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Customer Care & Billing RFI/RFP Template

2473 Criteria

Price:  $450.00 USD

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The Customer Care & Billing RFI/RFP Template lists and describes 2473 features and functions found in Customer Care & Billing software solutions. This Customer Care and Billing (CC&B) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Customer Care & Billing software selection projects.



Features and functions included in this Customer Care and Billing (CC&B) Template:

  • General Requirements
  • Mediation
  • Provisioning
  • Sales and Marketing
  • Customer Billing
  • Customer Care
  • Packages and Promotions
  • Accounts Receivable
  • Financial Systems
  • Enterprise Data Warehouse
  • Reporting
  • Telephony Products and Services
  • Utility Products and Services
  • CATV Products and Services
  • IP Products and Services
  • EBPP Services
  • Technical Requirements

This functional and technical requirement set template covers industry-standard functional criteria of Customer Care and Billing (CC&B) that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your Customer Care and Billing (CC&B) software project.

Use this template to gather your Customer Care and Billing (CC&B) requirements, build RFIs and RFPs, and track the progress of your software implementation.



Gather Your Customer Care and Billing (CC&B) Requirements Quickly and Effectively

  • Identify and prioritize the features and functions you need instead of building a list from scratch.
  • Easily add your company's unique Customer Care and Billing (CC&B) requirements.
  • Find out what features and functions vendors support, and how they support them.

Collect Clear Customer Care and Billing (CC&B) RFI and RFP Responses

  • Improve vendor participation by issuing RFIs that vendors can understand, and respond to easily.
  • Use RFI responses to create lists of requirements for your RFPs or requests for quotation (RFQs).
  • Make sure that vendors understand and can support all your requirements.

Eliminate Customer Care and Billing (CC&B) Implementation Surprises

  • Get a clear picture of any required customizations.
  • Help Customer Care and Billing (CC&B) vendors accurately cost required development work.
  • Compare your existing systems to the winning solution (gap analysis).

All of TEC's RFI/RFP Templates are delivered to your in-box as Microsoft Excel spreadsheets so you can easily share and customize them.

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