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Documents related to » zero knowledge freedom


Knowledge Based Selections
Knowledge Based Selections allow companies to truly reach an optimum and justifiable technology decision. Knowledge Based Selections have several unique characteristics that enable a company to rapidly and effectively marry internal business requirements with a myriad of vendor attributes that relate to both product performance and long-term value to clients.

ZERO KNOWLEDGE FREEDOM: Knowledge Based Selections Knowledge Based Selections Ben Spencer and John Diezemann - March 14, 2001 Read Comments J. Diezemann, B. Spencer & J. Dowling - March 14, 2001 Executive Summary   Performing a selection for a technology product requires a company to marry a myriad of internal business requirements, both present and future, with a myriad of vendor attributes that relate to both products performance as well as the ability to effectively provide long-term value to clients. In order to truly reach
3/14/2001

Lean Knowledge Work
The Toyota production system has been on one of the most important schools of thought in operations, and has spawned several spin-offs. All these approaches are based on similar principles that are collectively referred to as “lean” ideas. While a lean approach to manufacturing and services is straightforward, applying lean to knowledge work can be challenging. Find out why, and what you can do about it.

ZERO KNOWLEDGE FREEDOM: Lean Knowledge Work Lean Knowledge Work Source: Wipro Technologies Document Type: White Paper Description: The Toyota production system has been on one of the most important schools of thought in operations, and has spawned several spin-offs. All these approaches are based on similar principles that are collectively referred to as “lean” ideas. While a lean approach to manufacturing and services is straightforward, applying lean to knowledge work can be challenging. Find out why, and what you can do
10/14/2011 2:42:00 AM

What Do Modern Knowledge Workers Need? » The TEC Blog
What Do Modern Knowledge Workers Need? » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

ZERO KNOWLEDGE FREEDOM: appbase, BPM, BRMS, byod, case management, Cloud, dcm, eccentex, industry watch, knowledge worker, Mobile, paas, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-02-2013

The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC Blog
The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn

ZERO KNOWLEDGE FREEDOM: atg, call center, consona, CRM, egain, inquire, instranet, kana, KNOVA, knowledge base, Onyx, RightNow, salesforce.com, SCM, service knowledge management, servigistics, servigistics ssm, skm, ventyx, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-03-2009

TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base » The TEC Blog
TEC Certified AuraPortal Enriches TEC’s Business Process Management Knowledge Base » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

ZERO KNOWLEDGE FREEDOM: auraportal, AuraPortal BPMS, BPM, business process management, TEC, tec certification, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-06-2013

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of CurePart Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

ZERO KNOWLEDGE FREEDOM: CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Kevin Ramesan - April 19, 2003 Read Comments Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring
4/19/2003

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

ZERO KNOWLEDGE FREEDOM: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

TOMMS


ZERO KNOWLEDGE FREEDOM: TOMMS would be an ideal system as it has proven track of records and knowledge information build into the product which makes it highly configurable and simple to deploy.

The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals.

ZERO KNOWLEDGE FREEDOM:
10/14/2006 3:40:00 PM

Global Trade Hits Home at MegaResistCap—Part II: A Little Knowledge Goes a Long Way » The TEC Blog
Global Trade Hits Home at MegaResistCap—Part II: A Little Knowledge Goes a Long Way » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your

ZERO KNOWLEDGE FREEDOM: ERP, gtm, MegaResistCap, SCM, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-09-2012

Solving the Brain Drain of the Nuclear Industry
Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry.

ZERO KNOWLEDGE FREEDOM: Solving the Brain Drain of the Nuclear Industry Solving the Brain Drain of the Nuclear Industry Source: Enterprise Informatics Document Type: White Paper Description: Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable
6/26/2009 5:55:00 PM


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