boss Can't Read Your Home E-mail, Right? Wrong! Event Summary Northwest Airlines Corp. NASDAQ NWAC) alleges that its flight attendants' union staged a sickout, which is a job action not allowed by the contract or by Federal labor law. Northwest obtained a subpoena to search the home computers of fourteen employees for emails containing the word sickout. Northwest is also searching two websites operated by two flight attendants and intends to seek information from their ISPs. The site Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

your customer experience  process quality and training. Your feedback is greatly appreciated—please e-mail the author at murali@chemuturi.com . Read More...
Customer Chemistry


your customer experience   Read More...
The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

your customer experience  is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer. Read More...
10 Ways in Which Knowing Your Clients Will Increase Your Sales
What are the common reasons for the failure of the majority of Web sites? Web development companies should focus more on the strategy behind the Web site, and

your customer experience  Ways in Which Knowing Your Clients Will Increase Your Sales What are the common reasons for the failure of the majority of Web sites? Web development companies should focus more on the strategy behind the Web site, and on how to attract more clients and improve internal operational efficiencies through the Web. Find out tips on how you can change your Web marketing strategy to achieve high return on investment (ROI) from your Web site, with minimal effort. Read More...
With Commerce One, Your Reach May Be The Same As Your Grasp
Commerce One has announced a broad range of initiatives aimed at extending its E-procurement solutions and technology across the supply chain. The company

your customer experience  Commerce One, Your Reach May Be The Same As Your Grasp Event Summary Commerce One (NASDAQ: CMRC) has announced a wide-ranging collection of partnerships and offerings whose net effect is to place the company in a central position in the industrial supply chain. The purpose of the newly announced Commerce One MarketSite Portal is to add capabilities for procurement of Direct Materials and Mission-Critical Maintenance, Repair and Operations (MCMRO) materials for the company's current offerings. In this Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others